Sales & Customer Experience Executive
- Location: Farnborough
- Job Type: Part-time (25 hours per week)
- Salary: £16,900 basic + Bonus OTE up to £22,000
We are seeking a Sales & Customer Experience Executive to join a growing, customer-focused pet care business. This role is perfect for a confident salesperson who enjoys building relationships, converting enquiries into customers, and delivering an outstanding customer experience.
Day-to-day of the role:
- Take ownership of new customer enquiries, managing leads from initial contact through to conversion.
- Respond to and follow up on customer enquiries promptly.
- Make outbound sales calls and manage a sales pipeline effectively.
- Book and qualify customer appointments.
- Build rapport with customers both by phone and in person.
- Convert appointments into paying customers.
- Promote additional services where appropriate.
- Maintain accurate and up-to-date CRM records.
Working Hours:
- Tuesday to Friday: 1:00pm to 6:00pm
- Saturday: 9:00am to 2:00pm
- Fully site-based in Farnborough, with occasional travel to another local site if required.
Required Skills & Qualifications:
- Previous experience in sales, telesales, Customer experience or customer-facing roles.
- Confidence in phone and face-to-face communication.
- Strong relationship-building and customer service skills.
- Organised, proactive, and target-driven approach.
- Proficient in using CRM systems.
- Strong communication and follow-up skills.
- An interest in animals is advantageous but not essential.
Benefits:
- Performance-related bonus scheme with OTE up to £22,000.
- Opportunity to join a growing business with exciting future plans.
To apply for this Sales & Customer Experience Executive position, please submit your CV and a cover letter detailing your relevant experience and why you are interested in this role.