FOI & Complaints Officer

We are recruiting for a Base Operations Assistant to join the BBC on an interim contract. The role support's operational facilities and colleagues by ensuring that the right equipment and facilities are in the right place at the right time and being responsible for the care of a facility or base. Key responsibilities and accountabilities: Load and unload equipment and vehicles, following requirements for safe loading and ways of working. Checking equipment in and out using required systems. Where locally required, set up studios and facilities to meet the requirements of a booking (e.g. ensuring chairs are in place for an orchestra or setting a stage). Arrange for the movement of equipment between BBC locations and/or OB sites, to reduce costs and increase the efficiency of the operation. Use allocation or purchasing/stock control systems, allocating equipment, resolving shortages and hire queries, advising operational staff and managers of any shortages which cannot be resolved. Act as a point of contact for the service or area for operational staff, freelancers and others. Act on initiative with supervisory responsibilities within specified parameters when no senior member of staff is on site. Where appropriate and required, plan and organise the transportation of rostra and stage furniture. Where appropriate devise and maintain a schedule for cleaning of studios and other technical areas. Ensure that equipment, including vehicle-mounted equipment, is issued in a safe working condition, including ensuring that all relevant test documentation is up-to-date and reporting any problems. Maintain consumable stock levels, using purchasing systems to request replenishment e.g. recording media, first aid kits and safety equipment As appropriate, drive BBC or hire vehicles, ensuring compliance with regulation and BBC policies. To be involved with/undertake project work under the direction of others. Responsibility for the safety of self and others, following established safe working practices; reporting incidents or near misses via appropriate BBC systems. Knowledge, skills, training and experience: Essential Understanding of operational requirements relevant to the role. Understanding of purchasing and stock control procedures, and of equipment allocation processes. A good knowledge of and familiarity of all the equipment and its use. Knowledge of alternatives that can be offered in place of unavailable equipment. Knowledge of safety and welfare regulations and standing instructions relating to the base or facility operation. A good understanding of operational activities in order to assess operational urgency and allocate equipment most effectively. Awareness and understanding of the range of equipment allocation and purchasing processes in use across the department. Experience of working quickly and accurately under pressure, to constantly changing deadlines. Use of initiative and ability to work flexibly. Interpersonal and communication skills to build and sustain working relationships within craft, resource and production areas. Key Details: • Location: Hammersmith, London (fully officed based) • Contract: ASAP start – Ends 28/08/2026 • Rate: £29.80 per hour If you are interested in this vacancy, APPLY NOW!

Street Scene Operations Manager Annual Salary: £35 per hour Location: Doncaster Job Type: Full-time, Temporary We are seeking a Street Scene Operations Manager to lead and manage a multi-disciplined team dedicated to delivering a high standard of operational services. This role is crucial in supporting the Council’s cleaner, greener agenda and ensuring that Doncaster thrives as a city. The successful candidate will work closely with key partners and provide expert advice to maintain high service standards that comply with relevant legislation. Day-to-day of the role: Provide strong leadership to operational teams, contributing significantly to the development and implementation of strategic visions, ensuring impactful service delivery within Doncaster’s neighbourhoods and communities. Manage the development and implementation of responsive service standards to maintain high-level service across the Borough. Efficiently manage staff and resources to meet service targets while balancing team relationships to enhance service delivery. Lead successful operational projects that improve service quality and ensure value for money. Oversee service planning and performance management for the Street Scene service, producing accurate reports and records for seamless service improvements. Prioritise service delivery needs to effectively use resources to meet corporate performance targets. Engage and communicate with external stakeholders, politicians, and partners to build successful partnerships and maintain positive relationships. Analyse complex issues and provide practical and creative solutions, keeping all stakeholders updated on changes. Manage the service budget effectively to ensure cost-efficient service delivery. Ensure all Street Scene activities comply with the Council’s Health and Safety policies and legislation. Participate actively in emergency situations, supporting the Emergency Planning team and participating in the Council’s standby arrangements, including winter maintenance and 24/7 standby cover. Required Skills & Qualifications: Level 5 qualification in Management. Proven experience in leading, motivating, and inspiring customer-facing, multi-discipline teams. Successful operational budget management experience. Strong understanding of local priorities and the legislative framework surrounding the Council’s operational services. In-depth knowledge of Street Scene related services, such as street cleansing and/or grounds maintenance. Familiarity with Financial Procedure Rules and Procurement Rules. Benefits: Access to a dedicated Reed consultant for ongoing support. Secure and easy-to-use online timesheet system. Self-service portal for managing holiday requests, payslips, and other employment documents. Inclusion in pension schemes, paid holiday schemes, and maternity benefits. To apply for the Street Scene Operations Manager position, please submit your CV by clicking Apply Now.

