Shipping Coordinator

Customer Services Coordinator

• Annual Salary: £26,000 (Negotiable for experienced candidates) + generous annual bonus
• Location: Ipswich
• Job Type: Full-time

Join a leading global container transport provider as a Customer Services Coordinator. We are dedicated to innovation and excellence, with a strong focus on customer satisfaction. Our motto, "We Take It Personally," reflects our commitment to exceeding customer expectations. We value our team as our greatest asset, offering ongoing training and opportunities for growth within a culture that encourages idea sharing and innovation.

Day-to-day of the role:

• Act as the primary point of contact for all customer service enquiries, managing exceptions throughout the shipment cycle.
• Work closely with Sales, Operations, and various other departments to facilitate changes requested by customers and communicate any initiated changes proactively.
• Onboard new customers, ensuring smooth handling of their business.
• Make requested changes to existing bookings and advise of any associated costs.
• Engage with customers regarding changes in booking patterns.
• Identify appropriate solutions in the face of disruptions wherever possible and manage customer complaints effectively.
• Implement strategic directions, such as introducing new online tools or promoting new services to customers.

Required Skills & Qualifications:

• Excellent written and verbal communication skills.
• Ability to work both as part of a close team and independently.
• A positive, can-do attitude and a personable manner.
• Willingness to accept challenges and seek solutions.
• Ability to work well in a fast-paced environment.
• IT literacy; ideally familiar with the Microsoft suite.

Benefits:

• Discretionary Bonus.
• Private Health Insurance.
• Private Pension Scheme with contributions set at 3% for employees and 6% for employers, increasing to 7.5% after 5 years and 10% after 10 years.
• Life Assurance – 4 x annual salary.
• Income Protection Insurance.
• Reduced Priced Canteen onsite.
• Free Parking.
• 25 days annual leave increasing to 30 days, plus bank holidays.

This role is ideal for graduates and logistics professionals looking for the next step in their career. Join a team that values innovation and customer satisfaction in a dynamic and supportive environment.

To apply for the Customer Services Coordinator position, please submit your CV and cover letter detailing your relevant experience and why you are interested in this position.