Works Planner / Scheduler - Local Authority

 

🏠 Works Planner / Technical Support Officer / Scheduler

📍 Reading (RG2) - Bennet Road Depot
💰 £14.59 PAYE / £18.80 Umbrella
🕒 Full Time | Office Based | Monday to Friday
⏳ Ongoing Temporary Contract
🚀 Immediate Start Available

A Reading-based Local Authority is seeking an experienced Works Planner / Technical Support Officer to join its busy Housing Property Services Team.

This is an excellent opportunity for a highly organised administrator with experience in housing repairs, maintenance scheduling and diary management to play a key role in supporting the delivery of responsive repairs and planned maintenance services across the council's housing stock.

The Role

Working from the council's offices at 19 Bennet Road, Reading (RG2 0QX), you will be responsible for coordinating repairs, managing works orders and ensuring effective communication between tenants, contractors and operational teams.

This is a fast-paced role where strong organisational skills and a customer-focused approach are essential.

Key Responsibilities

✅ Raising, allocating and closing repairs and maintenance works orders

✅ Planning and scheduling repairs appointments and inspections

✅ Managing operatives' diaries and workload allocation

✅ Liaising with tenants, contractors and internal teams to ensure works are completed efficiently

✅ Monitoring job progress and updating records accurately

✅ Producing reports, correspondence and meeting notes

✅ Maintaining housing repairs databases and job management systems

✅ Supporting performance monitoring and customer satisfaction reporting

✅ Delivering excellent customer service and resolving queries professionally

Essential Requirements

✔ Strong administration and coordination experience

✔ Previous experience within housing repairs, property maintenance or a local authority environment

✔ Experience using diary management or repairs scheduling systems

✔ Excellent communication and customer service skills

✔ Strong attention to detail and data accuracy

✔ Confident using Microsoft Office and job management systems

✔ Ability to work effectively within a busy team environment

What's On Offer?

⭐ £14.59 per hour PAYE

⭐ £18.80 per hour Umbrella

⭐ Full-time office-based role

⭐ Monday to Friday working pattern

⭐ Ongoing temporary contract

⭐ Immediate start available

⭐ Opportunity to gain experience within a respected Local Authority Housing Service

Apply Now

If you have experience as a Works Planner, Repairs Planner, Scheduler, Technical Support Officer, Housing Repairs Administrator or Maintenance Coordinator, we'd love to hear from you.

Submit your CV today for immediate consideration.