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Job Title: Account Coordinator / Internal Account Manager Location: Basingstoke Salary: £32,000 – £35,000 🧭 Overview A growing manufacturing business is looking to add an Account Coordinator to their team due to continued expansion. This is a client-facing role focused on managing customer accounts, processing orders, and supporting the wider sales function. It’s a great opportunity for someone who enjoys working with customers while being involved in the operational side of the business. 🎯 Key Responsibilities 📞 Customer & Account Management Act as a primary point of contact for customer accounts Manage incoming enquiries via phone and email Build strong relationships with clients and understand their requirements Identify opportunities to upsell products/services where appropriate 📦 Order Processing & Coordination Process customer orders accurately and efficiently Liaise with production, purchasing and distribution teams Track orders through to delivery and provide updates to customers Resolve any order or delivery issues quickly and effectively 🔄 Sales Support Support external account managers in managing key accounts Communicate with customers’ purchasing teams Assist with quotations and product enquiries Ensure a high level of customer service is maintained at all times ⚙️ Operational Support Maintain accurate customer and order records Work with internal systems to manage data and workflow Help improve processes and contribute to team efficiency ✅ What We’re Looking For Essential: Previous experience in customer service, account management, or sales support Strong communication skills (phone and email) Experience processing orders or coordinating work internally Highly organised with strong attention to detail Confident dealing with customers and building relationships Desirable: Experience within manufacturing, distribution, or supply chain environments Comfortable speaking with procurement/purchasing teams Experience using CRM or ERP systems 💡 What You’ll Bring A proactive and positive attitude Confidence when dealing with customers Ability to manage multiple priorities A team-focused mindset 🌟 What’s on Offer Opportunity to join a growing and stable business Supportive team environment Varied role combining customer interaction and operations Long-term development opportunities On-site parking

About the Role We are looking for a highly organised and proactive Business Coordinator to support the smooth day-to-day running of our operations. This is a key role focused on maintaining high standards across quality, compliance, customer service, and internal processes. You will play a central part in managing invoicing, customer and supplier issues, audits, and health and safety administration, ensuring everything runs efficiently and in line with company standards. Key Responsibilities Customer Invoicing Manage the full customer invoicing process from initiation through to completion Obtain director approvals and issue monthly customer statements Ensure accurate and timely billing processes are maintained Quality Management Log and manage customer complaints and supplier non-conformances via the iBOS system Keep stakeholders updated throughout investigations and resolutions Liaise with accounts and suppliers to ensure timely processing of returns, credits, and exchanges Recommend improvements and communicate process changes across teams Audits & Compliance Coordinate supplier and customer audits, including all documentation and follow-ups Maintain accurate, up-to-date records Work with the Director and external coder to support system improvements ISO Audits Carry out monthly internal audits Support preparation for annual audits Ensure actions are completed and documentation is current across systems and on-site records Health & Safety Manage the relationship with external H&S consultants Maintain all H&S documentation and ensure compliance Oversee risk assessments, fire safety reviews, and accident reporting Conduct spot checks to ensure adherence to policies and procedures Customer Account Setup Manage new customer onboarding processes Conduct credit checks and issue terms and conditions Ensure all account data is accurately maintained About You Proven experience in business operations, quality, or compliance roles Strong understanding of invoicing processes and quality management systems Excellent organisational and communication skills Ability to manage multiple priorities and liaise with a range of stakeholders Good knowledge of health and safety requirements How to Apply To apply, please submit your CV along with a short cover letter outlining your relevant experience and interest in the role.

Customer Service Officer Bristol (Hybrid – 2 days in the office) 21 hours per week, fixed term until end of January 2027 Work pattern to be agreed Salary - £15.30 p.h We are recruiting for a Customer Feedback Officer with proven experience in social housing to manage complaints and customer feedback within a busy customer experience team. Key responsibilities: Manage complaints end-to-end, from initial receipt through to resolution and closure Handle enquiries from MPs, Councillors and the Housing Ombudsman Act as the main point of contact for customers, providing clear and timely updates Work with internal teams and contractors to investigate and resolve issues Identify trends in feedback and support service improvement Ensure all cases are managed in line with regulatory requirements and internal policies Maintain accurate records in line with data protection standards Requirements: Essential: experience within social housing (housing association or local authority) Proven track record of handling complaints or complex casework Knowledge of Housing Ombudsman processes and complaint handling standards Strong written and verbal communication skills Ability to manage multiple cases and meet deadlines Experience working with internal and external stakeholders This role requires a proactive and organised individual who can manage sensitive cases while maintaining a strong customer focus. To apply for this brand-new job, click "apply" and send your cv to Nicola.Godfrey@reed.com

