Service Manager

Technical Services Manager

Location: Warwickshire (primarily site-based with travel to client locations)

Reporting To: Managing Director

Overview

The successful candidate will be responsible for developing technical delivery capability, managing engineering resources, ensuring high standards of project execution, and maintaining compliance across health & safety, quality management systems, training, and operational performance. The role will work closely with senior leadership to support business growth, client satisfaction, and continuous improvement initiatives.

Key Responsibilities

Technical & Operational Leadership

• Manage and develop the company's technical delivery function and site-based engineering teams.
• Ensure projects and contracts are delivered safely, efficiently, on time, and to the required quality standards.
• Develop, implement, and continuously improve operational processes and procedures.

Health, Safety & Compliance

• Promote and maintain a strong health and safety culture across the business.
• Ensure compliance with all relevant legislation, company procedures, and industry standards.
• Support and oversee ISO management systems, training compliance, and operational best practice.
• Maintain a focus on continuous improvement across quality, safety, and technical delivery functions.

Client & Stakeholder Management

• Build and maintain strong relationships with new and existing clients.
• Support key account management activities and contribute to long-term client retention.

Business Growth & Strategy

• Support business development activities for both existing and prospective clients.
• Contribute to strategic planning and operational growth initiatives.
• Assist in the development of new services and solutions to meet market demands.
• Work collaboratively with senior leadership to achieve business objectives and growth targets.

People Management

• Lead, motivate, and develop engineering and operational teams.
• Identify training and development requirements across the department.

Staff & Financial Responsibilities

Staff

• Leadership and management of engineering and technical delivery personnel.
• Oversight of health & safety, technical training, and workforce development activities.
• Support operational teams in achieving project and business objectives.

Financial

• Responsibility for operational financial performance across major projects.
• Contribute to cost control, budgeting, and project profitability

Key Performance Indicators

• Technical delivery performance
• Project and programme delivery
• Cost management and profitability

Candidate Profile

The ideal candidate will possess:

• Proven experience in a Technical Services, Engineering Management, Operations Management or similar leadership role.
• Strong leadership and people management skills.
• Experience managing site-based engineering or technical teams.
• Knowledge of Health & Safety legislation and quality management systems.
• Excellent client-facing and stakeholder management abilities.

  Benefits

  • Competitive salary and benefits package.
  • Opportunity to play a key role within a growing specialist business.
  • Career development and progression opportunities.

  This position offers an excellent opportunity for an experienced technical leader to drive operational excellence, develop high-performing teams, and contribute significantly to the continued growth and success of the organisation.