Sales Administrator

About the Role We are looking for a proactive and customer-focused Customer Service Complaints Administrator & Call Handler to join our team. This role is for about 6 months however could be extended for the right candidate. This is a hybrid role offering flexibility. This role is key in ensuring that all customer enquiries and complaints are handled efficiently, professionally, and in line with company policies and regulatory requirements. You will act as the first point of contact for customers, mainly managing supporting the administration of complaint cases from initial contact through to resolution but with some telephone calls. Key Responsibilities Log, investigate, and manage customer complaints in accordance with company procedures Maintain accurate records of all communications and case updates Liaise with internal departments to resolve customer issues effectively Ensure complaints are acknowledged and responded to within agreed timescales Provide clear and concise written and verbal responses to customers Escalate complex or high-risk complaints where necessary Monitor complaint trends and support continuous improvement initiatives Deliver excellent customer service at all times Handle inbound customer calls in a professional and empathetic manner Skills & Experience Required Previous experience in a customer service, complaints handling, or housing environment Strong communication skills (both written and verbal) Ability to remain calm, patient, and professional in challenging situations Excellent attention to detail and organisational skills Confident working with systems and maintaining accurate records Problem-solving mindset with a customer-first approach Ability to work independently and as part of a team Desirable (but not essential) Experience within a regulated environment (e.g., financial services, housing, utilities, or healthcare) Knowledge of complaint handling frameworks or compliance standards Familiarity with CRM systems What We Offer Competitive salary and benefits package Ongoing training and development opportunities Supportive and collaborative working environment Opportunities for career progression For more information about the client or the role please do call the Norwich office of Reed and ask for Andrea Makings or Maxine Ettridge Please also request Andrea or Maxine on Linkedin

About the Role We are looking for a proactive and customer-focused Customer Service Complaints Administrator & Call Handler to join our team. This role is for about 6 months however could be extended for the right candidate. This is a hybrid role offering flexibility. This role is key in ensuring that all customer enquiries and complaints are handled efficiently, professionally, and in line with company policies and regulatory requirements. You will act as the first point of contact for customers, mainly managing supporting the administration of complaint cases from initial contact through to resolution but with some telephone calls. Key Responsibilities Log, investigate, and manage customer complaints in accordance with company procedures Maintain accurate records of all communications and case updates Liaise with internal departments to resolve customer issues effectively Ensure complaints are acknowledged and responded to within agreed timescales Provide clear and concise written and verbal responses to customers Escalate complex or high-risk complaints where necessary Monitor complaint trends and support continuous improvement initiatives Deliver excellent customer service at all times Handle inbound customer calls in a professional and empathetic manner Skills & Experience Required Previous experience in a customer service, complaints handling, or housing environment Strong communication skills (both written and verbal) Ability to remain calm, patient, and professional in challenging situations Excellent attention to detail and organisational skills Confident working with systems and maintaining accurate records Problem-solving mindset with a customer-first approach Ability to work independently and as part of a team Desirable (but not essential) Experience within a regulated environment (e.g., financial services, housing, utilities, or healthcare) Knowledge of complaint handling frameworks or compliance standards Familiarity with CRM systems What We Offer Competitive salary and benefits package Ongoing training and development opportunities Supportive and collaborative working environment Opportunities for career progression For more information about the client or the role please do call the Norwich office of Reed and ask for Andrea Makings or Maxine Ettridge Please also request Andrea or Maxine on Linkedin

