My client is one of Britain’s busiest train operators, running 1,700+ services a day across London, Kent and East Sussex, connecting 500,000+ passengers and 180 stations.
They are about more than getting people from A to B. They are about the moments that make journeys better and for their customers and colleagues.
They're proud to be recognised as:
A Great Place to Work (National Rail Awards 2023)
A WORK180 Employer for Women
They are looking for a strategic Head of Corporate Affairs to define their story, strengthen their reputation, and influence how millions of people perceive a brand. If you know how to build trust, lead in a crisis and turn complex issues into compelling narrative, this role could be exactly what you're looking for.
You will sit at the heart of their Communications & Stakeholder Leadership team, shaping how they engage with customers, government, media and communications
This is a high-impact role where your work will directly support their journey towards Great British Railways and ensure their voice is confident, credible and heard.
Key Responsibilities
Setting and leading their Corporate Affairs strategy
Owning their external narrative across media, public affairs, digital, and campaigns
Building strong, influential relationships with government, industry partners and stakeholders
Acting as a trusted adviser to senior leaders and the Executive team
Leading communications during incidents and crises with calm authority
Developing and inspiring a high-performing, multi-disciplinary team
Ensuring all communications are aligned with governance and contractual requirements
Key Requirements
You’re a confident, experienced leader who knows how to make an impact:
Reputation builder – experienced in managing scrutiny and enhancing brand trust
Relationship expert – able to influence at senior government and industry level
Crisis leader – calm, credible and decisive when it matters most
Natural storyteller – able to turn complexity into clear, compelling messaging
Inspiring leader – experienced in building and developing high-performing teams
Commercial thinker – understands governance, value for money, and accountability
Integrated communicator – confident across media, digital, stakeholder engagement and campaigns
Benefits
Alongside a competitive salary, you’ll receive:
Final salary pension
25 days annual leave + bank holidays
Free rail travel across our network
A role where you can truly shape the future of UK rail communications