Customer Service Executive

Business Support Officer Contract Type: Temporary (4 weeks) Location: Sheffield, S1 2SH (Hybrid model) Working Hours: 9am till 5pm Pay: £13.26 per hour PAYE Sheffield City Council are currently seeking a Business Support Administrator for a short-term, full-time agency role within their Building Control Admin Team. This position is ideal for someone who is IT literate, self-motivated, and possesses a keen attention to detail. The role involves basic system administration tasks and offers a hybrid working model after initial training. Day-to-day of the role: Utilise the Building Control IT system, Uniform (IDOX), to link addresses in relation to a high volume of council properties. Receive in-person training at the Howden House office before transitioning to a hybrid working model. Ensure high levels of accuracy and efficiency in data handling and system management. Required Skills & Qualifications: Strong IT literacy and the ability to quickly learn new systems. Self-motivated with the ability to work independently. Excellent attention to detail. Ability to maintain accuracy while working efficiently. Comfortable with both in-office and remote working environments. If you are interested in this role, please apply using your latest CV through the link above!

Compliance Administrator – Temporary with Permanent Opportunity I’m currently working in partnership with a brilliant organisation that’s looking to add an organised and detail‑focused Compliance Administrator to their established and friendly compliance team. This is a temporary position with a strong likelihood of becoming permanent, and you’ll receive full training and ongoing support from day one. Why consider this role? City centre location with hybrid working options Comprehensive training and clear long‑term development opportunities Welcoming, supportive team culture Standard working hours: Monday to Friday, 9am–5pm £13.79 per hour plus holiday pay Weekly pay through REED, with the opportunity to secure a permanent role Key responsibilities: Completing and monitoring compliance checks using internal systems High‑volume data entry, updating records, and maintaining accuracy at all times Managing spreadsheets and tracking changes efficiently Carrying out online research to identify relevant parties and required information Assessing data for inconsistencies or discrepancies and escalating when appropriate Handling sensitive and confidential information in line with internal procedures Liaising with internal stakeholders to ensure compliance tasks are completed smoothly Providing daily updates and ensuring records are kept current What we’re looking for: Strong data entry skills and exceptional attention to detail – this is essential Confident IT ability, particularly Excel, with a high level of competence required Clear and professional communication skills Previous experience in a compliance, administration, or regulated environment would be advantageous, though not essential This is an excellent opportunity for someone who enjoys working with data, thrives in a structured environment, and is looking to build a long‑term career within compliance.

Compliance Administrator – Temporary with Permanent Opportunity I’m currently working in partnership with a brilliant organisation that’s looking to add an organised and detail‑focused Compliance Administrator to their established and friendly compliance team. This is a temporary position with a strong likelihood of becoming permanent, and you’ll receive full training and ongoing support from day one. Why consider this role? City centre location with hybrid working options Comprehensive training and clear long‑term development opportunities Welcoming, supportive team culture Standard working hours: Monday to Friday, 9am–5pm £13.79 per hour plus holiday pay Weekly pay through REED, with the opportunity to secure a permanent role Key responsibilities: Completing and monitoring compliance checks using internal systems High‑volume data entry, updating records, and maintaining accuracy at all times Managing spreadsheets and tracking changes efficiently Carrying out online research to identify relevant parties and required information Assessing data for inconsistencies or discrepancies and escalating when appropriate Handling sensitive and confidential information in line with internal procedures Liaising with internal stakeholders to ensure compliance tasks are completed smoothly Providing daily updates and ensuring records are kept current What we’re looking for: Strong data entry skills and exceptional attention to detail – this is essential Confident IT ability, particularly Excel, with a high level of competence required Clear and professional communication skills Previous experience in a compliance, administration, or regulated environment would be advantageous, though not essential This is an excellent opportunity for someone who enjoys working with data, thrives in a structured environment, and is looking to build a long‑term career within compliance.

