Head Of Customer Service

Reed Business Support are proud to be recruiting on behalf of a well-established, market-leading, family-run organisation who are looking for a Sales Administrator to join their sales department on a full-time, permanent basis. The Customer Service Advisor role will involve: Managing customer communications via telephone and email Processing customer orders accurately and efficiently for dispatch Providing advice on products and services Supplying delivery and stock information Providing carrier delivery updates via track and trace systems Resolving customer queries using internal helpdesk and CRM systems Supporting Field Account Managers through follow-up calls and customer contact The successful candidate will have: A friendly, confident, and professional manner Strong IT skills and good computer literacy A passion for delivering excellent customer service with a “can do” attitude A flexible and adaptable approach The ability to work well within a team environment Salary and Benefits £27,500 + bonus scheme Hybrid working available following training (minimum 3 days office-based) Full in-house training provided Company pension Health benefits Cycle to work scheme Childcare vouchers 25 days holiday + Bank Holidays Up to 3 additional days annual leave for 100% attendance Hours: 38.5 hours per week Shifts: Monday to Friday on a rota basis between 8:30am – 5:30pm How to Apply If you are interested in this opportunity, please apply via Reed with your most up-to-date CV. For more information or a confidential discussion, please contact Reed Business Support Preston.

We’re looking for a strong, adaptable Administrator to join a busy team supporting an industrial services environment in Central Portsmouth. You'll be joining an established admin team and supporting managers and directors. What you’ll be doing Day‑to‑day admin support Data entry and record management Using a work control system Processing and tracking purchase orders Keeping on top of deadlines—especially during busy payroll periods (Mon–Tue) What we’re looking for Strong admin background (industrial/operational admin ideal) Vibrant and dynamic personality Able to “muck in,” stay flexible, and work well at pace Excellent accuracy, organisation, and communication skills Confident with Excel & Word Further info; Duration: Temporary 12 weeks, strong potential to become permanent Working Hours: Full time, Monday - Thursday 7.30am - 4pm + Friday 7.30am- 1pm Central location, free parking / easy for public transport Office based BPSS security clearance will be required prior to starting (can take 1-2 weeks) Interested? Please apply today for immediate consideration.

Business Support Co-Ordinator Based in Mallusk, my client is an award-winning organisation who provide commercial vehicles throughout Northern Ireland. Due to continued growth, they are currently seeking a Business Support Co-Ordinator to join their team. This is a Full-Time, Temporary position with the opportunity of being made Permanent thereafter. Working hours: Mon – Thurs 9am – 5.15pm & Fri 9am – 5pm With a salary of £26,000 - £29,000 per annum (dependent on experience) Job Role: As a Business Support Co-Ordinator, you will be responsible for working and engaging with internal stakeholders, partners and suppliers ensuring high levels of service and support. Essential Criteria: Previous Administration experience preferably gained from a Banking/Motor Industry background (although this is not essential) Demonstrable experience of meeting deadlines IT proficient with the use of Microsoft Tools and Applications Excellent communication skills both written and verbal – with the ability to communicate with stakeholders at all levels Strong organisation, time management and planning skills and good attention to detail Ability to work on your own initiative as well as part of a team Ability to manage and prioritise a busy workload Main Duties and Responsibilities: Oversee the process of a vehicle order until delivery. Complete finance proposals and liaise with our panel of funders, creating or requesting finance documents for the appropriate funder. Oversee the return vehicles for each Business Development Manager and requesting extension or arranging uplifts. Check the completion of finance documents before any vehicle delivery is arranged. Liaise with customers and suppliers on availability and the delivery of vehicles. Process deals for pay out once delivered. Provide an administrative support to other departments/Internal stakeholder within the business, including and not limited to, the following monthly V11, V5 checks and vehicle hire. Run various reports for the Business Development Managers. Be the point of contact for customers while their account manager is out of the office or on leave. Provide reception cover, mainly covering tea and lunch breaks, per a rota for all administrative personnel. Complete any other administrative activities as specified by the manager.