About the Role We are looking for a proactive and customer-focused Customer Service Complaints Administrator & Call Handler to join our team. This role is for about 6 months however could be extended for the right candidate. This is a hybrid role offering flexibility. This role is key in ensuring that all customer enquiries and complaints are handled efficiently, professionally, and in line with company policies and regulatory requirements. You will act as the first point of contact for customers, mainly managing supporting the administration of complaint cases from initial contact through to resolution but with some telephone calls. Key Responsibilities Log, investigate, and manage customer complaints in accordance with company procedures Maintain accurate records of all communications and case updates Liaise with internal departments to resolve customer issues effectively Ensure complaints are acknowledged and responded to within agreed timescales Provide clear and concise written and verbal responses to customers Escalate complex or high-risk complaints where necessary Monitor complaint trends and support continuous improvement initiatives Deliver excellent customer service at all times Handle inbound customer calls in a professional and empathetic manner Skills & Experience Required Previous experience in a customer service, complaints handling, or housing environment Strong communication skills (both written and verbal) Ability to remain calm, patient, and professional in challenging situations Excellent attention to detail and organisational skills Confident working with systems and maintaining accurate records Problem-solving mindset with a customer-first approach Ability to work independently and as part of a team Desirable (but not essential) Experience within a regulated environment (e.g., financial services, housing, utilities, or healthcare) Knowledge of complaint handling frameworks or compliance standards Familiarity with CRM systems What We Offer Competitive salary and benefits package Ongoing training and development opportunities Supportive and collaborative working environment Opportunities for career progression For more information about the client or the role please do call the Norwich office of Reed and ask for Andrea Makings or Maxine Ettridge Please also request Andrea or Maxine on Linkedin

Part-Time Administrator (20 Hours per Week) Location: Hungerford / Office Based, due to the location you will need to be a driver Hours: 20 hours per week, working 4 hours each day Monday to Friday Contract: You must be available to start work immediately and commit to the next 3 months. There may be an opportunity for the right candidate to convert on to a permanent contract after this. Salary: £14.00 - £15.00 per hour Role Overview We are looking for a highly organised and reliable Part-Time Administrator to support the day-to-day running of the business. This is a varied role suited to someone who thrives in a fast-paced environment and has strong attention to detail. Some of the Key Responsibilities include: Provide general administrative support to the office manager and business Manage emails, correspondence and incoming calls Maintain accurate records, databases and filing systems Assist with scheduling meetings and appointments Prepare documents, reports and spreadsheets as required Support the team with ad hoc administrative tasks Skills & Experience Previous experience in an administrative role Excellent organisational and time management skills Strong attention to detail and accuracy Confident using Microsoft Office (Word, Excel, Outlook) Good communication skills, both written and verbal Personal Attributes: Proactive and able to work independently Reliable and trustworthy Positive, can-do attitude Flexible and willing to support different areas of the business This role would suit a candidate that is looking to work part time hours, 5 days a week and wants to work in a small business with a fast-paced office environment. If you are available and interested, please apply online and I will screen your cv and contact you with more information if successful.

If you're an organised, proactive professional who thrives in a fast-paced environment and loves making a meaningful difference, this is a role where you'll shine. We are part of a partnership of two exceptional Special Schools supporting children and young people aged 3–19 with severe or profound and multiple learning difficulties. We are looking for an outstanding Personal Assistant to the Executive Headteacher - someone who can bring calm, clarity, and confidence to a role at the heart of our leadership. What You’ll Be Doing As the Executive Headteacher’s right hand, you’ll be the first point of contact for enquiries, visitors, and communications. Your work will be varied, purposeful, and central to the smooth running of our operations. Executive support: Manage correspondence, draft responses, prioritise urgent matters, and maintain confidentiality at all times. Meeting coordination: Prepare agendas, reports, and presentations; take accurate minutes; distribute documentation. Communications leadership: Oversee websites, lead on social media, produce newsletters, promotional materials, and school videos. Administrative leadership: Line manage and support the development of the administration team. Safeguarding support: Produce safeguarding materials and support safeguarding processes. Project & innovation support: Assist with development initiatives, school promotions, engagement strategies, fundraising platforms, and the school lottery. Community liaison: Act as the link between both PTFAs and the schools. Information governance: Handle FOI requests with accuracy and professionalism. This role is primarily based in Exeter, with travel to other sites as needed across the week. Who We’re Looking For A flexible, polished professional who can juggle multiple priorities while maintaining warmth, discretion, and exceptional attention to detail. Someone who enjoys being at the centre of communication and organisation - and who wants their work to genuinely matter. What We Offer You will be part of a supportive, professional team. Receive comprehensive training and professional development. Have access to excellent benefits including the Local Government Pension Scheme, Employee Assistance Programme, staff discounts, 'cycle to work' scheme, and childcare vouchers. Free parking on site with an early arrival. Be eligible for a Blue Light Card. An opportunity to make a real difference in the lives of children and young people with complex learning needs. This is a permanent role, 37 hours per week, term time (40 weeks). The salary is £26,837.20 pa.