Highways Communications Officer Location: Manchester Job Type: Full-time Hourly rate: £30-£32 per hour Umbrella. Flexibility for strong candidate. Length of role: Initial 12 months. We are seeking a Highways Communications Officer to develop and deliver effective communication plans for our resurfacing programmes. This role involves close coordination with the Planned Maintenance team and requires a proactive approach to stakeholder engagement and content creation. Day-to-day of the role: Develop and implement communication plans for various highway resurfacing projects. Coordinate closely with the Planned Maintenance team, including the Team Leader, Engineers, Clerk of Works, Permit Officer, Contractors, and the Asset Team. Gather and update information on programmes, phasing and sequencing, material/product selection, and potential risks and delays. Engage with key stakeholders such as local councillors, MPs, TfGM Bus Team, emergency services, businesses, schools, and public transport operators. Provide advance briefings to stakeholders to prepare them for upcoming projects and respond to enquiries. Attend meetings and briefings with the highways delivery team to ensure consistent communication. Create clear, accessible content for the council website, social media posts, press releases, and resident communications such as letters and leaflets. Act as a communication link between the public and the highways team, responding to social media comments, messages, and phone enquiries. Required Skills & Qualifications: Experience in highways-related communications. Proven ability to manage public "drop-in" events and community engagement sessions. Full UK driving licence and access to own vehicle. Willingness to visit various sites and, where required, hand-deliver information leaflets. Ability to multitask, plan workload, and manage conflicting priorities in a high-pressure environment. Politically astute with excellent attention to detail. Highly organised, adaptable, and able to think on their feet. Skilled in stakeholder management and effective communication across various parties. Ability to escalate issues promptly and manage complex complaints effectively.

Are you an organised and proactive administrator who thrives in a fast-paced environment? Do you enjoy coordinating activities, managing multiple priorities and providing high-quality support to senior stakeholders? London Fire Brigade is seeking an Operations Support Officer to join its Learning and Professional Development Directorate, providing vital support to the Firefighter Development Operations Team. This is an excellent opportunity to play a key role in supporting the development of firefighters across one of the world's largest and most respected fire and rescue services. Pay: £20.72 per hour via PAYE or £26.84 per hour via Umbrella Duration: 3-month contract Location: Southwark – Hybrid work, 2 days in the office The Role As an Operations Support Officer, you will provide comprehensive administrative and operational support to the Firefighter Development Operations Team and wider leadership team. You will be responsible for ensuring the smooth day-to-day running of a busy function, supporting meetings, maintaining records, coordinating activities and delivering a high standard of customer service to internal and external stakeholders. This is a varied role that requires excellent organisation, strong attention to detail and the ability to work independently while managing competing priorities. Key Responsibilities Providing high-quality administrative support to managers and the wider team. Coordinating meetings, managing diaries and arranging venues, travel and accommodation where required. Preparing, collating and distributing reports, briefing papers and other documentation. Producing accurate documents, correspondence, reports, agendas and meeting minutes. Supporting hearings and formal meetings, including preparing documentation and recording notes. Maintaining records and tracking information using Microsoft 365 and other systems. Following up actions arising from meetings and undertaking research on behalf of senior managers. Building effective working relationships with internal stakeholders and external partners. Ensuring information is managed in line with GDPR and data protection requirements. If you have the required experience and skill set apply now for immediate consideration.

