Billing & Collection Officer (Local Authority)

Billing & Collections Officer

Customer Engagement & Proactive Support Team

📍 Location: Wembley (Hybrid Working)
⏰ Hours: 36 Hours per Week | Monday to Friday
💰 Pay Rate: £18.65 PAYE / £24.65 Umbrella
📅 Contract: Temporary Ongoing Assignment
🚀 Immediate Start Available

Are you an experienced Billing & Collections Officer with a background in Council Tax, Revenues, Billing or Local Authority Collections?

We are currently recruiting for a dedicated professional to join a busy Customer Engagement & Proactive Support Team within a leading Local Authority. This is an excellent opportunity to play a key role in supporting residents, maximising Council Tax collection rates, and helping vulnerable customers access the support they need.

⚠️ Essential Requirement

Candidates must have previous experience within Council Tax, Revenues, Billing, Collections, or a similar Local Authority environment. Applicants without relevant experience will not be considered.

The Role

Working within a proactive customer engagement team, you will focus on early intervention and resident support, helping to prevent arrears from escalating and promoting sustainable payment arrangements.

Key Responsibilities

✅ Contact residents who have missed Council Tax instalments via telephone, email and SMS.

✅ Encourage the uptake of Direct Debit payments and support residents in establishing affordable repayment arrangements.

✅ Identify signs of financial hardship and vulnerability, referring customers to appropriate support services where required.

✅ Engage with residents who have outstanding in-year arrears to minimise escalation and recovery action.

✅ Work closely with Housing Services to ensure Council Tax accounts are updated promptly for property voids, tenancy changes and new occupancies.

✅ Collaborate with the Private Rented Sector Licensing Team to identify new landlord properties and ensure accurate and timely billing.

✅ Deliver excellent customer service while maintaining collection targets and performance standards.

Required Skills & Experience

✔ Previous experience working within Council Tax, Revenues, Billing, Collections or Recovery services.

✔ Local Authority experience is highly desirable.

✔ Experience handling customer accounts, payment arrangements and arrears cases.

✔ Strong telephone and customer engagement skills.

✔ Ability to deal sensitively with vulnerable residents and challenging situations.

✔ Excellent communication and negotiation skills.

✔ Strong IT skills and experience using revenues or billing systems.

✔ Ability to work independently while managing a busy workload.

What's On Offer?

✨ Immediate start
✨ Hybrid working arrangement
✨ Competitive hourly rates
✨ Opportunity to contribute to an important public service
✨ Supportive and collaborative team environment

If you have the relevant Council Tax, Billing or Collections experience and are available for an immediate start, we'd love to hear from you.