If you're an organised, proactive professional who thrives in a fast-paced environment and loves making a meaningful difference, this is a role where you'll shine. We are part of a partnership of two exceptional Special Schools supporting children and young people aged 3–19 with severe or profound and multiple learning difficulties. We are looking for an outstanding Personal Assistant to the Executive Headteacher - someone who can bring calm, clarity, and confidence to a role at the heart of our leadership. What You’ll Be Doing As the Executive Headteacher’s right hand, you’ll be the first point of contact for enquiries, visitors, and communications. Your work will be varied, purposeful, and central to the smooth running of our operations. Executive support: Manage correspondence, draft responses, prioritise urgent matters, and maintain confidentiality at all times. Meeting coordination: Prepare agendas, reports, and presentations; take accurate minutes; distribute documentation. Communications leadership: Oversee websites, lead on social media, produce newsletters, promotional materials, and school videos. Administrative leadership: Line manage and support the development of the administration team. Safeguarding support: Produce safeguarding materials and support safeguarding processes. Project & innovation support: Assist with development initiatives, school promotions, engagement strategies, fundraising platforms, and the school lottery. Community liaison: Act as the link between both PTFAs and the schools. Information governance: Handle FOI requests with accuracy and professionalism. This role is primarily based in Exeter, with travel to other sites as needed across the week. Who We’re Looking For A flexible, polished professional who can juggle multiple priorities while maintaining warmth, discretion, and exceptional attention to detail. Someone who enjoys being at the centre of communication and organisation - and who wants their work to genuinely matter. What We Offer You will be part of a supportive, professional team. Receive comprehensive training and professional development. Have access to excellent benefits including the Local Government Pension Scheme, Employee Assistance Programme, staff discounts, 'cycle to work' scheme, and childcare vouchers. Free parking on site with an early arrival. Be eligible for a Blue Light Card. An opportunity to make a real difference in the lives of children and young people with complex learning needs. This is a permanent role, 37 hours per week, term time (40 weeks). The salary is £26,837.20 pa.

Full job description Part-Time Sales Administrator Staplehurst, Kent (Office-Based) 3 days per week (24 hours) Reed Business Support are recruiting for a Part-Time Sales Administrator on behalf of our valued client. This Part-Time Sales Administrator opportunity is ideal for an individual who is confident, proactive, and able to thrive in a busy, fast-paced environment. As the appointed Part-Time Sales Administrator, you will play a key role in supporting the wider commercial team and contributing to the smooth running of daily operations. About the Role: Managing customer enquiries via phone and email in a timely and professional manner Processing customer orders accurately and efficiently Maintaining CRM records and ensuring all information is up to date Coordinating deliveries and liaising with internal and external stakeholders Supporting sales and customer service operations across the wider team Providing general administrative support to the commercial function About You: Experience within sales administration, customer service or commercial administration Excellent communication and interpersonal skills Highly organised with strong attention to detail Confident using Microsoft 365 and CRM/database systems Proactive, team-focused, and able to manage multiple priorities Comfortable working collaboratively within a job share arrangement Benefits: Competitive salary (pro rata) Part-time working – 3 days per week for excellent work-life balance Friendly and supportive office environment Free on-site parking (typical for the Marden area) Opportunity to develop within a busy and growing business Immediate start available due to urgent requirement If you are interested in this Part-Time Sales Administrator role, please apply today. Reed Business Support look forward to assisting you with the next step in your career.

