Service Operations Manager

After Sales and Service Operations Manager

Stevenage | Full-Time - Salary | £30k+ (negotiable depending on experience)

Are you looking for a role where you can take ownership, coordinate a busy service operation, and play a key role within a successful, established, market-leading family-run business?

We are seeking an After Sales and Service Operations Manager to oversee all after-sales activities, manage customer service processes, and coordinate a small team of field-based engineers carrying out repairs, maintenance, and installations.

This is a varied, office-based role where you'll be the central point between customers, engineers, suppliers, and the wider business, ensuring service delivery runs smoothly from enquiry through to completion.

We'd Love to Hear From You If...

You have experience in service coordination, scheduling, office management, customer service, operations, or after-sales support and are looking for a role with greater responsibility. You may already be a Service Manager or Coordinator, or ready to step up into a broader operational position.  You may also be a competent candidate with good business acumen, looking for a career in operations.

You'll have:

• Strong organisational and communication skills.
• Commercial awareness and good business acumen.
• A passion for delivering excellent customer service.
• Experience scheduling, coordinating workloads, or service activities.
• A flexible, professional and proactive approach and the ability to take ownership.

What's on Offer?

• Genuine responsibility and autonomy.
• A key role within a growing family-run business.
• A friendly, supportive, and close-knit team.
• Modern offices and a great working environment.
• Exposure to a specialist, bespoke manufacturing and engineering industry.
• Excellent opportunities for progression and career development.
• Competitive salary and benefits.

If you're looking for a role where you can make a real impact, develop your career, and become an integral part of a growing business, we'd love to hear from you.