Customer Service Officer - Social Housing exp only

My specialist, market leading client, located in Birchwood, Warrington, are currently looking to recruit a Purchasing & Import Administrator on a 12-month fixed term contract, potentially the contract will lead to a permanent position for the successful candidate. The successful Purchasing & Import Administrator will ideally have purchasing administration experience or experience within supply chain administration, as you will be raising and managing purchase orders with suppliers and preparing import related documentation. Pay & Benefits: Salary - £27,830 Working Hours – Monday to Thursday 8:30am to 5:00pm (45 Mins Lunch), Friday 8:30am to 2:30pm (20 Mins Lunch) – 36.5 hour week - 100% office based Location – Birchwood, Warrington Holidays – 22 days plus bank holidays (can apply for additional 5 days holiday) Contributory Pension Scheme Free Parking Christmas shutdown Company Bonus Annual salary review Responsibilities: Raise and manage purchase orders with suppliers. Maintain a positive relationship with suppliers to ensure orders are processed and delivered in a timely manner. Update our internal system with confirmed dates for raw materials and update the sales team of any changes to delivery dates. Book in stock on arrival, dealing with any queries with the external warehouse. Prepare documentation for customs import clearance Manage stock holding requirements, liaise with the external team and product managers to ensure stock is on the ground when necessary. Arrange transport for purchase orders and negotiate with various transport suppliers to ensure the best price and service. Assist the sales team with arranging direct deliveries to customers. Ensure stock is accurate and reconciliations with the warehouse are up to date. Other Administration duties Specification: Excellent verbal and written communication skills. Competent IT User (Word, Excel etc.) Experience in purchasing and import is desirable but not necessary, candidates with experience in a similar role will be considered. Someone with a positive, flexible attitude and a willingness to learn and grow within the business If you are immediately available, please do not hesitate to apply.

Office Manager Location: London | Type: Full time | Salary: £30–40k A financial services firm is seeking a proactive, organised Office Manager to support senior leadership and ensure smooth day-to-day operations. This is a great opportunity to grow within office support and take on broader responsibilities. Key Responsibilities: Executive Support: Manage diaries, coordinate meetings, handle correspondence, and prepare documents for Directors and senior leadership. Office Management: Oversee facilities, supplies, and day-to-day office operations. People Support: Assist with recruitment, onboarding, and maintaining employee records. IT & Systems: Coordinate staff IT setup and liaise with external providers. Finance & Payroll: Track expenses, manage payments, and support payroll updates. Governance: Prepare Board packs, take minutes, and track action points. Other Adhoc duties as required Benefits: Birthday leave Private health & dental Cycle-to-work scheme Regular team socials Interested in this role? Submit your CV now!

Job Title: Account Coordinator / Internal Account Manager Location: Basingstoke Salary: £32,000 – £35,000 🧭 Overview A growing manufacturing business is looking to add an Account Coordinator to their team due to continued expansion. This is a client-facing role focused on managing customer accounts, processing orders, and supporting the wider sales function. It’s a great opportunity for someone who enjoys working with customers while being involved in the operational side of the business. 🎯 Key Responsibilities 📞 Customer & Account Management Act as a primary point of contact for customer accounts Manage incoming enquiries via phone and email Build strong relationships with clients and understand their requirements Identify opportunities to upsell products/services where appropriate 📦 Order Processing & Coordination Process customer orders accurately and efficiently Liaise with production, purchasing and distribution teams Track orders through to delivery and provide updates to customers Resolve any order or delivery issues quickly and effectively 🔄 Sales Support Support external account managers in managing key accounts Communicate with customers’ purchasing teams Assist with quotations and product enquiries Ensure a high level of customer service is maintained at all times ⚙️ Operational Support Maintain accurate customer and order records Work with internal systems to manage data and workflow Help improve processes and contribute to team efficiency ✅ What We’re Looking For Essential: Previous experience in customer service, account management, or sales support Strong communication skills (phone and email) Experience processing orders or coordinating work internally Highly organised with strong attention to detail Confident dealing with customers and building relationships Desirable: Experience within manufacturing, distribution, or supply chain environments Comfortable speaking with procurement/purchasing teams Experience using CRM or ERP systems 💡 What You’ll Bring A proactive and positive attitude Confidence when dealing with customers Ability to manage multiple priorities A team-focused mindset 🌟 What’s on Offer Opportunity to join a growing and stable business Supportive team environment Varied role combining customer interaction and operations Long-term development opportunities On-site parking

