Customer Service Assistant - Heaton Park

Customer Service Assistant

Location - Manchester City Council, The Farm Centre, Heaton Park, Manchester, M25 2SW

Pay Rate -  £13.45 per hour (PAYE)

Working Hours - Full Time  - (Including weekends on a rota basis)

Temporary Position for the next (2 - 3 Months) 

Manchester City Council is seeking a friendly, professional, and customer-focused Customer Service Assistant to join the team at The Farm Centre, Heaton Park on a full-time temporary basis for the next 2 - 3 months.

This is an excellent opportunity for someone with strong customer service skills who enjoys working with people and providing a high-quality service. You will play a key role in ensuring visitors receive a welcoming and positive experience while supporting the day-to-day operations of the Farm Centre.

Day to day of the role:

As a Customer Service Assistant, you will contribute to the delivery of excellent customer service, helping the team achieve service and organisational objectives. You will work proactively to resolve customer enquiries at the first point of contact, using initiative, problem-solving skills, and taking ownership of customer issues through to resolution.

• Provide a high standard of customer service to visitors, colleagues, and external stakeholders.
• Deal efficiently and courteously with enquiries and correspondence, both verbally and in writing.
• Resolve customer issues professionally, using tact, diplomacy, and problem-solving skills.
• Update and maintain information on management information systems accurately and efficiently.
• Retrieve, collate, and produce reports in line with agreed procedures.
• Support the delivery of projects and value-added activities across the service.
• Procure, monitor, and maintain stock and equipment, ensuring procedures and budgets are adhered to.
• Process customer payments accurately in line with Manchester City Council's financial regulations.
• Support site security where required, including operating security systems, locking premises, setting alarms, and the safekeeping of keys.

Required Skills & Qualifications

• Previous customer service experience
• Excellent communication and interpersonal skills
• Strong administration and IT skills
• Ability to deal with a variety of customer enquiries professionally and confidently
• Good organisational skills and attention to detail
• Ability to work independently and as part of a team
• Valid Standard DBS Certificate registered on the Update Service
• Flexible and reliable approach to work

Benefits:

To apply for the Customer Service Assistant position, please send your cv to simon.butler@reed.com