Reed Recruitment are currently working in partnership with an organisation essential support services across health and social care. They are currently seeking an experienced administrator who is able to support members of the public in supplying information on services and offering guidance on a wide range of matters. This is an ideal opportunity for an experienced administrator who is passionate about helping people, managing sensitive data/information, and supporting individuals to gain the right information in a timely manner. The Role As an Advocacy Support Officer, you’ll act as the first point of contact for individuals seeking guidance or raising concerns about healthcare or social care services. You will play a key role in supporting a team of Advocates by coordinating casework, managing communications, and ensuring every case is handled efficiently and professionally. Salary, Benefits and Hours of Work Hourly Rate £14.56 p/h Days: Monday, Tuesday, Thursday & Friday Hours of Work: 8.30am - 4.30pm or 9.00am - 5.00pm Auto enrolment pension scheme 20 Days Holiday + 8 Days Bank Holiday Duties and Responsibilities Acting as the initial contact for the public via phone, email, and face-to-face enquiries Providing clear information on processes and managing expectations Coordinating diaries, appointments, and caseloads support staff Preparing correspondence, reports, and case documentation Maintaining accurate and confidential records using internal systems Supporting meetings, including note-taking and follow-up actions Liaising with public sector providers, local authorities, and partner organisations Assisting with data analysis and producing reports on service activity About You Proven experience in an administrative, coordination, or support role Strong communication skills with the ability to handle sensitive conversations professionally Highly organised with excellent attention to detail Confident using IT systems and managing data Able to prioritise workload and work to deadlines Experience working with the public or within healthcare/public services is beneficial What’s on Offer Opportunity to work in a rewarding, purpose-driven role Be part of a supportive and collaborative team Ongoing training and professional development Meaningful work supporting individuals across health and social care Apply Now If you’re looking for a role where you can make a real difference while developing your administrative and coordination skills, we’d love to hear from you.

Reed Recruitment are currently working in partnership with an organisation essential support services across health and social care. They are currently seeking an experienced administrator who is able to support members of the public in supplying information on services and offering guidance on a wide range of matters. This is an ideal opportunity for an experienced administrator who is passionate about helping people, managing sensitive data/information, and supporting individuals to gain the right information in a timely manner. The Role As an Advocacy Support Officer, you’ll act as the first point of contact for individuals seeking guidance or raising concerns about healthcare or social care services. You will play a key role in supporting a team of Advocates by coordinating casework, managing communications, and ensuring every case is handled efficiently and professionally. Salary, Benefits and Hours of Work Hourly Rate £14.56 p/h Days: Monday, Tuesday, Thursday & Friday Hours of Work: 8.30am - 4.30pm or 9.00am - 5.00pm Auto enrolment pension scheme 20 Days Holiday + 8 Days Bank Holiday Duties and Responsibilities Acting as the initial contact for the public via phone, email, and face-to-face enquiries Providing clear information on processes and managing expectations Coordinating diaries, appointments, and caseloads support staff Preparing correspondence, reports, and case documentation Maintaining accurate and confidential records using internal systems Supporting meetings, including note-taking and follow-up actions Liaising with public sector providers, local authorities, and partner organisations Assisting with data analysis and producing reports on service activity About You Proven experience in an administrative, coordination, or support role Strong communication skills with the ability to handle sensitive conversations professionally Highly organised with excellent attention to detail Confident using IT systems and managing data Able to prioritise workload and work to deadlines Experience working with the public or within healthcare/public services is beneficial What’s on Offer Opportunity to work in a rewarding, purpose-driven role Be part of a supportive and collaborative team Ongoing training and professional development Meaningful work supporting individuals across health and social care Apply Now If you’re looking for a role where you can make a real difference while developing your administrative and coordination skills, we’d love to hear from you.

