Account Manager

Internal Account Manager

• Annual Salary: To be discussed
• Location: Norwich
• Job Type: Full-time Office based

We are delighted to be recruiting for an Internal Account Manager to join a fast-paced company in Norwich. This role offers an excellent opportunity to work in a dynamic environment with great benefits and a modern airconditioned office. The Internal Account Manager will be responsible for achieving an annual gross profit target from the customer base by negotiating and agreeing terms to maximise return on resources employed.

Day-to-day of the role:

• Obtain enquiries from existing and potential customers.
• Regularly review allocated accounts with the External Account Manager or Sales Manager to identify future tactics for securing or developing business.
• Negotiate payment terms with existing and potential customers to improve return on investment.
• Utilise the pool of non-allocated customers to win and develop business, eventually turning them into regular allocated customers.
• Identify product splits for each allocated account and review results monthly to develop full potential.
• Agree on call-off orders in writing with an end date for final delivery, and regularly discuss and review any contract call-off orders with customers, rescheduling with suppliers where necessary.
• Quote customers for their requirements promptly within agreed timescales, converting into orders or recording for future reference.
• Source materials to satisfy orders or enquiries within agreed timescales.
• Follow up on previous quotations in an organised manner.
• Ensure purchase orders are progressed with suppliers to ensure timely delivery to customers.
• Enter customer orders and purchase order details into the computer system promptly and accurately to meet customer requirements and delivery schedules.
• Resolve all customer complaints promptly or refer immediately to line management, raising necessary paperwork without delay.

Required Skills & Qualifications:

• Proven experience in Sales or Account Management.
• Strong selling and negotiation skills.
• Excellent communication and administrative skills.
• Good numeracy and understanding of how stock and payment terms affect ROI.
• Ability to manage multiple tasks and meet deadlines.
• Proficient in using computer systems for order processing.

Benefits:

• Competitive salary and benefits package.
• Dynamic and supportive working environment.
• Opportunities for professional growth and development.
• Free parking

Please apply with your updated CV.