We are currently recruiting for an experienced Billing & Collections Officer to join a busy Local Authority team based in Wembley. This is an ongoing temporary assignment offering hybrid working and an immediate start.
This is an excellent opportunity for a skilled revenues and recovery professional with experience across a range of debt streams including Council Tax, Business Rates, and sundry debt collection.
Key Responsibilities
Administer, bill, and collect a range of debts including:
Council Tax
Business Rates
Adult Social Care Debt
Sundry Debt
Housing Benefit Overpayments
Parking and Road Traffic debts
Identify liable parties, assess liability dates, and apply discounts, exemptions, and reductions.
Maintain accurate billing records and update revenue databases.
Manage customer enquiries across multiple channels (phone, email, face-to-face, online).
Progress cases through recovery stages to maximise collection and minimise arrears.
Negotiate payment arrangements based on customers’ circumstances.
Ensure cases comply with relevant legislation, policies, and procedures.
Liaise with enforcement agents, the Valuation Office Agency (VOA), and other stakeholders.
Handle complaints, Subject Access Requests (SARs), and FOI requests where required.
Support continuous improvement initiatives within the service.
Additional Duties (Senior Level Exposure)
Approve enforcement actions including removals.
Support recovery through legal proceedings such as:
Bankruptcy
Charging Orders
Committal
Investigate complex cases, complaints, and member enquiries.
Carry out reconciliations and resolve system discrepancies.
Provide coaching and support to junior staff where required.
About You
To be successful in this role, you will have:
Proven experience in local authority revenues and debt recovery
Strong knowledge of:
Council Tax and Business Rates legislation
Enforcement and recovery processes
Debt collection best practice
Excellent customer service and communication skills
Ability to manage complex cases and work under pressure
Experience using revenues and billing systems
Strong attention to detail and data accuracy
A proactive and solution-focused approach
Additional Information
Hybrid working (office-based in Wembley with flexibility)
Full-time hours
Ongoing temporary contract
Basic DBS required
Apply Now
If you are immediately available and have the relevant local authority experience, we would love to hear from you. Apply today to secure your next opportunity.