Debt Advisor

Our client is seeking experienced Money Adviser to provide ongoing cover for approximately 12 months within a small, specialist team.

You will provide specialist debt and money advice to tenants experiencing rent arrears, multiple debts or wider financial difficulty. This is a hands-on casework role supporting clients who may be vulnerable, distressed or at risk of losing their home, so we are looking for someone with strong debt advice experience who can take responsibility for an existing caseload.

You will assess complex financial circumstances, give clear and compassionate advice, negotiate with creditors and help clients understand sustainable options, including managed repayment solutions, Breathing Space and Debt Relief Orders where appropriate. You will need to be organised, resilient and confident making professional judgements while maintaining accurate records and working closely with colleagues and partner agencies.

Job Description

The Money Adviser provides specialist debt and money advice to tenants, supporting people who may be experiencing rent arrears, multiple debts, financial hardship, vulnerability or risk to their tenancy.

The role exists to provide expert specialist debt and money advice, promote self-help money advice methods and support anti-poverty work across Community Services. Working within the Budgeting and Money Advice service, the postholder helps tenants understand their financial situation, explore appropriate debt options, maximise income, manage priority liabilities and sustain their homes.

Responsibilities

As a Money Adviser, you will:

• Provide specialist debt and money advice to council tenants with rent arrears, multiple debts or wider financial difficulties, including complex and vulnerable cases
• Manage a active caseload, assess financial circumstances, identify priorities and agree realistic, sustainable action plans with clients
• Provide caring, compassionate and non-judgemental support, giving tenants time to explain their circumstances and helping them feel listened to and treated fairly
• Support clients to negotiate with creditors and understand appropriate debt options including, but not limited to, Breathing Space and Debt Relief Orders.
• Undertake home visits where appropriate, recognising that Money Advisers work closely with vulnerable tenants
• Promote financial capability, welfare benefit awareness, income maximisation and tenancy sustainment, making referrals or signposting to internal and external support where needed
• Maintain accurate case records, comply with relevant legislation, policy and professional standards, and contribute to service improvement, training and good practice
• Work collaboratively with Housing Income colleagues, statutory and voluntary agencies to provide a coordinated, compassionate and effective service

Skills Required

• Significant experience of debt recovery or debt advice, money advice and complex casework, ideally in social housing, public sector housing or a related advice setting
• Strong understanding of welfare benefits, housing income, debt recovery and appropriate debt solutions
• Ability to assess complex information, manage competing priorities, organise your own caseload and take responsibility for timely case progression

Please apply online or contact Maxine or Andrea at Reed Norwich to discuss.