Executive Assistant Contract Type: 12-month maternity cover Salary: £44,000 - £50,000 Location: Richmond Hybrid Working: Up to 1 day per week remote We are seeking an Executive Assistant for a 12-month maternity cover contract. This role offers the potential for hybrid working, with up to one day per week remote. The successful candidate will provide high-level administrative support to a senior executive team, ensuring efficient and confidential management of their duties. Day-to-day of the role: Provide administrative support including drafting and editing correspondence, reports, and presentations. Manage the daily schedule of meetings and appointments, resolving any conflicts to optimize the use of time. Organize comprehensive travel arrangements and itineraries for both domestic and international travel. Coordinate and manage internal and external events, including all logistics from venue selection to execution. Maintain and enhance administrative systems and procedures to improve efficiency. Handle sensitive information and communications with discretion, ensuring confidentiality at all times. Support the preparation and follow-up of meetings, including agenda setting, minute taking, and tracking action items. Required Skills & Qualifications: Proven experience in an Executive Assistant role, ideally within a corporate setting. Excellent organizational and multitasking abilities. Strong communication skills and the ability to maintain professional relationships. High proficiency in MS Office and familiarity with corporate governance. Independent worker with a proactive approach to problem-solving. Experience handling confidential information with discretion. Benefits: Competitive salary package. Professional development opportunities. Supportive team environment. Flexible hybrid working arrangement. To apply for this Executive Assistant position, please submit your CV and a cover letter detailing your relevant experience and your interest in this role.

Executive Assistant Contract Type: 12-month maternity cover Salary: £44,000 - £50,000 Location: Richmond Hybrid Working: Up to 1 day per week remote We are seeking an Executive Assistant for a 12-month maternity cover contract. This role offers the potential for hybrid working, with up to one day per week remote. The successful candidate will provide high-level administrative support to a senior executive team, ensuring efficient and confidential management of their duties. Day-to-day of the role: Provide administrative support including drafting and editing correspondence, reports, and presentations. Manage the daily schedule of meetings and appointments, resolving any conflicts to optimize the use of time. Organize comprehensive travel arrangements and itineraries for both domestic and international travel. Coordinate and manage internal and external events, including all logistics from venue selection to execution. Maintain and enhance administrative systems and procedures to improve efficiency. Handle sensitive information and communications with discretion, ensuring confidentiality at all times. Support the preparation and follow-up of meetings, including agenda setting, minute taking, and tracking action items. Required Skills & Qualifications: Proven experience in an Executive Assistant role, ideally within a corporate setting. Excellent organizational and multitasking abilities. Strong communication skills and the ability to maintain professional relationships. High proficiency in MS Office and familiarity with corporate governance. Independent worker with a proactive approach to problem-solving. Experience handling confidential information with discretion. Benefits: Competitive salary package. Professional development opportunities. Supportive team environment. Flexible hybrid working arrangement. To apply for this Executive Assistant position, please submit your CV and a cover letter detailing your relevant experience and your interest in this role.

Customer Service Executive Location: Ipswich Type: Full-time and office based About the Role We’re looking for a proactive and customer-focused Customer Service Executive to join our clients busy and fast-moving team. Acting as a key point of contact for customers and internal teams, you’ll play a vital role in delivering a seamless experience from initial enquiry through to order fulfilment. This is a varied and hands-on position where attention to detail, strong communication skills, and a passion for customer satisfaction are essential. Key Responsibilities Respond to customer enquiries via phone and email in a prompt, professional, and helpful manner Provide accurate information on stock availability, pricing, order status, and new product enquiries Process customer orders efficiently, ensuring accuracy at all stages Prepare and issue quotations, following up where required Manage and resolve customer concerns, including delivery, pricing, or invoicing queries, ensuring a positive outcome Monitor and maintain customer order books, keeping customers and internal teams updated on progress Work closely with supply chain and planning teams to expedite orders and improve delivery timelines where possible Coordinate shipments, including arranging urgent deliveries where required Support finance colleagues in resolving invoice queries and reducing outstanding balances Identify opportunities to improve processes and enhance the customer experience Escalate potential new business opportunities or customer needs to the appropriate teams Provide general administrative support and assist with ad hoc tasks as needed About You We’re looking for someone who thrives in a customer-focused environment and enjoys building strong relationships. Essential Skills & Experience Proven experience in a customer service or administrative role Excellent communication skills, both written and verbal Strong problem-solving ability, with experience handling customer concerns or complaints Highly organised with strong attention to detail Confident working in a fast-paced environment and managing multiple priorities Strong teamwork skills with a collaborative, positive approach Good working knowledge of Microsoft Office (Word, Excel) Desirable Experience working in a manufacturing or technical environment Familiarity with ERP systems Experience working with international customers Interest in or knowledge of technical products Exposure to continuous improvement or lean practices Personal Attributes Customer-first mindset Resilient and able to perform under pressure Self-motivated with a proactive approach Flexible and adaptable Results-driven with a focus on continuous improvement What is in it for you Competitive salary 25 days holiday plus the bank holidays Volunteering days Discretionary bonus Sociable team and company If you are interested in this role, please apply with your up-to-date CV or contact Rachel Dunahm at Reed Ipswich for more details.

