Housing Resolutions Officer

Housing Resolutions Officer

Wembley Based Local Authority | Immediate Start | Ongoing Temporary Assignment

📍 Location: Wembley, London (hybrid)
⏰ Contract: Full-Time, Temporary (Ongoing)
💰 Pay Rate:

• £21.41 per hour PAYE
• £28.19 per hour Ltd/Umbrella

An exciting opportunity has arisen for an experienced Housing Resolutions Officer to join a busy Housing Needs and Homelessness service within a Wembley-based Local Authority. This is an ongoing temporary assignment offering an immediate start for the successful candidate.

The Role

The Housing Resolutions Officer will provide high-quality housing options advice and support to households living in temporary accommodation, helping them secure suitable long-term housing solutions. The successful candidate will work with homeless households, accommodation providers, landlords, and partner agencies to facilitate effective move-on arrangements and improve housing outcomes.

Key Responsibilities

• Provide tailored housing options advice to households residing in temporary accommodation.
• Promote and facilitate move-on opportunities into settled accommodation, including:
  • Private Rented Sector (PRS)
  • Social Housing
  • Intermediate Housing Schemes
• Undertake suitability of accommodation reviews and investigations relating to fear of violence cases.
• Ensure all housing offers comply with relevant housing legislation and the Homelessness (Suitability of Accommodation) Order.
• Issue temporary accommodation offer letters and suitability decisions.
• Conduct visits to households in temporary accommodation, providing guidance on available housing options and managing expectations.
• Work closely with Housing Assessment and Lettings teams to monitor housing register bidding activity and support applicants in making informed housing choices.
• Signpost and refer clients to relevant support services including:
  • Employment and training providers
  • Adult Social Care
  • Children's Services
  • Supported Housing providers
• Support households in managing the impact of welfare reform, including providing advice around benefits and employment opportunities.
• Work collaboratively with accommodation providers to resolve tenancy issues, complaints, and support needs.
• Contribute to tenancy audit programmes and related housing management initiatives.
• Maintain accurate case records and ensure compliance with statutory duties and service standards.

Candidate Requirements

• Previous experience working within Housing Options, Homelessness Prevention, Temporary Accommodation or Housing Needs services within a Local Authority.
• Strong understanding of homelessness legislation and housing law.
• Experience supporting homeless households and facilitating move-on into settled accommodation.
• Knowledge of suitability assessments, temporary accommodation management, and housing allocations processes.
• Ability to work effectively with vulnerable clients and multi-agency partners.
• Excellent communication, negotiation, and case management skills.
• Strong administration and report-writing abilities.
• Ability to manage a busy caseload and prioritise competing demands

What's on Offer?

✅ Immediate start
✅ Full-time hours
✅ Ongoing temporary contract
✅ Competitive hourly rates
✅ Opportunity to work within a supportive Local Authority housing team
✅ Valuable experience within a high-performing homelessness and housing service