Customer Service Executive
Location: Ipswich
Type: Full-time and office based
About the Role
We’re looking for a proactive and customer-focused Customer Service Executive to join our clients busy and fast-moving team. Acting as a key point of contact for customers and internal teams, you’ll play a vital role in delivering a seamless experience from initial enquiry through to order fulfilment.
This is a varied and hands-on position where attention to detail, strong communication skills, and a passion for customer satisfaction are essential.
Key Responsibilities
Respond to customer enquiries via phone and email in a prompt, professional, and helpful manner
Provide accurate information on stock availability, pricing, order status, and new product enquiries
Process customer orders efficiently, ensuring accuracy at all stages
Prepare and issue quotations, following up where required
Manage and resolve customer concerns, including delivery, pricing, or invoicing queries, ensuring a positive outcome
Monitor and maintain customer order books, keeping customers and internal teams updated on progress
Work closely with supply chain and planning teams to expedite orders and improve delivery timelines where possible
Coordinate shipments, including arranging urgent deliveries where required
Support finance colleagues in resolving invoice queries and reducing outstanding balances
Identify opportunities to improve processes and enhance the customer experience
Escalate potential new business opportunities or customer needs to the appropriate teams
Provide general administrative support and assist with ad hoc tasks as needed
About You
We’re looking for someone who thrives in a customer-focused environment and enjoys building strong relationships.
Essential Skills & Experience
Proven experience in a customer service or administrative role
Excellent communication skills, both written and verbal
Strong problem-solving ability, with experience handling customer concerns or complaints
Highly organised with strong attention to detail
Confident working in a fast-paced environment and managing multiple priorities
Strong teamwork skills with a collaborative, positive approach
Good working knowledge of Microsoft Office (Word, Excel)
Desirable
Experience working in a manufacturing or technical environment
Familiarity with ERP systems
Experience working with international customers
Interest in or knowledge of technical products
Exposure to continuous improvement or lean practices
Personal Attributes
Customer-first mindset
Resilient and able to perform under pressure
Self-motivated with a proactive approach
Flexible and adaptable
Results-driven with a focus on continuous improvement
What is in it for you
Competitive salary
25 days holiday plus the bank holidays
Volunteering days
Discretionary bonus
Sociable team and company
If you are interested in this role, please apply with your up-to-date CV or contact Rachel Dunahm at Reed Ipswich for more details.
£28,000 per year, inc benefits Ipswich, Suffolk, United Kingdom