Customer Service Officer Bristol (Hybrid – 2 days in the office) 21 hours per week, fixed term until end of January 2027 Work pattern to be agreed Salary - £15.30 p.h We are recruiting for a Customer Feedback Officer with proven experience in social housing to manage complaints and customer feedback within a busy customer experience team. Key responsibilities: Manage complaints end-to-end, from initial receipt through to resolution and closure Handle enquiries from MPs, Councillors and the Housing Ombudsman Act as the main point of contact for customers, providing clear and timely updates Work with internal teams and contractors to investigate and resolve issues Identify trends in feedback and support service improvement Ensure all cases are managed in line with regulatory requirements and internal policies Maintain accurate records in line with data protection standards Requirements: Essential: experience within social housing (housing association or local authority) Proven track record of handling complaints or complex casework Knowledge of Housing Ombudsman processes and complaint handling standards Strong written and verbal communication skills Ability to manage multiple cases and meet deadlines Experience working with internal and external stakeholders This role requires a proactive and organised individual who can manage sensitive cases while maintaining a strong customer focus. To apply for this brand-new job, click "apply" and send your cv to Nicola.Godfrey@reed.com

Customer Service Officer Bristol (Hybrid – 2 days in the office) 21 hours per week, fixed term until end of January 2027 Work pattern to be agreed Salary - £15.30 p.h We are recruiting for a Customer Feedback Officer with proven experience in social housing to manage complaints and customer feedback within a busy customer experience team. Key responsibilities: Manage complaints end-to-end, from initial receipt through to resolution and closure Handle enquiries from MPs, Councillors and the Housing Ombudsman Act as the main point of contact for customers, providing clear and timely updates Work with internal teams and contractors to investigate and resolve issues Identify trends in feedback and support service improvement Ensure all cases are managed in line with regulatory requirements and internal policies Maintain accurate records in line with data protection standards Requirements: Essential: experience within social housing (housing association or local authority) Proven track record of handling complaints or complex casework Knowledge of Housing Ombudsman processes and complaint handling standards Strong written and verbal communication skills Ability to manage multiple cases and meet deadlines Experience working with internal and external stakeholders This role requires a proactive and organised individual who can manage sensitive cases while maintaining a strong customer focus. To apply for this brand-new job, click "apply" and send your cv to Nicola.Godfrey@reed.com

Accounts & Admin Assistant Location: Sandbach Salary: £25,000 – £28,000 Hours: Monday – Thursday 9:00am – 5:30pm | Friday 9:00am – 1:00pm Type: Permanent | Office-based We’re working with a well-established and growing business that’s a leader in its field. As part of an exciting move to Sandbach, they’re looking for an Accounts & Administration Assistant to join their small, friendly team. This is a great opportunity for someone who’s got some experience in accounts or admin and is either studying AAT (or keen to get started) and wants to build a long-term career in finance. You’ll get stuck into a varied role with exposure across both finance and office support – perfect if you enjoy keeping busy and learning on the job. What you’ll be doing Finance duties: Processing sales and purchase invoices Recording incoming and outgoing payments Keeping financial records accurate and up to date Managing petty cash and expense claims Assisting with bank and ledger reconciliations Admin support: Handling inbound calls and email enquiries Dealing with client and supplier queries Supporting general day-to-day office admin Ordering office supplies Helping with data entry (including uploading listings online) Supporting managers with ad hoc tasks What to expect You’ll be part of a close-knit team, so being flexible and willing to help out is key There are busy periods where you may support other areas of the business Occasional travel and overnight stays (up to 4 nights) may be required What they’re looking for Previous experience in accounts, finance, or admin AAT Level 3 (or working towards it) Experience with Xero and Microsoft Excel is a big plus Strong attention to detail and organisation skills A confident communicator and team player Someone proactive, reliable, and keen to develop Additional requirements Full UK driving licence (max 6 points) Able to commute to a semi-rural office location Customer-focused with a positive, can-do attitude Why apply? Early finish every Friday Varied, hands-on role with real career development Supportive and friendly working environment Opportunity to grow your finance career long-term

Accounts & Admin Assistant Location: Sandbach Salary: £25,000 – £28,000 Hours: Monday – Thursday 9:00am – 5:30pm | Friday 9:00am – 1:00pm Type: Permanent | Office-based We’re working with a well-established and growing business that’s a leader in its field. As part of an exciting move to Sandbach, they’re looking for an Accounts & Administration Assistant to join their small, friendly team. This is a great opportunity for someone who’s got some experience in accounts or admin and is either studying AAT (or keen to get started) and wants to build a long-term career in finance. You’ll get stuck into a varied role with exposure across both finance and office support – perfect if you enjoy keeping busy and learning on the job. What you’ll be doing Finance duties: Processing sales and purchase invoices Recording incoming and outgoing payments Keeping financial records accurate and up to date Managing petty cash and expense claims Assisting with bank and ledger reconciliations Admin support: Handling inbound calls and email enquiries Dealing with client and supplier queries Supporting general day-to-day office admin Ordering office supplies Helping with data entry (including uploading listings online) Supporting managers with ad hoc tasks What to expect You’ll be part of a close-knit team, so being flexible and willing to help out is key There are busy periods where you may support other areas of the business Occasional travel and overnight stays (up to 4 nights) may be required What they’re looking for Previous experience in accounts, finance, or admin AAT Level 3 (or working towards it) Experience with Xero and Microsoft Excel is a big plus Strong attention to detail and organisation skills A confident communicator and team player Someone proactive, reliable, and keen to develop Additional requirements Full UK driving licence (max 6 points) Able to commute to a semi-rural office location Customer-focused with a positive, can-do attitude Why apply? Early finish every Friday Varied, hands-on role with real career development Supportive and friendly working environment Opportunity to grow your finance career long-term