Recruitment Administrator £28,000 - £30,000 Location: Exeter (Hybrid working considered) Full-time, 6-month FTC Reed is looking for a proactive and organised Recruitment Administrator to join our client's team on a 6-month fixed-term contract. This role offers hybrid working flexibility and is ideal for someone who thrives in a fast-paced environment, providing comprehensive administrative support to enhance our recruitment processes. Day-to-day of the role: Administrative Support: Maintain and update candidate databases and ATS (Applicant Tracking System). Organise CVs, candidate records, and compliance documents. Prepare recruitment reports, spreadsheets, and tracking logs. Handle general admin tasks including emails, data entry, and document formatting. Candidate Coordination: Schedule interviews (phone, video, face-to-face) and liaise with candidates regarding availability and updates. Send interview confirmations, reminders, and follow-ups. Provide candidates with onboarding information. Client & Hiring Manager Support: Coordinate interviews with hiring managers or clients. Share candidate CVs and feedback. Assist with interview feedback collection and communication. Support consultants with recruitment campaigns. Required Skills & Qualifications: Proven experience in a recruitment administration or similar role. Strong organisational and time management skills. Excellent communication and interpersonal skills. Ability to handle sensitive information confidentially. Proficiency in Microsoft Office and data management. Benefits: Flexible and hybrid working options. Inclusive and supportive team environment. Interviews are being scheduled as soon as possible with a potential start date of 13th June 2026. To apply for this Recruitment Administrator position, please submit your CV today! Please contact Emma Hutchings at Reed Exeter for more details.

Full job description Savings Administrator (Permanent) –Tonbridge Reed Business Support are recruiting for a Savings Administrator on behalf of our valued client, a well-established and reputable organisation within the financial services sector. This opportunity is ideal for an individual who is confident, proactive, and able to thrive in a busy, fast-paced environment. As the appointed Savings Administrator, you will play a key role in supporting the wider team and contributing to the smooth running of daily operations, particularly across savings products and client accounts. About the Role: • Processing and administering savings accounts, ensuring accuracy and compliance at all times • Managing client data, transactions, and documentation within internal systems • Acting as a key point of contact for customer queries relating to savings products • Supporting onboarding, account changes, and closure processes • Liaising with internal departments to ensure seamless service delivery • Maintaining up-to-date records in line with FCA regulations and company policies • Supporting audit and compliance processes where required About You: • Previous experience within banking, financial services, or insurance is essential • Strong understanding of savings products or account administration (desirable) • Excellent communication and interpersonal skills • Highly organised with strong attention to detail • Confident using Microsoft Office and internal systems/databases • Ability to work independently and manage multiple priorities • A professional, customer-focused approach Benefits: • Competitive salary with annual performance reviews • Hybrid working options (following probation) • Generous holiday allowance plus bank holidays • Pension scheme with employer contributions • Life assurance and wellbeing support • Opportunities for training, development, and progression within financial services • Modern office environment in a central Tunbridge Wells location, with excellent transport links • Access to retail and lifestyle discounts If you are interested in this Savings Administrator role, please apply today. Reed Business Support look forward to assisting you with the next step in your career.

Executive Assistant (CEO & CRO) Location: On-site (Full-Time) Salary: Competitive About the Role My client is seeking a highly organised, proactive, and discreet Executive Assistant to provide comprehensive support to the Chief Executive Officer (CEO) and Chief Revenue Officer (CRO). This is a pivotal role requiring exceptional coordination skills, sound judgement, and the ability to manage competing priorities in a fast-paced, dynamic environment. Key Responsibilities Provide high-level administrative and strategic support to the CEO and CRO Manage complex calendars, scheduling meetings, appointments, and travel arrangements Coordinate internal and external communications on behalf of executives Prepare presentations, reports, agendas, and briefing materials Act as a gatekeeper, prioritising requests and ensuring efficient time management Organise and support board meetings, leadership meetings, and key business events Handle confidential information with discretion and professionalism Liaise with stakeholders across the business and external partners Monitor and track key projects, ensuring deadlines and priorities are met Support ad-hoc projects and operational initiatives as required Key Requirements Proven experience as an Executive Assistant or similar role supporting senior leadership Exceptional organisational and time management skills Strong written and verbal communication skills Ability to work independently with a high degree of initiative Highly detail-oriented with strong problem-solving capabilities Proficiency in Microsoft Office (Outlook, Word, Excel, PowerPoint) Ability to manage multiple priorities in a fast-paced environment High level of professionalism, integrity, and discretion What We Offer Competitive salary Opportunity to work closely with senior leadership Collaborative and fast-paced working environment Career development and growth opportunities

