Sales Order Administrator

I am excited to be representing a leading, innovative, building related company based in Altrincham. My client is expanding and looking to recruit on a temporary to permanent basis a customer service and orders administrator.

Role: Customer Service & Orders Administrator.
Location: Altrincham – 100% office based
Salary: £24,000 (£13.18 per hour)
Working Hours – 35 hours a week Monday to Friday predominantly 09:00 – 17:00

Leading Company Benefit package including:
Holidays – 36 days per year - YES 36 DAYS HOLIDAY
Private Health Insurance
Company Bonus 

The Customer Service & Orders Administrator position plays a vital role in delivering great service to customers. Building relationships with customers and internal Sales Managers, in order to understand customer needs and work in a dedicated way to coordinate order fulfilment successfully.  

Responsibilities

• Responding promptly to customer inquiries and communicating with customers through various channels including managing incoming calls.  
• Processing Customers Orders in ERP System  
• Advising customers on delivery dates and emailing order confirmations.  
• Answering questions about warranties or terms of sale 
• Booking in weekly deliveries with customers, advising of any unexpected shortfalls. 
• Assisting financial department with accounting enquiries or issues raised by the customer, issuing credit notes where necessary and required 
• Build a strong working relationship with the Sales Managers you work alongside to deliver a seamless end-to-end service for customers.  

Specification

• Previous administration experience of order processing 
• Previous experience within a customer service / sales administration department
• Beneficial if previously used SAP 
• Excellent communication and organisational skills 
• You must enjoy working with large volumes of data and be able to maintain detailed and 
• accurate records.  

This is a great opportunity with an expanding business please do not hesitate to apply.