Customer Service Administrator- Immediate

• Location: East London
• Full time: Monday-Friday 9.00am-17.00pm
• Job Type: Temporary (4 weeks, with the possibility of extension)
• Salary: £14 per hour (PAYE)
• Must obtain valid DBS 

We are seeking a dedicated Customer Service Coordinator to join our dynamic team, providing a range of health and well-being services including Equipment Service, Sensory Service, and Wheelchair Service. This role is based within the Customer Service Team and offers a varied and impactful work environment.

Day-to-day of the role:

• Act as the first point of contact for individuals using company services, their carers, and other agencies.
• Manage effective liaison with customers, families, carers, and health and social care professionals to ensure the smooth operation of the Community Equipment Service.
• Oversee the customer service offerings for all Company Services.
• Manage systems related to customer records, equipment and wheelchair orders, appointments, and service requests including assessments, deliveries, collections, servicing, and repairs.
• Produce simple performance reports by analysing activity information and handling data input as required.
• Support Company clinicians and associates to ensure optimal service delivery through efficient system support.
• Ensure the safekeeping, accuracy, and confidentiality of customer records.
• Collaborate with Team Leaders and Senior Managers on projects and service improvement initiatives.
• Serve as a representative of the equipment service within the Integrated Discharge Hub.
• Act as a contact point for the procurement of equipment, placing orders, and liaising with equipment providers.
• Deputise for the line manager as appropriate.

Required Skills & Qualifications:

• Proven experience in customer service, preferably within a health or social care setting.
• Strong communication and interpersonal skills, capable of handling sensitive situations with compassion and discretion.
• Proficiency in using IT systems relevant to customer service and data management.
• Ability to work flexibly, including weekends and public holidays on a rotational basis, to meet service requirements.
• No direct line management or budgetary responsibilities, but must be able to work effectively within a team and under supervision.

Benefits:

• Competitive salary package.
• Opportunities for professional development and training.
• Inclusive and supportive team environment.
• Participation in health and well-being programs.

To apply for the Customer Service Coordinator position, please submit your CV