The Highways Communications Officer is responsible for developing and delivering effective communication plans to support highways resurfacing programmes. This role ensures clear, timely engagement with stakeholders and the public, maintaining transparency and efficiency throughout the project lifecycle.
Day-to-day of the role:
Programme Communications:
Develop and implement communication plans for resurfacing programmes.
Collaborate closely with the Planned Maintenance team, including Team Leaders, Engineers, Clerks of Works, Permit Officers, Contractors, and the Asset Team.
Maintain accurate, up-to-date information on programme timelines, phasing and sequencing of works, material and product selection, and any risks, delays, or changes.
Stakeholder Engagement:
Coordinate communications with key stakeholders such as local councillors, MPs, TfGM Bus Team, emergency services, businesses, schools, and public transport operators.
Provide advance briefings to stakeholders to prepare for and respond to enquiries.
Attend meetings and briefings with the highways delivery team as required.
Communications and Content:
Liaise with Central and Highways Communications teams to produce clear, accessible content for various channels including council website updates, social media posts, press releases, resident letters, and information leaflets.
Customer Engagement:
Serve as the primary communication link between the public and the highways team.
Monitor and respond to social media comments, messages, and telephone enquiries.
Required Skills & Qualifications:
Experience in highways or infrastructure-related communications.
Proven ability to manage public drop-in events and community engagement sessions.
Full UK driving licence and access to a vehicle.
Strong organisational skills with the ability to manage multiple priorities.
Excellent political awareness and exceptional attention to detail.
Ability to work comfortably in a fast-paced, high-pressure environment.
Flexible, adaptable, and proactive in identifying and escalating issues.
Strong stakeholder management and communication skills across diverse audiences.
Benefits:
Competitive hourly rate.
Opportunity to work on significant infrastructure projects.
Exposure to a variety of professional stakeholders and community groups.
To apply for the Highways Communications Officer position, please submit your CV and cover letter detailing your relevant experience and why you are interested in this role.