📍 Wembley (Hybrid Working)
💰 PAYE: £25.57 per hour | Umbrella: £33.67 per hour
🕒 36 hours per week (Monday–Friday)
📅 Immediate start | Ongoing temporary assignment
About the Role
A large, forward-thinking local authority based in Wembley is seeking an experienced Debt Recovery Team Leader to lead and drive high-performing recovery operations across key debt portfolios.
This is an excellent opportunity for a results-driven professional with strong leadership skills and extensive knowledge of local authority debt recovery processes.
Key Responsibilities
Debt Portfolio Management
Oversee the recovery of one or more debt portfolios (e.g. Housing Benefit Overpayments, Adult Social Care, Sundry Debt)
Ensure consistent, effective and timely collection activity to maximise income
Compliance
Ensure all recovery activity complies with relevant legislation, case law and council policies
Protect the Council’s financial position and minimise risk of legal challenge
Operational Performance & Strategy
Deliver operational plans aligned to the Council’s Debt Recovery Strategy
Drive improved recovery outcomes and effective bad debt management
Leadership & People Management
Lead, motivate and develop a team of recovery officers
Provide coaching, mentoring and performance management
Manage conduct, attendance and wellbeing in line with corporate policies
Performance & Target Delivery
Set and monitor measurable recovery targets
Address underperformance proactively
Ensure both qualitative and quantitative standards are achieved
Recovery Processes & Decision Making
Apply appropriate recovery methods and enforcement action where required
Ensure realistic and sustainable repayment arrangements are agreed
Maintain strong knowledge of debt legislation and best practice
Collaboration & Service Improvement
Work with internal teams and external partners to improve processes
Resolve operational barriers and enhance service delivery
Data Analysis & Reporting
Analyse performance data and exception reports
Identify trends and risks
Present clear, data-driven insights to stakeholders
About You
Proven experience in local authority debt recovery
Strong understanding of debt legislation and recovery processes
Experience leading and developing teams in a target-driven environment
Excellent analytical and problem-solving skills
Ability to influence, collaborate and drive service improvements
Confident in managing performance and delivering results
What’s on Offer
Competitive hourly rate
Hybrid working (Wembley-based office)
Immediate start with ongoing contract
Opportunity to make a real impact on public sector income recovery
Apply Now
If you are an experienced Debt Recovery Team Leader ready for your next challenge, we’d love to hear from you.