Service Advisor
Salary
£27,000-£30,000 per year, inc benefits
Location
Ipswich, Suffolk, United Kingdom
Job type
Permanent
Sector
Motoring & automotive
Job ref
X3-1324931
Job posted
Posted 1 day ago
Monday to Friday 08.00-17.30 and every other Saturday morning
Salary £27,000- £30,000 DOE and uncapped commission
We are recruiting on behalf of a well‑established, family‑run automotive business. Our client offers new and used vehicle sales alongside a full aftersales operation and is known for their people‑first approach, investing in training, development, and long‑term career progression.
The Role
An exciting opportunity has arisen to join a successful and busy aftersales team. Reporting to the Service Manager, the role plays a key part in delivering a high‑quality, premium customer experience.
Key Responsibilities
- Booking in service, maintenance and MOT work
- Welcoming customers and acting as their main point of contact
- Liaising closely with the workshop to ensure jobs are logged, prioritised and completed on time
- Maintaining accurate administration and strong daily organisation
- Working to manufacturer standards, KPIs and departmental targets
- Identifying opportunities to upsell products and services
- Supporting colleagues and contributing to a professional team environment
Why you?
- Previous experience as a Service Advisor or in a customer‑facing role (automotive preferred)
- Strong communication and organisational skills
- Comfortable working in a fast‑paced, customer‑focused environment
- Good IT skills and attention to detail
- Passion for delivering an exceptional customer experience
Package & Benefits
- Monday to Friday, 08:00–17:30, plus every other Saturday
- Uncapped commission
- 25 days holiday plus bank holidays (rising to 28 with service)
- Accredited training and development
- Company pension
- Employee discounts
- Employee Assistance Programme
- Health & wellbeing support
- On‑site parking
If you are interested in this role, please apply with your up-to-date CV.
Apply now
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