Office-based: 3 fixed days a week - (Fri, Mon, Tues)
Hours: 22hrs
Salary: £16.58 per hour
My client is actively seeking a proactive and detail-oriented Support Officer to join their small but friendly team. This customer-facing role involves overseeing the management of garages, ensuring they are well-maintained and efficiently let. The position requires strong administrative skills and a background in tenancy agreements, housing or estate management.
Day-to-day of the role:
Conduct site inspections of garages at the end of tenancies to ensure they are clean and in proper condition.
Review recent applications and maintain the database.
Offer garages to customers and manage appointments for sign-ups and discussions regarding end of tenancies.
Set up tenancy agreements and direct debit for payments.
Monitor the inbox, answer emails, and escalate issues where necessary.
Meet with customers in person to ensure excellent service delivery.
Required Skills & Qualifications:
Experience in tenancy agreement management and sales.
Background in housing, estate management, or related fields is preferred.
Strong customer service and administrative skills.
Proficient in using CRM systems and basic Excel for data entry.
Ability to identify damages or areas of concern during inspections.
Must have business insurance on car as travel to different sites is required.
Excellent attention to detail and ability to learn quickly.
An understanding of complaints management.
.Benefits:
Competitive salary with mileage allowance for travel.
Free parking available at the office.
Comprehensive training provided to fully equip you for the role.