We’re recruiting for a Housing Administrator to support a busy housing team in Norwich. This is a fantastic opportunity for an organised, customer-focused administrator to gain valuable experience within a well-established housing environment. You’ll play a key role in supporting housing operations, managing data, liaising with residents and contractors, and helping to ensure a high standard of service delivery.
Day-to-Day Responsibilities
Act as the first point of contact for residents, visitors, and general enquiries
Input, update, and maintain accurate records across CRM systems, spreadsheets, and internal databases
Monitor estate inspections and raise communal repair requests
Liaise with contractors, including obtaining quotes, raising purchase orders, and managing queries
Produce letters, reports, and mail merges using standard templates
Maintain service charge spreadsheets, records, and utility updates
Support community events and resident engagement initiatives
Ensure reception and office areas are professional and well maintained
Required Skills & Experience
Previous administrative experience, ideally within housing or a customer-focused environment
Strong IT skills including Microsoft Word, Excel, Outlook, and Teams
High attention to detail with accurate data entry skills
Excellent written and verbal communication skills
Ability to prioritise workload and work independently
Professional, customer-focused approach
To apply for the Housing Administrator position, please submit your CV for consideration