Customer Care Coordinator Location: Exeter Job Type: Full-time Salary: £28,800 Permanent position Reed is thrilled to announce an opening for a Customer Care Coordinator to join our client's dynamic team. This pivotal role, reporting to the Customer Care Manager, involves direct communication with customers, site managers, maintenance operatives, and contractors. The successful candidate will play a crucial role in enhancing our customer service by efficiently coordinating the resolution of customer issues. Day-to-day of the role: Provide effective support to homeowners, ensuring all communications regarding defects are handled professionally and in line with our Customer Care Policies and Procedures. Work collaboratively with various departments (Construction, Sales, Surveying, and Technical) to optimise communication and achieve the company's KPIs. Respond to incoming communications from homeowners following company guidelines. Issue works orders to maintenance operatives and subcontractors, monitoring progress through to completion. Ensure compliance with the Group's Health, Safety & Environment (HS&E) Policy and maintain high standards throughout the team. Perform general administrative duties to support the customer care function. Required Skills & Qualifications: Previous Customer Care experience in a fast-paced environment is preferred but not essential. Experience within the housing or construction industry is advantageous. Exceptional communication skills and meticulous attention to detail in capturing and logging customer information. Ability to remain composed and focused under pressure, with proactive problem-solving skills. IT literacy, with proficiency in Microsoft Word, Excel, and Outlook. Familiarity with COINS is beneficial, though training will be provided. Benefits: Contributory pension scheme. Performance-related bonus. To apply for the Customer Care Coordinator position, please submit your CV today! Please contact George Pankhurst at the Reed Exeter office for more information.

Administrator The Role Working as part of a small team, your responsibilities will include: Managing incoming post Managing outgoing post Processing online verification forms (data heavy) Confident telephone manor Filtering and managing enquiries received via the website, ensuring they are actioned and deleted once processed Ordering official documentation and certificates online Creating and issuing documents and updating the CRM system Supporting adherence to internal and external data protection requirements About You We are looking for a highly organised, calm, motivated, and proactive administrator with a positive, can‑do attitude. You will have: A minimum of two years’ office‑based administrative experience Strong organisational skills and excellent attention to detail Proven customer service experience, including handling a high volume of telephone calls Clear and confident communication skills Confidence using multiple systems and software packages, including Microsoft Word and Excel The ability to work effectively in a fast‑paced environment A collaborative approach and strong team‑working skills GCSEs (or equivalent) at A–C / 9–4 in Maths and English Please apply now or email ellie.woods@reed.com.

Administrator The Role Working as part of a small team, your responsibilities will include: Managing incoming post Managing outgoing post Processing online verification forms (data heavy) Confident telephone manor Filtering and managing enquiries received via the website, ensuring they are actioned and deleted once processed Ordering official documentation and certificates online Creating and issuing documents and updating the CRM system Supporting adherence to internal and external data protection requirements About You We are looking for a highly organised, calm, motivated, and proactive administrator with a positive, can‑do attitude. You will have: A minimum of two years’ office‑based administrative experience Strong organisational skills and excellent attention to detail Proven customer service experience, including handling a high volume of telephone calls Clear and confident communication skills Confidence using multiple systems and software packages, including Microsoft Word and Excel The ability to work effectively in a fast‑paced environment A collaborative approach and strong team‑working skills GCSEs (or equivalent) at A–C / 9–4 in Maths and English Please apply now or email ellie.woods@reed.com.

Administrator The Role Working as part of a small team, your responsibilities will include: Managing incoming post Managing outgoing post Processing online verification forms (data heavy) Confident telephone manor Filtering and managing enquiries received via the website, ensuring they are actioned and deleted once processed Ordering official documentation and certificates online Creating and issuing documents and updating the CRM system Supporting adherence to internal and external data protection requirements About You We are looking for a highly organised, calm, motivated, and proactive administrator with a positive, can‑do attitude. You will have: A minimum of two years’ office‑based administrative experience Strong organisational skills and excellent attention to detail Proven customer service experience, including handling a high volume of telephone calls Clear and confident communication skills Confidence using multiple systems and software packages, including Microsoft Word and Excel The ability to work effectively in a fast‑paced environment A collaborative approach and strong team‑working skills GCSEs (or equivalent) at A–C / 9–4 in Maths and English Please apply now or email ellie.woods@reed.com.