London (Hybrid/Remote options depending on business needs)
Salary £60,000 Per Anumn
About the Role
We are seeking an experienced and compassionate Registered Nurse to join a dynamic Teletriage team on an 8-month fixed-term contract. In this role, you will deliver high-quality, remote clinical assessment and triage via telephone and digital platforms, supporting individuals with medical and mental health concerns.
You’ll play a key role in ensuring members receive timely, appropriate care by assessing their needs, determining clinical priority, and coordinating referrals across healthcare services
Key Responsibilities
Conduct telephone and online triage assessments for medical and mental health concerns.
Assess urgency, determine clinical risk, and prioritise patient care pathways
Provide referrals to appropriate services, including:
Emergency services or crisis teams
GP, Urgent Care or Emergency Departments
Mental health or counselling services
Coordinate care and book appointments on behalf of patients where required
Collaborate with multidisciplinary teams to ensure continuity of care.
Conduct follow-up calls to monitor outcomes and provide further support
Maintain accurate clinical records and contribute to quality improvement initiatives
About You
You are a highly skilled and empathetic nurse with strong clinical judgement and a passion for delivering patient care in a digital environment.
Essential Requirements
Registered Nurse with current NMC registration (no restrictions)
Minimum 5 years’ post-registration experience
Strong background in:
Triage (essential)
Emergency Department experience (essential)
Mental health nursing
Excellent communication skills (written and verbal)
Ability to work independently and make autonomous clinical decisions
Desirable
Experience in telehealth or remote triage environments