About the Role We are looking for a highly organised and proactive Business Coordinator to support the smooth day-to-day running of our operations. This is a key role focused on maintaining high standards across quality, compliance, customer service, and internal processes. You will play a central part in managing invoicing, customer and supplier issues, audits, and health and safety administration, ensuring everything runs efficiently and in line with company standards. Key Responsibilities Customer Invoicing Manage the full customer invoicing process from initiation through to completion Obtain director approvals and issue monthly customer statements Ensure accurate and timely billing processes are maintained Quality Management Log and manage customer complaints and supplier non-conformances via the iBOS system Keep stakeholders updated throughout investigations and resolutions Liaise with accounts and suppliers to ensure timely processing of returns, credits, and exchanges Recommend improvements and communicate process changes across teams Audits & Compliance Coordinate supplier and customer audits, including all documentation and follow-ups Maintain accurate, up-to-date records Work with the Director and external coder to support system improvements ISO Audits Carry out monthly internal audits Support preparation for annual audits Ensure actions are completed and documentation is current across systems and on-site records Health & Safety Manage the relationship with external H&S consultants Maintain all H&S documentation and ensure compliance Oversee risk assessments, fire safety reviews, and accident reporting Conduct spot checks to ensure adherence to policies and procedures Customer Account Setup Manage new customer onboarding processes Conduct credit checks and issue terms and conditions Ensure all account data is accurately maintained About You Proven experience in business operations, quality, or compliance roles Strong understanding of invoicing processes and quality management systems Excellent organisational and communication skills Ability to manage multiple priorities and liaise with a range of stakeholders Good knowledge of health and safety requirements How to Apply To apply, please submit your CV along with a short cover letter outlining your relevant experience and interest in the role.

Customer Service Officer Bristol (Hybrid – 2 days in the office) 21 hours per week, fixed term until end of January 2027 Work pattern to be agreed Salary - £15.30 p.h We are recruiting for a Customer Feedback Officer with proven experience in social housing to manage complaints and customer feedback within a busy customer experience team. Key responsibilities: Manage complaints end-to-end, from initial receipt through to resolution and closure Handle enquiries from MPs, Councillors and the Housing Ombudsman Act as the main point of contact for customers, providing clear and timely updates Work with internal teams and contractors to investigate and resolve issues Identify trends in feedback and support service improvement Ensure all cases are managed in line with regulatory requirements and internal policies Maintain accurate records in line with data protection standards Requirements: Essential: experience within social housing (housing association or local authority) Proven track record of handling complaints or complex casework Knowledge of Housing Ombudsman processes and complaint handling standards Strong written and verbal communication skills Ability to manage multiple cases and meet deadlines Experience working with internal and external stakeholders This role requires a proactive and organised individual who can manage sensitive cases while maintaining a strong customer focus. To apply for this brand-new job, click "apply" and send your cv to Nicola.Godfrey@reed.com

Customer Service Officer Bristol (Hybrid – 2 days in the office) 21 hours per week, fixed term until end of January 2027 Work pattern to be agreed Salary - £15.30 p.h We are recruiting for a Customer Feedback Officer with proven experience in social housing to manage complaints and customer feedback within a busy customer experience team. Key responsibilities: Manage complaints end-to-end, from initial receipt through to resolution and closure Handle enquiries from MPs, Councillors and the Housing Ombudsman Act as the main point of contact for customers, providing clear and timely updates Work with internal teams and contractors to investigate and resolve issues Identify trends in feedback and support service improvement Ensure all cases are managed in line with regulatory requirements and internal policies Maintain accurate records in line with data protection standards Requirements: Essential: experience within social housing (housing association or local authority) Proven track record of handling complaints or complex casework Knowledge of Housing Ombudsman processes and complaint handling standards Strong written and verbal communication skills Ability to manage multiple cases and meet deadlines Experience working with internal and external stakeholders This role requires a proactive and organised individual who can manage sensitive cases while maintaining a strong customer focus. To apply for this brand-new job, click "apply" and send your cv to Nicola.Godfrey@reed.com

Accounts & Admin Assistant Location: Sandbach Salary: £25,000 – £28,000 Hours: Monday – Thursday 9:00am – 5:30pm | Friday 9:00am – 1:00pm Type: Permanent | Office-based We’re working with a well-established and growing business that’s a leader in its field. As part of an exciting move to Sandbach, they’re looking for an Accounts & Administration Assistant to join their small, friendly team. This is a great opportunity for someone who’s got some experience in accounts or admin and is either studying AAT (or keen to get started) and wants to build a long-term career in finance. You’ll get stuck into a varied role with exposure across both finance and office support – perfect if you enjoy keeping busy and learning on the job. What you’ll be doing Finance duties: Processing sales and purchase invoices Recording incoming and outgoing payments Keeping financial records accurate and up to date Managing petty cash and expense claims Assisting with bank and ledger reconciliations Admin support: Handling inbound calls and email enquiries Dealing with client and supplier queries Supporting general day-to-day office admin Ordering office supplies Helping with data entry (including uploading listings online) Supporting managers with ad hoc tasks What to expect You’ll be part of a close-knit team, so being flexible and willing to help out is key There are busy periods where you may support other areas of the business Occasional travel and overnight stays (up to 4 nights) may be required What they’re looking for Previous experience in accounts, finance, or admin AAT Level 3 (or working towards it) Experience with Xero and Microsoft Excel is a big plus Strong attention to detail and organisation skills A confident communicator and team player Someone proactive, reliable, and keen to develop Additional requirements Full UK driving licence (max 6 points) Able to commute to a semi-rural office location Customer-focused with a positive, can-do attitude Why apply? Early finish every Friday Varied, hands-on role with real career development Supportive and friendly working environment Opportunity to grow your finance career long-term

