Client Advisor

Looking for a role where your communication skills can make a real difference? Join a fast-growing business that supports people and their families through later life.

About the Company 

Our client is a rapidly growing business with an ambitious goal of becoming the UK's leading provider of later-life support services. They specialise in guiding individuals through the allowance claims process, delivering expert support from initial enquiry through to successful claim completion. As the business continues to grow, they're looking for talented individuals who want to grow with them. 

About the Role 

As a Client Advisor, you'll be the first point of contact for customers, helping them understand their options while delivering a positive and supportive experience.

This is a high-activity, phone-based role where you'll be speaking with customers throughout the day, building rapport and guiding them through the early stages of their claim journey.

This is not a desk job with the occasional call. Successful candidates must enjoy spending the majority of their day on the phone, making and receiving calls, nurturing leads and supporting existing customers. You can expect to make 70-80+ calls per day (including voicemails), speaking to warm enquiries from customers who have already expressed an interest online.

Benefits

• Salary £27,500 per annum
• Unlimited overtime available at time and a half on Saturdays
• Exciting individual bonus scheme
• Monday (9-6) Tuesday-Friday (9-5)
• Personal development and sales training
• Ongoing training and coaching
• Private medical cover planned within the next 6 months
• Clear progression opportunities within a growing business
• 20 days holiday plus bank holidays
• Christmas parties, team incentives, food Fridays and performance rewards

Key Responsibilities

• Manage and qualify warm inbound enquiries.
• Build trust and rapport with older customers.
• Explain the Attendance Allowance process and service offering.
• Follow up with existing leads and nurture potential customers.
• Support customers throughout the claims process.
• Handle customer payments and ongoing communication.
• Maintain accurate records and consistent customer contact

Essential Skills & Experience

• Confident and professional telephone manner.
• Strong communication and English language skills.
• Genuine empathy, patience and an interest in helping people.
• Ability to adapt your communication style to different individuals.
• Strong work ethic and reliable attendance.
• Someone who enjoys a structured, target-driven environment.
• Positive, resilient and self-motivated approach

Desirable Skills & Experience

• Experience within a customer service, sales or advisory environment
• Experience using CRM systems
• Ability to handle sensitive conversations with empathy and professionalism
• Experience working in a fast-paced, target-driven environment

 

Tell us about your experience in a telephone-based customer service, sales or advisory role.

How do you build rapport and trust with customers over the phone?