A growing manufacturing business is looking to add an Account Coordinator to their team due to continued expansion.
This is a client-facing role focused on managing customer accounts, processing orders, and supporting the wider sales function. It’s a great opportunity for someone who enjoys working with customers while being involved in the operational side of the business.
🎯 Key Responsibilities
📞 Customer & Account Management
Act as a primary point of contact for customer accounts
Manage incoming enquiries via phone and email
Build strong relationships with clients and understand their requirements
Identify opportunities to upsell products/services where appropriate
📦 Order Processing & Coordination
Process customer orders accurately and efficiently
Liaise with production, purchasing and distribution teams
Track orders through to delivery and provide updates to customers
Resolve any order or delivery issues quickly and effectively
🔄 Sales Support
Support external account managers in managing key accounts
Communicate with customers’ purchasing teams
Assist with quotations and product enquiries
Ensure a high level of customer service is maintained at all times
⚙️ Operational Support
Maintain accurate customer and order records
Work with internal systems to manage data and workflow
Help improve processes and contribute to team efficiency
✅ What We’re Looking For
Essential:
Previous experience in customer service, account management, or sales support
Strong communication skills (phone and email)
Experience processing orders or coordinating work internally
Highly organised with strong attention to detail
Confident dealing with customers and building relationships
Desirable:
Experience within manufacturing, distribution, or supply chain environments
Comfortable speaking with procurement/purchasing teams
Experience using CRM or ERP systems
💡 What You’ll Bring
A proactive and positive attitude
Confidence when dealing with customers
Ability to manage multiple priorities
A team-focused mindset
🌟 What’s on Offer
Opportunity to join a growing and stable business
Supportive team environment
Varied role combining customer interaction and operations