Business Rates Supervisor

Business Rates Supervisor

• Annual Salary: £31K-£35k
• Location: Bromley 
• Job Type: Full-time permanent hybrid working 

Join a leading business service provider in the UK, as a Business Rates Supervisor. This role is crucial for managing and recovering Business Rates debts efficiently, ensuring compliance with regulations, and maintaining high standards of documentation and customer service.

Day-to-day of the role:

• Process documents for Business Rates accounts in line with agreed processes.
• Review daily tasks, prioritise, and assist in increasing collection rates.
• Allocate work to officers and monitor quality and performance.
• Train, supervise, and mentor officers.
• Liaise with IT to request reports to assist with collection and data cleansing.
• Proactively manage account housekeeping and debt chasing.
• Undertake tracing functions including company search for account payers.
• Maintain and update Business Rates debtor records to ensure accurate billing and collection of outstanding debts.
• Process recovery administrative documents and assist in summons surgeries.
• Attend NNDR recovery appointment meetings and monthly Summons court hearings.
• Refer cases to Enforcement Agents and process returned cases for next recovery action.
• Identify and prepare cases for charging orders and bankruptcies.
• Ensure knowledge is up-to-date in relation to Business Rates KPIs and SLA, and company policies and procedures.
• Perform other duties as required, commensurate with grade and responsibility.

Required Skills & Qualifications:

• GCSE level education or equivalent with minimum of 5 grades A-C including English and Maths.
• Proven experience in the Revenues and debt recovery field, with good knowledge of Business Rates regulations.
• Effective communication skills, both verbally and in writing, with various stakeholders.
• Proactive approach to debt recovery.
• Ability to produce high-quality and accurate documentation.
• Team player, able to assist other team members to meet KPIs and SLA.
• Flexible approach to work, managing peaks in workload and undertaking overtime during peak periods if required.
• Able to work independently, meeting agreed targets by prioritising and planning.
• Proficient in Academy (NEC), Word, Excel, and MS Outlook.

Benefits:

• Professional development opportunities and support towards gaining professional qualifications.
• 26 days holiday per annum, plus bank holidays, with incremental increases.
• Life assurance equivalent to 4 times the basic salary.
• Defined contributory pension scheme with up to 6% match.
• Access to a wide range of benefits, rewards, and discounts.
• Employee wellbeing initiatives including EAP, company sick pay, and occupational health support.
• Free eye tests and annual flu jab.
• Family-friendly policies and flexible working options.
• Recommend a friend recruitment referral scheme.
• Cycle 2 Work Scheme.

If you are interested in this vacancy, please apply right away.