HR Administrator (Temporary – Immediate Start) 📍 100% Office-Based – based near the airport £25-£26k ⏱ Minimum 2 Weeks (Potential to Extend / Go Permanent) We are currently recruiting for a detail-oriented HR Administrator to join a busy shared services team on a temporary basis. This is a fantastic opportunity for someone with strong administrative skills who enjoys working with data and thrives in a fast-paced office environment. The Role As an HR Administrator, you will play a key part in supporting the team with high-volume administrative duties. Your responsibilities will include: Accurate and timely data entry Maintaining and updating employee records Assisting the wider shared services team with general admin duties Ensuring all work is completed with a high level of attention to detail About You Strong administration skills with excellent attention to detail Confident working with data and inputting information accurately Able to work at pace while maintaining accuracy Reliable and able to commit to a minimum 2-week assignment Previous HR experience is not required What’s on Offer Immediate start opportunity Potential for the role to be extended or become permanent Great chance to gain exposure within a HR/shared services environment If you’re an organised administrator looking for your next opportunity, we’d love to hear from you! For more information about the client or the role please do call the Norwich office of Reed and ask for Andrea Makings or Maxine Ettridge Please also request Andrea or Maxine on Linkedin

Sales Coordinator (Full Cycle) – Industrial Supplies 📍 Central Scotland (Office-based with flexibility) 💼 Full-time | Permanent | Monday to Friday 8:30am – 5:00pm 💰 Salary £27k - £30k + Bonus The Role We are looking for a highly organised and customer-focused Sales Coordinator to join the team within a growing industrial supplies / Nuts, Bolts & Fasteners business. This is a full-cycle sales coordination role, where you will take ownership of customer accounts from initial enquiry through to order fulfilment and aftercare. You’ll play a key part in delivering a first-class service, ensuring customers receive the right products, on time, every time. Key Responsibilities Manage the entire sales process from enquiry to delivery and aftercare Identify any upselling needs Process customer orders accurately and efficiently Provide quotes, pricing and product advice (nuts, bolts & industrial fasteners) Act as the main point of contact for customer accounts Liaise with internal teams (sales, warehouse, purchasing) to ensure smooth order fulfilment Track orders and proactively communicate updates to customers Handle queries, returns, and resolve issues quickly and professionally Identify upselling and cross-selling opportunities within accounts Maintain accurate records within CRM / ERP systems What We’re Looking For ✅ Experience in a sales coordination, internal sales, or customer service role ✅ Ideally from an industrial, manufacturing, engineering, or construction supplies background ✅ Strong organisational skills and attention to detail ✅ Confident communicator with a customer-first approach ✅ Ability to manage multiple orders and priorities in a busy environment ✅ Good IT skills (Excel, CRM systems, order processing systems) Knowledge of nuts, bolts, fixings or industrial products is highly desirable, but not essential. What You’ll Get Competitive salary and bonus structure Stable, well-established business with growth plans Supportive team environment with training provided Opportunity to build long-term customer relationships Career progression within sales or account management Why Join Us? You’ll be joining a business where service, reliability and relationships matter. This role is ideal for someone who enjoys seeing the full journey of a sale through to completion, rather than just passing orders along. Apply Today If you’re a motivated, detail-driven individual who thrives in a fast-paced sales environment, we’d love to hear from you. 👉 Apply now

Customer Support Specialist Do you like the idea of working from home one week and enjoying a fun, friendly office the next? If you've worked in hospitality or retail and love helping people, this could be the perfect next step in your career! Location: Gloucester and Home Based Shift Pattern: Rotating shifts between 08:00–20:00 - 35 hours per week Week 1- 08:00-16:00 Office Based Week 2 - 12:00- 20:00 Home based + Sat 9-5 from home (day off in the week) Week 3 - 08:00-16:00 Office Based Week 4 - 12:00- 20:00 Home based + Sun 9-5 from home (day off in the week) Purpose of the Role Deliver exceptional customer service helping my client achieve its mission to earn customer loyalty and drive business growth. Key Responsibilities Respond to customer queries via phone, email, chat, and letters. Update CRM systems with account changes and notes. Triage faults and schedule engineer visits. Assist with billing, payments, and account queries. Promote products and packages. Meet SLAs and KPIs to ensure high customer satisfaction. Collaborate with colleagues and contribute to team morale. Suggest relevant up-sell/cross-sell opportunities. Skills & Experience Essential: Strong communication and interpersonal skills. Confident IT skills. Ability to work in a fast-paced environment. Organised, self-motivated, and problem-solving mindset. Benefits Up to 12% bonus Annual cost-of-living pay review 33 days holiday (incl. bank holidays) + option to buy 2 extra weeks Enhanced parental leave £1000 referral bonus Career development opportunities Award-winning inclusive culture For immediate consideration to interview next week - please apply now!