Join a leading provider of trailer solutions including contract hire, rental, sales, and maintenance services. Based in Hemel Hempstead, Hertfordshire, our company has been family-owned for more than 30 years and is known for its commitment to service excellence, innovation, and traditional family values.
Role Overview
We are currently seeking a proactive and driven General Manager / Fleet Operations Manager to lead our operations team at our Hemel Hempstead headquarters. This role is crucial for the day-to-day management and strategic development of our Workshop, Servicing, and Tyre departments. This position also offers a pathway toward board-level responsibilities, making it ideal for an ambitious individual.
Day-to-day of the role:
Collaborate closely with the Operations Director to align with the department’s goals and vision.
Gradually assume more operational responsibilities to allow the Operations Director to focus on strategic initiatives.
Provide regular reports on departmental KPIs, performance, and efficiency.
Lead and motivate teams to ensure smooth daily operations and effective long-term planning.
Oversee the Workshop, Service, and Tyre departments, ensuring seamless processes and high standards of customer service.
Manage departmental budgets and ensure all recoverable costs are identified and processed efficiently.
Champion continuous improvement across all operations.
Required Skills & Qualifications:
Strong background in operations or general management, ideally with experience in fleet, plant or asset management.
Excellent communication skills with a strong focus on customer satisfaction, client negotiations and staff management.
Proven ability to lead and manage multi-department operations.
A people-focused leader capable of maximizing staff potential and recruiting effectively.
Excellent communication skills with a strong focus on customer satisfaction.
Financial acumen with experience in managing budgets and cost recovery.
Organisational prowess and a proactive, hands-on approach in a fast-paced environment.
Departments Overview:
Workshop Department: Manage both day and night shifts, ensuring all processes from MOT prep to part usage tracking are handled efficiently.
Service Department: Oversee compliance, routine servicing, and breakdown responses, managing a nationwide subcontractor network and company service vans.
Tyre Department: Supervise Tyre operations, manage stock levels, budgeting, and warranty claims, ensuring cost-efficiency and fleet safety.
Benefits:
Competitive salary + Car/Car allowance, with an attractive bonus scheme.
Opportunity to work in a family-oriented, growth-focused company.
Long-term career prospects in a supportive and progressive environment.