Reception Team Leader

Reception Team Leader

📍 Abingdon, Oxfordshire 💷 £29,000 per annum (DOE) ⏰ Full-time | Permanent | 35 hours per week 🕘 Monday to Friday, 9:00am - 5:00pm

Reed are partnering with a well-established and highly respected professional services organisation in Oxfordshire who are seeking a Reception Team Leader to join their team.

This is an excellent opportunity for an experienced receptionist or front-of-house professional looking to step into a leadership role within a busy, client-focused environment. The successful candidate will play a key role in ensuring a seamless reception service across multiple office locations while leading, developing and supporting a team of receptionists.

The Role

As Reception Team Leader, you will support the Office Manager in delivering an outstanding front-of-house experience for both clients and colleagues. You will oversee the day-to-day operation of reception services across three offices, ensuring exceptional service standards are consistently maintained.

Key responsibilities include:

• Overseeing the daily operations of reception functions across multiple office locations
• Managing reception staffing levels, rotas, annual leave and sickness cover
• Providing hands-on support and covering reception duties when required
• Training and onboarding new reception team members
• Monitoring and maintaining service standards across all reception areas
• Conducting regular office checks across all sites
• Supporting the Office Manager with performance management, appraisals and team development
• Identifying opportunities to improve processes and enhance the client experience
• Acting as a point of guidance and support for the reception teams

About You

To be successful in this role, you will be a confident and proactive individual with a passion for delivering exceptional customer service.

You will ideally have:

• Previous experience in a Receptionist, Front of House or Customer Service role
• Experience supervising, motivating or developing a team
• Excellent communication and interpersonal skills
• Strong organisational and administrative abilities
• A flexible and adaptable approach to work
• The ability to manage multiple priorities in a busy environment
• A keen eye for detail and commitment to service excellence
• A proactive mindset and the confidence to suggest and implement improvements

Benefits

• 25 days annual leave plus bank holidays
• Additional day off for your birthday
• Company sick pay scheme
• Pension scheme with 5% employer contribution
• Cycle to Work scheme
• Discounted legal and estate agency services
• Supportive and professional working environment
• Opportunity to lead and shape a busy reception function

Apply Now

If you have reception experience and are looking for an opportunity to take the next step in your career with a reputable organisation, we would love to hear from you.