Senior Business Support Officer Annual Salary: £13.69 per hour Location: Sheffield, S9 Job Type: Full-time, Temporary We are seeking a Senior Business Support Officer to join our team, providing essential support across various business processes and information systems. This role is crucial for maintaining efficient operations and delivering high-quality service within our organisation. Day-to-day of the role: Information Systems Maintain and assist with the development of information systems and related procedures. Input, maintain, locate, and retrieve data using both computerised and manual systems. Handle communications via email, manage incoming and outgoing mail, and ensure the production of quality documents using a range of IT applications. Support to Meetings and Events Arrange and manage logistics for meetings and events, including diary management. Support and take accurate records during complex meetings. Produce, verify, and dispatch information within agreed deadlines. Purchase Goods and Services Order, store, and distribute goods and services following established procedures. Process claims for payment and handle orders/invoices through to payment using established IT systems. Manage petty cash and bank income, maintain financial recording systems, and book facilities for meetings and travel. Customer Service and Communications Provide a positive impression of the organisation to customers. Deliver effective and efficient service to telephone enquirers and personal callers. Manage manual and electronic messages and mail according to corporate guidelines. Service Delivery Contribute to the effectiveness of the service area by planning and organising workloads. Identify and address training and development needs in line with service targets. Enhance working relationships with team members, staff, external organisations, and the public. Adhere to all current council policies and procedures. Required Skills & Qualifications Experience in administrative roles, preferably within a similar setting. Proficiency in using IT systems for data management and financial processes. Strong organisational skills and ability to manage multiple tasks simultaneously. Excellent communication skills and ability to work with diverse groups. Commitment to continuous improvement and professional development. Benefits Competitive hourly rate. Opportunity to work in a dynamic and supportive environment. Exposure to diverse administrative functions and service delivery. To apply for this Senior Business Support Officer position, please submit your CV by clicking Apply Now.

Business Support Officer Hourly Rate: £13.45 Location: Sheffield, S9 Job Type: Full-time, Temporary We are seeking an enthusiastic Business Support Officer to join our team. This role involves providing efficient and effective support to both internal and external customers, ensuring smooth operations across various departments within our Licensing Hub. This includes Building Control, Development Control, Parking Services, Environmental Services, Planning Records & Enquiries, and Service Support. Day-to-day of the role: Support and contribute to Information Systems and office administration. Assist in meetings and events, including note-taking and recording action points. Handle purchasing of goods and services. Manage a busy telephone line, addressing basic queries and taking messages. Handle incoming and outgoing post and manage printing needs. Engage in document management and provide information or signposting as needed. Contribute to the overall effectiveness of the service area. Participate in a culture of continuous improvement across the service. Provide business support to other teams within the Hub as required. Required Skills & Qualifications: Working knowledge of Microsoft Office software packages and experience in learning new IT systems. Proven experience working in a busy office environment. Strong ability to work effectively as part of a team. Excellent communication skills, both verbal and written, with the ability to engage with a variety of stakeholders. Demonstrated ability to maintain confidentiality and tact. Capable of working under pressure and meeting deadlines. Flexibility to work at various locations away from the normal base. Demonstrated commitment, enthusiasm, and adaptability. Benefits: Competitive hourly rate. Opportunity to work within a dynamic team across multiple service areas. Exposure to a variety of tasks and responsibilities, enhancing professional growth. To apply for this Business Support Officer position, please submit your CV by clicking Apply Now.

