Customer Service Advisor

Join a growing and well-established business as a Customer Service Advisor, where you'll play a key role in delivering an exceptional customer experience from booking through to vehicle collection. This is a fantastic opportunity for an organised and customer-focused individual looking to develop their career in a busy aftersales environment.

About the Company

Our client is a well-established organisation within the commercial sector, known for delivering exceptional service and maintaining high standards across their operations. Due to continued growth, they are looking to add a Customer Service Advisor to their busy aftersales team.

About the Role

As a Customer Service Advisor, you will act as the first point of contact for customers, ensuring a seamless journey from booking through to vehicle collection. Working closely with customers and workshop teams, you will play a key role in coordinating service and repair activities while delivering a professional and customer-focused experience at every stage.

This is an excellent opportunity for an organised and personable individual who thrives in a fast-paced environment and enjoys building strong customer relationships.

Benefits

• £26,500 - £28,000 DOE
• 28 days holiday plus bank holidays
• Private healthcare
• Company pension scheme
• Free on-site parking
• Uniform provided
• Overtime opportunities
• Ongoing training and development
• Supportive team environment

Key Responsibilities

• Manage service and repair bookings efficiently
• Welcome customers and respond to enquiries professionally
• Create job cards and schedule workshop activity
• Liaise with workshop teams to coordinate workloads and repair schedules
• Keep customers updated throughout the service and repair process
• Carry out vehicle check-ins when required
• Assist with warranty enquiries and service recommendations
• Maintain accurate customer and vehicle records using internal systems
• Deliver outstanding customer service at all times

Essential Skills & Experience

• Previous experience in a customer service or administrative role
• Excellent communication and interpersonal skills
• Strong organisational skills with a keen eye for detail
• Confident using IT systems, databases, and internal software
• Ability to work effectively in a busy, fast-paced environment
• Professional, positive, and customer-focused approach
• Strong problem-solving abilities and the ability to manage multiple priorities

Desirable Skills

• Experience within an automotive, vehicle servicing, or aftersales environment
• Knowledge of workshop scheduling systems or service booking platforms
• Understanding of warranty processes and service-related administration
• Experience coordinating work between customers and operational teams

If you're passionate about customer service and thrive in a fast-paced setting, we'd love to hear from you. Apply today to take the next step in your career with a supportive and successful organisation.