Client Services Executive

 

Norwich | Hybrid Working Available £27,000 Basic + Uncapped Commission (OTE £32,000-£35,000)

Are you a customer-focused professional with experience in telesales, appointments, account management or client services? Do you enjoy building relationships, delivering exceptional customer experiences and working towards targets?

Our client, a well-established and highly respected property and surveying business, is looking for a Client Services Executive to join their thriving Client Services Hub in Norwich.

This is an excellent opportunity to join a supportive and professional team where your efforts are recognised and rewarded through an attractive commission structure and genuine career development opportunities.

The Role

As a Client Services Executive, you will act as the first point of contact for a variety of customers and professional clients, helping to arrange property survey and valuation appointments across the UK.

Working closely with Chartered Surveyors and key stakeholders, you will manage diaries, coordinate appointments, provide quotations, resolve enquiries and ensure clients receive an outstanding level of service throughout their journey.

This role offers a combination of customer service, sales, administration and relationship management, making it ideal for someone who enjoys a varied and fast-paced environment.

Key Responsibilities

• Manage inbound and outbound calls with members of the public and professional clients.
• Schedule survey and valuation appointments for Surveyors across the UK.
• Coordinate Surveyor diaries to maximise efficiency and minimise travel time.
• Provide quotations and information on valuation and survey services.
• Maintain accurate records using CRM and business management systems.
• Build and maintain positive relationships with clients, lenders, housing associations and local authorities.
• Identify opportunities to generate additional business and referrals.
• Work towards agreed booking, sales and call performance targets.
• Deliver a consistently high standard of customer service.

We're looking for someone who is confident, organised and motivated by delivering great customer outcomes.

You will ideally have:

• Previous experience in telesales, customer service, appointment booking or a target-driven environment.
• Strong communication and relationship-building skills.
• Excellent organisational and multitasking abilities.
• A professional and positive telephone manner.
• Good attention to detail and problem-solving skills.
• Experience using CRM systems, ideally Salesforce, would be advantageous.
• An understanding of surveying, valuations, financial services or property would be beneficial, though full training will be provided.

What's on Offer?

• £27,000 basic salary
• Uncapped commission structure
• Realistic OTE of £32,000-£35,000
• Monthly commission payments
• Hybrid working options
• 25 days annual leave
• Birthday day off
• 4 wellbeing days per year
• Pension scheme with employer contributions
• Access to medical and mental health support services
• Professional subscriptions funded by the business
• Ongoing learning and development opportunities
• Employee recognition and rewards programme
• Annual salary reviews

Location: Norwich with hybrid working available

Working Hours:

• Monday to Thursday: 9:00am - 5:30pm
• Friday: 9:00am - 5:00pm

Interested? 

Please call Michelle Topley on 07786942706 or email your CV to michelle.topley@reed.com. Alternatively apply online.