Accounts & Admin Assistant Location: Sandbach Salary: £25,000 – £28,000 Hours: Monday – Thursday 9:00am – 5:30pm | Friday 9:00am – 1:00pm Type: Permanent | Office-based We’re working with a well-established and growing business that’s a leader in its field. As part of an exciting move to Sandbach, they’re looking for an Accounts & Administration Assistant to join their small, friendly team. This is a great opportunity for someone who’s got some experience in accounts or admin and is either studying AAT (or keen to get started) and wants to build a long-term career in finance. You’ll get stuck into a varied role with exposure across both finance and office support – perfect if you enjoy keeping busy and learning on the job. What you’ll be doing Finance duties: Processing sales and purchase invoices Recording incoming and outgoing payments Keeping financial records accurate and up to date Managing petty cash and expense claims Assisting with bank and ledger reconciliations Admin support: Handling inbound calls and email enquiries Dealing with client and supplier queries Supporting general day-to-day office admin Ordering office supplies Helping with data entry (including uploading listings online) Supporting managers with ad hoc tasks What to expect You’ll be part of a close-knit team, so being flexible and willing to help out is key There are busy periods where you may support other areas of the business Occasional travel and overnight stays (up to 4 nights) may be required What they’re looking for Previous experience in accounts, finance, or admin AAT Level 3 (or working towards it) Experience with Xero and Microsoft Excel is a big plus Strong attention to detail and organisation skills A confident communicator and team player Someone proactive, reliable, and keen to develop Additional requirements Full UK driving licence (max 6 points) Able to commute to a semi-rural office location Customer-focused with a positive, can-do attitude Why apply? Early finish every Friday Varied, hands-on role with real career development Supportive and friendly working environment Opportunity to grow your finance career long-term

Attendance Officer Temporary - Immediate start - SW London We are seeking an experienced Attendance Officer for an immediate start in an educational setting. The successful candidate will play a crucial role in monitoring and managing student attendance, ensuring compliance with school policies and legal requirements. Day-to-day of the role: Monitor student attendance and punctuality using the school's database systems. Work closely with students, parents, and staff to address attendance issues. Prepare reports and statistics on attendance for school management. Implement strategies to improve attendance and reduce absenteeism. Liaise with external agencies where necessary to support students with attendance difficulties. Handle confidential information with discretion and in accordance with data protection laws. Required Skills & Qualifications: Proven experience as an Attendance Officer or similar role within an educational environment. Enhanced DBS check on the update service. Strong organisational and communication skills. Ability to work independently and as part of a team. Proficient in using school database systems and Microsoft Office. Knowledge of attendance-related policies and legal guidelines. Benefits: Competitive salary. Supportive and inclusive work environment. Opportunities for professional development. To apply for this Attendance Officer position, please submit your CV and cover letter detailing your relevant experience and why you are interested in this role.

HR Administrator (Temporary – Immediate Start) 📍 100% Office-Based – based near the airport £25-£26k ⏱ Minimum 2 Weeks (Potential to Extend / Go Permanent) We are currently recruiting for a detail-oriented HR Administrator to join a busy shared services team on a temporary basis. This is a fantastic opportunity for someone with strong administrative skills who enjoys working with data and thrives in a fast-paced office environment. The Role As an HR Administrator, you will play a key part in supporting the team with high-volume administrative duties. Your responsibilities will include: Accurate and timely data entry Maintaining and updating employee records Assisting the wider shared services team with general admin duties Ensuring all work is completed with a high level of attention to detail About You Strong administration skills with excellent attention to detail Confident working with data and inputting information accurately Able to work at pace while maintaining accuracy Reliable and able to commit to a minimum 2-week assignment Previous HR experience is not required What’s on Offer Immediate start opportunity Potential for the role to be extended or become permanent Great chance to gain exposure within a HR/shared services environment If you’re an organised administrator looking for your next opportunity, we’d love to hear from you! For more information about the client or the role please do call the Norwich office of Reed and ask for Andrea Makings or Maxine Ettridge Please also request Andrea or Maxine on Linkedin