Energy Support Officer - Local Authority

Job Title: Energy Support Officer
Service: Housing and Communities – Community Partnerships
Location: Reading, Hybrid working

Are you passionate about helping people reduce their energy bills, improve their living conditions, and access the support they need? A Local Authority in Berkshire is looking for a motivated and customer-focused Energy Advisor to join their Housing and Energy Support Team.

This is an exciting opportunity to work directly with residents, helping households stay warm, reduce energy costs, improve energy efficiency, and tackle issues relating to damp and mould in council-owned homes.

About the Role

As an Energy Support Officer, you will provide practical advice, guidance, and support to residents experiencing fuel poverty or difficulties managing their household energy costs. You will undertake home visits, carry out energy assessments, assist with accessing energy-saving measures, and help households improve their overall wellbeing.

You will also support tenants living in the Council housing by providing advice on damp and mould prevention and working closely with internal teams to ensure more complex issues are resolved.

Key Responsibilities

• Carry out home energy efficiency assessments and identify opportunities for energy-saving improvements.
• Provide advice and guidance on reducing energy consumption and household bills.
• Support residents in accessing grants, schemes, and other sources of assistance.
• Liaise with energy suppliers on behalf of residents when appropriate.
• Undertake visits and follow-up appointments with residents across the borough.
• Maintain accurate case records, reports, and performance information.
• Assess damp and mould issues and provide practical advice to tenants.
• Work collaboratively with housing teams and external partner agencies.
• Promote energy support services through community events, publicity campaigns, and outreach activities.
• Ensure customer enquiries are handled professionally and within agreed timescales.
• Contribute to service performance targets and continuous improvement initiatives.

What We're Looking For

Essential Qualifications

• 5 GCSEs (or equivalent), including English and Mathematics.

Essential Experience and Skills

• Experience of providing advice and support to members of the public.
• Experience of managing multiple cases or workloads simultaneously.
• Experience of maintaining accurate records and producing reports.
• Strong communication and interpersonal skills.
• Ability to explain complex information clearly to a range of audiences.
• Experience of working independently and using initiative.
• Experience of working with partner agencies and stakeholders.
• Excellent organisational and administrative skills.
• Good IT skills and experience using databases and case management systems.

Have Expertise and Experience??

APPLY NOW!!

Alternatively contact Muzna Naqvi at Reed Reading Office