Customer Service Coordinator

Customer Care and Order Processing Coordinator

Location: King's Lynn
Hours: Monday to Friday, 8:00am to 5:00pm
Salary: Up to £30,000

Our client is a growing, customer-focused business looking to recruit a Customer Care and Order Processing Coordinator to join their supportive team in King's Lynn.

This is a varied position combining customer service, order processing, administration, and logistics coordination. You'll play a key role in ensuring customers receive an outstanding experience from initial enquiry through to delivery and after-sales support.

Key Responsibilities

• Respond to customer enquiries via telephone, email, and online channels.
• Deliver a professional and positive customer experience at all times.
• Build and maintain strong customer relationships.
• Provide effective after-sales support and resolve customer queries.
• Process customer orders accurately and efficiently.
• Maintain customer and order information within company systems.
• Track orders from receipt through to delivery.
• Process returns and maintain accurate documentation.
• Liaise with warehouse and operational teams to ensure timely order fulfilment.
• Monitor deliveries and proactively update customers.
• Investigate and resolve delivery or order discrepancies.
• Support continuous improvement initiatives to enhance customer satisfaction and operational efficiency.

Skills and Experience Required

• Previous experience in customer service, order processing, sales support, or administration.
• Strong organisational and time management skills.
• Excellent verbal and written communication abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Accurate administration and data entry skills.
• Experience handling customer issues and delivering effective resolutions.
• Strong attention to detail and problem-solving skills.
• Proficient in Microsoft Outlook, Excel, and Word.
• Experience using CRM and/or ERP systems.
• Ability to work independently and as part of a team.

Desirable Experience

• Business Administration qualification or Customer Service NVQ.
• Experience within manufacturing, industrial, wholesale, distribution, or similar sectors.
• 2+ years' experience within customer service, administration, finance support, or data-entry environments.

Personal Attributes

We're looking for someone who is:

• Friendly, professional, and reliable.
• Customer-focused and highly organised.
• Adaptable and resilient.
• A confident communicator.
• Positive, proactive, and solution-oriented.
• Comfortable working in a busy environment.

What's on Offer?

• Supportive and friendly working environment.
• Varied role with responsibility and autonomy.
• Opportunity to join a growing and customer-focused business.
• Long-term career development opportunities for the right individual.