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Operations Administrator

Salary

£25,000-25,000 , per year , inc benefits

Location

East Kilbride, Lanarkshire, United Kingdom

Job type

Permanent, Full time

Sector

Administration

Job ref

X3-1283617

Job posted

Posted 1 hour ago

Branch Operations Administrator

  • Location: East Kilbride
  • Job Type: Full-time, Permanent

We are seeking a dedicated Branch Operations Administrator to provide essential administrative and operational support, ensuring the smooth day-to-day running of our branch in East Kilbride. This role is pivotal in maintaining accurate records, ensuring compliance with company policies, and delivering excellent customer service.

Day-to-day of the role:

  • Operational & Administrative Support:

    • Assist the Branch Manager in coordinating daily operations and maintaining compliance with company standards.
    • Support stock management processes including ordering, receiving, stock reconciliation, and returns.
    • Maintain branch supplies including cleaning materials, refreshments, and stationery.
    • Update and maintain operational records, logs, and filing systems (digital and physical).
    • Assist with the preparation of reports and KPI tracking.
    • Ensure accurate and timely completion of banking, petty cash, and payment processing tasks.
  • Planning & Scheduling:

    • Support scheduling of fitters and ensure job details are accurate and up to date in the system.
    • Communicate effectively with fitters and customers regarding appointments, changes, and confirmations.
    • Provide availability updates to central booking teams to optimise scheduling efficiency.
  • Customer Experience:

    • Handle inbound customer enquiries promptly and professionally.
    • Support aftercare processes including service follow-ups, complaint logging, and issue resolution.
    • Contribute to maintaining excellent customer satisfaction scores.
  • Facilities, Health & Safety:

    • Assist in monitoring health and safety compliance including record-keeping, training logs, and audit preparation.
    • Help coordinate maintenance tasks such as cleaning, waste disposal, pest control, and minor repairs.
    • Support the Branch Manager in ensuring all areas of the branch are clean, safe, and compliant.
  • Compliance & Process Improvement:

    • Maintain confidentiality and adhere to GDPR and data protection policies.
    • Ensure all documentation and processes meet company compliance standards.
    • Suggest opportunities for efficiency improvements in administrative processes.

Required Skills & Qualifications:

  • Highly organised with excellent attention to detail.
  • Strong written and verbal communication skills.
  • Proactive and reliable with the ability to prioritise and multitask.
  • Customer-focused with a professional and helpful attitude.
  • Competent in Microsoft Office and CRM systems.
  • Comfortable working in a fast-paced, team-based environment.
  • Desirable: Experience in retail, home improvement, or operations administration. Knowledge of scheduling systems or service booking processes. Basic understanding of H&S and GDPR compliance.

Benefits:

  • Competitive salary and benefits package.
  • Opportunities for professional development and training.
  • Supportive team environment.

To apply for the Branch Operations Administrator position, please submit your CV to apply today.

Apply now

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