Sales & Logistics Coordinator Location: East Grinstead Job Type: Full-time Are you looking to join an industry leader in who specialise in outsourced order fulfilment and delivery services. As a Sales and Logistics Coordinator, you will be the key operational contact for a portfolio of clients, managing daily communications, resolving issues and ensuring seamless coordination between clients and internal departments. This role is crucial in delivering exceptional service, maintaining client satisfaction and supporting operational success. Day-to-day duties of the role: Act as the first point of contact for client enquiries via phone and email. Manage and resolve day-to-day operational issues and troubleshoot problems efficiently. Coordinate daily with clients at all levels, focusing on operational matters and service delivery. Maintain proactive communication with clients, sharing reports and updates regularly. Collaborate with internal teams including warehouse operations, carriers and other departments to ensure smooth execution of services. Monitor and manage client accounts, ensuring all orders and correspondence are processed accurately and on time. Use ticketing systems to track and update client queries within agreed SLAs. Attend team meetings and provide required information within set timeframes. Oversee the administration and daily running of customer accounts, ensuring all service levels are met. Manage billing for services provided, including carriage and bookings. Escalate and resolve complaints promptly, ensuring client satisfaction and continuous improvement. Support the Corporate Account Management team by sharing relevant updates and insights. Confidently challenge the status quo to advocate for clients and drive service improvements. Monitor and report on operational KPIs and service metrics. Contribute to the development and implementation of new procedures to enhance service delivery. Ensure all internal and external communications are professional, timely, and aligned with company standards. Required Skills & Qualifications: Proven experience in a logistics, fulfilment, or client-facing operational role. Strong communication and interpersonal skills. Ability to manage multiple priorities and work under pressure. Proficient in using bespoke systems, CRM, and ticketing systems. Strong problem-solving skills and attention to detail. Confident in challenging processes and advocating for clients. Collaborative team player with a proactive mindset. Benefits: Competitive salary and benefits package. Opportunities for professional growth and development. Dynamic and supportive work environment. Access to industry-leading tools and technologies. If you feel that this role sounds like the next step in your career, please apply online now.

Sales & Logistics Coordinator Location: East Grinstead Job Type: Full-time Are you looking to join an industry leader in who specialise in outsourced order fulfilment and delivery services. As a Sales and Logistics Coordinator, you will be the key operational contact for a portfolio of clients, managing daily communications, resolving issues and ensuring seamless coordination between clients and internal departments. This role is crucial in delivering exceptional service, maintaining client satisfaction and supporting operational success. Day-to-day duties of the role: Act as the first point of contact for client enquiries via phone and email. Manage and resolve day-to-day operational issues and troubleshoot problems efficiently. Coordinate daily with clients at all levels, focusing on operational matters and service delivery. Maintain proactive communication with clients, sharing reports and updates regularly. Collaborate with internal teams including warehouse operations, carriers and other departments to ensure smooth execution of services. Monitor and manage client accounts, ensuring all orders and correspondence are processed accurately and on time. Use ticketing systems to track and update client queries within agreed SLAs. Attend team meetings and provide required information within set timeframes. Oversee the administration and daily running of customer accounts, ensuring all service levels are met. Manage billing for services provided, including carriage and bookings. Escalate and resolve complaints promptly, ensuring client satisfaction and continuous improvement. Support the Corporate Account Management team by sharing relevant updates and insights. Confidently challenge the status quo to advocate for clients and drive service improvements. Monitor and report on operational KPIs and service metrics. Contribute to the development and implementation of new procedures to enhance service delivery. Ensure all internal and external communications are professional, timely, and aligned with company standards. Required Skills & Qualifications: Proven experience in a logistics, fulfilment, or client-facing operational role. Strong communication and interpersonal skills. Ability to manage multiple priorities and work under pressure. Proficient in using bespoke systems, CRM, and ticketing systems. Strong problem-solving skills and attention to detail. Confident in challenging processes and advocating for clients. Collaborative team player with a proactive mindset. Benefits: Competitive salary and benefits package. Opportunities for professional growth and development. Dynamic and supportive work environment. Access to industry-leading tools and technologies. If you feel that this role sounds like the next step in your career, please apply online now.

