📍 Location: Surrey / South London (Field-based)
🚗 Company vehicle provided
Overview
We are looking for an experienced and customer-focused Senior Property Services Operative / Technician to carry out high-quality repairs and maintenance across residential properties.
This is a hands-on role where you will also act as a technical support point for colleagues, helping to improve team performance, resolve complex repairs, and enhance the overall customer experience.
Key Responsibilities
Repairs & Maintenance
Carry out high-quality repairs and improvement works in occupied and void properties
Diagnose faults accurately and complete work efficiently to minimise repeat visits
Deliver cost-effective solutions while maintaining excellent workmanship
Customer Experience
Provide a professional, customer-first service at all times
Clearly explain repairs, diagnoses and next steps to residents
Handle complex or urgent repair issues with confidence
Technical Support & Team Contribution
Support and mentor colleagues with technical queries
Share knowledge and help improve team capability
Assist with quality checks and continuous improvement initiatives
Operations & Compliance
Follow health & safety regulations and safe working practices
Use handheld systems to log jobs, materials, and progress
Maintain van stock, tools, and equipment
Work collaboratively with internal teams and contractors
Additional Duties
Participate in out-of-hours emergency rota
Carry out inspections and quality control checks
Identify and escalate safeguarding or property concerns
Requirements
Proven experience in a relevant trade within a customer-focused environment
Relevant qualifications (e.g. NVQ/C&G in Carpentry, Plumbing, or Electrical)
Multi-skilled in general maintenance (e.g. plastering, painting)
Strong communication skills with the ability to explain technical issues clearly
Good understanding of health & safety regulations
Full, clean driving licence
What’s on Offer
Company vehicle
Stable, long-term opportunity
Varied and meaningful work supporting local communities
Opportunity to mentor others and develop your skills