Medical Receptionist
Location: Cardiff
Hours: Up to 30 hours per week (Part-Time)
Salary: Competitive, dependent on experience
About the Role
|Reed Recruitment recruiting on behalf of a friendly and professional medical practice in Cardiff for an experienced and customer-focused Medical Receptionist. This is an excellent opportunity for someone who enjoys working in a busy healthcare environment and is passionate about providing outstanding patient care and administrative support.
As the first point of contact for patients, you will play a key role in ensuring the smooth day-to-day operation of the practice. You will be responsible for managing appointments, handling patient enquiries, maintaining accurate records, and signposting patients to appropriate healthcare services when required.
Key Responsibilities
Welcoming patients and visitors in a professional and courteous manner
Managing incoming telephone calls and responding to patient enquiries
Booking, cancelling, and rescheduling appointments
Registering new patients and updating patient records accurately
Processing prescription requests in line with practice procedures
Managing incoming and outgoing correspondence, including emails and letters
Maintaining confidentiality and handling sensitive patient information appropriately
Signposting patients to the most appropriate healthcare professionals, services, or support organisations based on their needs
Liaising with GPs, nurses, healthcare professionals, and external agencies
Supporting the wider administration team with general office duties
Ensuring the reception area remains welcoming, organised, and professional
Assisting with the management of patient documentation and medical records
Adhering to GDPR, confidentiality, and healthcare compliance requirements
About You
The successful candidate will:
Have previous experience working as a Medical Receptionist, GP Receptionist, Healthcare Administrator, or within a healthcare setting
Possess excellent communication and interpersonal skills
Be confident dealing with patients in a professional, empathetic, and discreet manner
Have strong organisational and administrative abilities
Be comfortable working in a busy environment and managing multiple priorities
Demonstrate a high level of accuracy and attention to detail
Be proficient in Microsoft Office and practice management systems
Have an understanding of patient confidentiality and data protection requirements
Benefits
Part-time hours offering excellent work-life balance
Friendly and supportive team environment
Opportunity to make a positive impact within the local community
Ongoing training and development opportunities
Stable and rewarding role within a respected medical practice
Apply Now
If you have previous reception or administrative experience within a healthcare setting and are looking for a rewarding part-time opportunity in Cardiff, we would love to hear from you.
Keywords: Medical Receptionist, GP Receptionist, Healthcare Administrator, Patient Coordinator, Receptionist, NHS, Primary Care, Healthcare Administration, Cardiff Jobs, Part-Time Receptionist.
£12.72 per hour, inc benefits Canton, South Glamorgan, United Kingdom