Programme Officer (Temp) A well-established organisation based in Belfast, are currently seeking an experienced Programme Officer to join their team. This is a Full-Time, Temporary Position – initially for 6-9 months (with an immediate start) – must attend the office at least 3 days per week. Working hours: Monday to Friday (37 hours per week). With a salary of £37,694 - £38,990 per annum (dependent on experience). Job Purpose: You will be responsible for assisting with the mobilisation, implementation, and monitoring of a portfolio of projects under the Programmes for which the business is responsible. This will include supporting the development of project applications, providing advice and guidance where appropriate. Assess applications and provide funding recommendations to the Committees. Essential Criteria: A minimum of 5 GCSEs grades A-C (including English Language and Maths) or equivalent OR a minimum of Leaving Certificate (Standard/Ordinary level) – 5 grades A-C (including English Language and Maths) or equivalent. Experience of contributing to the operational planning process within the public, private, voluntary or community sectors. Demonstrable experience in working with, understanding and interpreting financial data. Experience in review of non-financial information (reports etc) and follow-up action as required. Main Duties and Responsibilities: Critically assess applications using both financial and non-financial information, collating findings and key risk into comprehensive reports, and present well-reasoned recommendations to Steering Committee for decision making. Develop and maintain productive relationships with key stakeholders in assessment process. Follow robust and effective procedures and systems for the timely delivery of the assessments. Provide necessary input into the moderation, finalisation and supporting information needed for Steering Committee. Implement effective project administration and financial control systems. Write assessment of project applications and manage economic appraisal process (if required). Draft progress reports as required. Assist the Managers, Senior Managers or Director in preparing updates on assessment activity for Accountable Departments as required. Ensuring audit compliance in line with required standards. Delivering policy requirements for the behalf of the organisation such as GDPR. Quality assurance of outputs, including peer review of scored assessment reports to ensure consistency of approach. Develop and maintain productive working relationships with other units within the business. Manage a portfolio of projects funded by the programmes, monitoring progress in implementation. Assist in the provision of a secretariat function to the steering committees. Assess applications for Steering Committee, providing expert review and ensuring clear written recommendations are presented for consideration. Assist in the development of programme procedures. Update programme procedures and guidance for project promoters as necessary. Ensure robust monitoring of project implementation including progress and verification of project outputs. Attend meetings, events and seminars to represent the business as requested. Develop a network of contacts within key stakeholders. Assist in implementation functions of current programmes.

Information Governance Officer (Interim) 📍 Norwich (Hybrid) ⏳ Initial 8-week contract with potential extension We are currently seeking an experienced Information Governance Officer to provide immediate support on an interim basis, initially for 8 weeks, with the potential to extend. This is an excellent opportunity to join a well-established public sector environment, supporting a busy Information Governance function across a wide range of data protection, compliance, and statutory request activities. The Role You will play a key role in supporting the organisation’s compliance with data protection and information governance legislation, ensuring effective handling of statutory requests and data-related activities. Key responsibilities will include: Managing and responding to Freedom of Information (FOI) and Environmental Information Regulations (EIR) requests Handling Data Subject Access Requests (DSARs) and other GDPR-related individual rights requests Investigating and managing data breaches and information security incidents Supporting the organisation in maintaining compliance with: UK GDPR Data Protection Act 2018 Freedom of Information Act 2000 Environmental Information Regulations 2004 Providing guidance to internal stakeholders on data protection and privacy matters Supporting Data Protection Impact Assessments (DPIAs) and risk mitigation activities Assisting with records management, information audits, and data governance processes Working collaboratively across teams to promote best practice in information governance Key Requirements To be successful in this role, you will have: Proven experience in processing FOI, EIR and DSAR requests Hands-on experience managing data incidents and breaches Strong working knowledge of: UK GDPR Data Protection Act 2018 Freedom of Information Act 2000 Environmental Information Regulations 2004 Awareness of the role and guidance of the Information Commissioner’s Office (ICO) Excellent communication skills, with the ability to explain complex regulations clearly Strong organisational skills and the ability to manage competing priorities Experience working within a public sector or similarly regulated environment (desirable) Additional Information Hybrid working available Fast-paced, collaborative team environment Immediate start preferred Interested? For more information or to discuss this opportunity in confidence, please get in touch directly with Sophie Clarke at Reed (Norwich)