An established business services organisation is seeking a motivated and experienced Senior Revenues Technician to join its Business Rates (NNDR) Shared Services team.
This is a key role within the service, offering the opportunity to contribute directly to operational delivery, team development, and continuous service improvement. You will play a vital role in supporting both internal teams and external clients, ensuring a high-quality, efficient service is consistently delivered.
Key Responsibilities
Design, deliver, and maintain training programmes for new and existing team members
Mentor and upskill colleagues, supporting ongoing technical development
Monitor, analyse, and report on key performance indicators (KPIs) to drive service improvements
Manage operational schedules and key annual timetables to ensure deadlines are met
Act as a subject matter expert for stakeholders and clients
Handle complex casework from investigation through to resolution
Provide specialist technical support on escalated cases
Ensure financial accuracy, compliance, and strong internal controls
Review and improve internal processes and procedures
Manage complex legal cases, liaising with solicitors and preparing documentation
Maintain up-to-date knowledge of relevant legislation, policies, and regulatory changes
Contribute to continuous improvement initiatives and personal development
Skills & Experience Required
GCSEs (or equivalent) including English and Maths (Grade A–C / 4–9)
Strong, demonstrable experience within Business Rates (NNDR)
Proven ability to deliver high-quality customer service to a diverse client base
Experience handling and managing large volumes of information
Ability to work effectively in a fast-paced, high-volume environment
Strong organisational, communication, and problem-solving skills
Confident working independently and using initiative
Flexible approach to working patterns in line with business needs