We are seeking a dedicated HR Assistant to work closely with the HR Manager, providing comprehensive support across HR and payroll functions. This role is ideal for someone who excels in administrative tasks and has a keen interest in human resources management. Day-to-Day of the Role: Perform daily administrative tasks to support HR and payroll functions. Maintain accurate employee records and organize documentation efficiently. Oversee and monitor attendance records for salaried employees, addressing any discrepancies. Manage timesheets for hourly employees, ensuring accuracy and timely filing. Enter new starters and leavers into the system promptly and coordinate with payroll for any necessary updates. Assist in the recruitment and onboarding process, including providing inductions to new hires and collecting necessary documentation. Maintain up-to-date employee records, including performance reviews, probation periods, and HR documentation. Prepare and issue employment contracts, track contract end dates and renewals. Manage annual leave data and assist with updates to job descriptions as required. Conduct routine audits, such as locker and safety shoe audits, and maintain relevant trackers. Manage office supplies and ensure stock levels are maintained. Required Skills & Qualifications: Strong communication and interpersonal skills. Proficiency in Microsoft Outlook, Excel, Word, and PowerPoint. Experience with HR systems (HRIS) and databases. Previous experience in an HR role, preferably in a similar industry. Familiarity with timesheets and payroll processes. A keen eye for accuracy in record-keeping and reporting. Well-organized with strong time management skills. Understanding of confidentiality and data protection principles. Basic knowledge of UK employment law. Ability to work independently and as part of a team. Ability to handle sensitive situations with professionalism and discretion. Problem-solving abilities and ability to prioritise tasks in a fast-paced environment. Hours: Mon-Fri 8am to 4.30pm (5 days on site) Location: Park Royal (must be able to commute) Duration: Temporary 3-12 months

Call Centre Administrator Location: Wallington Salary: Up to £32,000 per annum Job Type: Full-time, Permanent Working Hours: Shift-based rota (including weekends) About the Company My client is a growing and fast-paced organisation committed to delivering excellent customer service and operational efficiency. We are currently looking for a proactive and organised Call Centre Administrator to support our busy contact centre team in Wallington. Role Overview As a Call Centre Administrator, you will play a key role in ensuring the smooth day-to-day running of the call centre. You will provide administrative support, assist with coordination of schedules, and help maintain high standards of customer service. Key Responsibilities Provide administrative support to the call centre team and management Manage and update internal systems, databases, and customer records Assist with scheduling and rota management for shift patterns Monitor call logs and generate performance reports Handle inbound queries and support customer service activities when required Ensure all documentation is accurate, up to date, and compliant Support onboarding and training administration for new starters Liaise with internal departments to ensure seamless communication Requirements Previous experience in an administrative or call centre support role Strong organisational and multitasking skills Excellent communication skills, both written and verbal Proficient in Microsoft Office and CRM systems Ability to work in a fast-paced environment and meet deadlines Strong attention to detail and problem-solving skills Working Hours Shift-based position Must be flexible and able to work weekends as part of a rota What We Offer Competitive salary up to £32,000 Supportive and collaborative working environment Opportunity to grow within a developing company Ongoing training and development

Call Centre Administrator Location: Wallington Salary: Up to £32,000 per annum Job Type: Full-time, Permanent Working Hours: Shift-based rota (including weekends) About the Company Alingz is a growing and fast-paced organisation committed to delivering excellent customer service and operational efficiency. We are currently looking for a proactive and organised Call Centre Administrator to support our busy contact centre team in Wallington. Role Overview As a Call Centre Administrator, you will play a key role in ensuring the smooth day-to-day running of the call centre. You will provide administrative support, assist with coordination of schedules, and help maintain high standards of customer service. Key Responsibilities Provide administrative support to the call centre team and management Manage and update internal systems, databases, and customer records Assist with scheduling and rota management for shift patterns Monitor call logs and generate performance reports Handle inbound queries and support customer service activities when required Ensure all documentation is accurate, up to date, and compliant Support onboarding and training administration for new starters Liaise with internal departments to ensure seamless communication Requirements Previous experience in an administrative or call centre support role Strong organisational and multitasking skills Excellent communication skills, both written and verbal Proficient in Microsoft Office and CRM systems Ability to work in a fast-paced environment and meet deadlines Strong attention to detail and problem-solving skills Working Hours Shift-based position Must be flexible and able to work weekends as part of a rota What We Offer Competitive salary up to £32,000 Supportive and collaborative working environment Opportunity to grow within a developing company Ongoing training and development