We are seeking a dedicated Branch Operations Administrator to provide essential administrative and operational support, ensuring the smooth day-to-day running of our branch in East Kilbride. This role is pivotal in maintaining accurate records, ensuring compliance with company policies, and delivering excellent customer service.
Day-to-day of the role:
Operational & Administrative Support:
Assist the Branch Manager in coordinating daily operations and maintaining compliance with company standards.
Support stock management processes including ordering, receiving, stock reconciliation, and returns.
Maintain branch supplies including cleaning materials, refreshments, and stationery.
Update and maintain operational records, logs, and filing systems (digital and physical).
Assist with the preparation of reports and KPI tracking.
Ensure accurate and timely completion of banking, petty cash, and payment processing tasks.
Planning & Scheduling:
Support scheduling of fitters and ensure job details are accurate and up to date in the system.
Communicate effectively with fitters and customers regarding appointments, changes, and confirmations.
Provide availability updates to central booking teams to optimise scheduling efficiency.
Customer Experience:
Handle inbound customer enquiries promptly and professionally.
Support aftercare processes including service follow-ups, complaint logging, and issue resolution.
Contribute to maintaining excellent customer satisfaction scores.
Facilities, Health & Safety:
Assist in monitoring health and safety compliance including record-keeping, training logs, and audit preparation.
Help coordinate maintenance tasks such as cleaning, waste disposal, pest control, and minor repairs.
Support the Branch Manager in ensuring all areas of the branch are clean, safe, and compliant.
Compliance & Process Improvement:
Maintain confidentiality and adhere to GDPR and data protection policies.
Ensure all documentation and processes meet company compliance standards.
Suggest opportunities for efficiency improvements in administrative processes.
Required Skills & Qualifications:
Highly organised with excellent attention to detail.
Strong written and verbal communication skills.
Proactive and reliable with the ability to prioritise and multitask.
Customer-focused with a professional and helpful attitude.
Competent in Microsoft Office and CRM systems.
Comfortable working in a fast-paced, team-based environment.
Desirable: Experience in retail, home improvement, or operations administration. Knowledge of scheduling systems or service booking processes. Basic understanding of H&S and GDPR compliance.
Benefits:
Competitive salary and benefits package.
Opportunities for professional development and training.
Supportive team environment.
To apply for the Branch Operations Administrator position, please submit your CV to apply today.