📍 Southeast London (Local Authority)
🕒 Full-Time | Ongoing Temporary Contract | Immediate Start
🏠 Hybrid Working – 2 days per week in the office
💰 PAYE: £30.33 per hour | Umbrella: £40.93 per hour
About the Role
A Southeast London Local Authority is seeking an experienced Housing Service Development Officer (PO5) to join their Service Improvement Team on an ongoing temporary basis.
This is a key opportunity to lead impactful transformation and service improvement projects across the Housing Directorate. You will play a central role in analysing current services, designing improved ways of working, and delivering change that enhances performance and customer experience.
Working closely with the Housing Transformation Programme Manager, Head of Partnerships & Service Improvement, and senior stakeholders, you will manage projects end-to-end—ensuring delivery is on time, within budget, and achieves measurable benefits.
Key Responsibilities
Lead large-scale, complex and high-impact service improvement and transformation projects
Analyse existing housing business processes and implement improvements to increase efficiency and effectiveness
Manage full project lifecycles, including planning, governance, risk, dependencies, and delivery
Coordinate multiple project teams and workstreams using a multi-disciplinary approach
Drive the successful implementation and embedding of change across frontline, operational, and support services
Monitor project budgets and track savings and benefits realisation
Identify, manage, and escalate risks and issues effectively
Develop and implement new procedures and process maps in collaboration with Heads of Service
Work closely with central services (Finance, HR, Procurement) to support delivery of change
Lead workshops, consultations, and engagement sessions with stakeholders
Produce reports, briefings, and presentations for senior leadership and Members (DMT)
Use data and insights to inform decisions, evaluate performance, and drive continuous improvement
Supervise and task manage staff involved in project delivery
About You
Knowledge & Experience
Strong understanding of project management methodologies and service improvement frameworks
Proven experience delivering complex transformation and change programmes
Experience in business process analysis, redesign, and implementation
Track record of embedding sustainable change within operational teams
Demonstrable experience working in a large, complex organisation (ideally within housing or the public sector)
Strong stakeholder management experience, with the ability to influence and collaborate effectively
Experience leading, managing, and motivating teams to deliver successful outcomes
Ability to work under pressure, managing competing priorities and tight deadlines
Skills & Competencies
Excellent communication and presentation skills, both written and verbal
Strong project and programme management capability
Ability to build effective partnerships across internal departments and external organisations
Analytical mindset with the ability to interpret complex data and provide clear insights
Proactive, self-motivated, and highly organised
Ability to adapt to changing priorities and environments
Creative problem-solving skills with the ability to deliver innovative solutions