My market leading client located in Westbrook, Warrington, are currently looking to recruit on a temporary basis for 9-12 months a highly motivated Service Planner. Potentially the role will lead to a permanent position for the successful candidate Hours: 08:30 - 16:30 or 09:00 – 17:00 Monday - Friday (37.5 hours per week) Pay: £16.41 per hour - Salary £32,000 Hybrid: Once fully trained 3 days per week from home and 2 days in the office. The Planner will be working as part of a team and will be responsible for facilitating all internal tasks required to enable engineers to provide a world class service. Acting as an ambassador to our customers with a focus on their complete satisfaction. Planning all activities for customers, using time management skills to prioritise and ensure accurate completion of all works. Responsibilities Despatching engineers for routine maintenance visits, field quotes, call outs and warranty works. Validation of contracts and their data accuracy General queries, emails, liaising with suppliers, customer complaints. Liaising with colleagues and stakeholders, including monthly calls with Support Operational Managers and order processing team Work with your allocated Support Operational to achieve all targets in relation to sales, orders, customer satisfaction and resource utilisation Maintaining records in detail to enable an accurate account of contract history Effectively communicate with customers, internal and external stakeholders in a timely manner and adhere to customer specific requirements, updating customer portals, scheduling visits, uploading reports To support Engineers timesheets in accordance with the despatch console Person Specification Account Coordination experience Computer literate (Microsoft packages) and salesforce Good verbal telephone manner and written communication skills Ability to multi-task and prioritise workloads to achieve KPI’s Ability to work under pressure in a demanding environment Desirable if experienced SAP user If you are looking for an exciting and challenging opportunity to work in a dynamic and growing company, then please apply online immediately.

Sales Office Coordinator SW London- Wimbledon Monday–Friday – 7:00am-5:30pm Competitive salary Are you someone who thrives in a fast-paced environment, loves keeping things organised, and enjoys being the go-to person for getting things done? My client is on the lookout for a Sales Office Coordinator to join a busy and buzzing construction team. You’ll be at the heart of operations—connecting customers, logistics, and sales—making sure everything runs like clockwork. If you enjoy juggling tasks, talking to people, and making things happen, this could be your perfect next role! What You’ll Be Doing Customer Champion- Answer calls and emails like a pro—friendly, efficient, and solution-focused Process customer orders quickly and accurately Build strong relationships and keep customers in the loop Manage expectations around deliveries, availability, and timelines Solve problems (and save the day when needed!) Order Wizard Input and manage orders using modern systems Keep everything accurate, organised, and up to date Track order progress and provide updates Handle last-minute changes and urgent requests with ease Logistics Link Work closely with transport teams to ensure smooth deliveries Help prioritise urgent jobs and keep things moving Provide real-time updates and ETAs using tracking systems Act as the bridge between customers and operations Product Know-How Help customers get the right materials for the job Share product info confidently and accurately Liaise with internal teams to confirm availability Payments & Admin Process card payments securely Keep records tidy and compliant Support with invoicing and payment queries What We’re Looking For A confident communicator with a great phone manner Highly organised and able to multitask like a pro Comfortable working in a fast-paced environment Tech-savvy and confident with systems A team player who enjoys collaboration Reliable, motivated, and ready to get stuck in Passionate about delivering top-notch service What’s In It for You? Opportunities to learn, grow, and develop your career Modern systems to make your job easier A supportive, friendly team environment Clear progression opportunities as the business grows