Jenna Williams

Jenna currently serves as the Candidate Care Team Leader for the qualified social workers team at Reed. Her journey with Reed began in 2020, following a background in supporting recruitment teams with payroll and compliance, as well as assisting workers in their roles. This experience provided her with a strong foundation in operational processes and candidate support.

Upon joining Reed, Jenna quickly made an impact. During the challenges of the Covid-19 pandemic, she played a key role in shaping and developing the candidate care consultant position, ensuring continuity of support for social workers who continued to deliver essential services every day. Her proactive approach and adaptability during this period highlighted her commitment to both temporary workers and the wider team.

Throughout her time at Reed, Jenna has honed a diverse skill set. She is highly knowledgeable in compliance standards for social workers and adept at managing payroll processes, including complex pay-related matters such as pensions and tax. To further enhance her ability to support our teams, Jenna completed a Level 2 Mental Health First Aid course, enabling her to better understand the challenges faced by social workers and provide empathetic, informed assistance.

In her current leadership role, Jenna’s responsibilities extend beyond day-to-day candidate care. She oversees feedback initiatives, explores innovative ways to improve team communication, and provides vital support during staff absences or when queries arise. Whether advocating for higher pay rates, resolving payroll or pension issues, or simply offering a listening ear, Jenna ensures that those working for Reed feel valued and supported.