Internal Sales Manager – Cruise Division Location: Poole (office-based) Contract: Permanent, full-time (40 hours per week)
An exciting opportunity has arisen for an experienced Internal Sales Manager to join a fast-paced and forward-thinking organisation within the cruise sector. This is a key leadership role, responsible for driving revenue growth, leading a high-performing SME (Subject Matter Expert) team, and shaping sales strategy within a dynamic and evolving market.
The Opportunity
As Internal Sales Manager, you will take ownership of the internal sales function, coaching and developing your team to maximise performance, strengthen customer relationships, and consistently deliver against ambitious targets. You will play a pivotal part in improving conversion rates, managing pipeline performance, and implementing data-driven sales strategies.
Key Responsibilities
Lead, coach and develop the SME sales team to achieve and exceed performance targets
Set, monitor and report on KPIs, forecasts and pipeline activity
Manage existing customer accounts while identifying and nurturing new opportunities
Drive continuous improvement in conversion rates and sales effectiveness
Oversee recruitment, performance management and team development initiatives
Work collaboratively with procurement on product sourcing, pricing and margin optimisation
Support tender and RFP processes
Strengthen relationships with key clients and internal stakeholders
Ensure pipeline discipline with accurate forecasting, values and timelines
Champion digital sales transformation initiatives to enhance efficiency and customer experience
Maintain compliance with internal policies, procedures and regulatory requirements
About You
Proven experience in an internal sales leadership role
Strong people management and coaching capability, with a track record of driving team performance
B2B sales experience, ideally within premium leisure, retail or hospitality sectors
Highly data-driven, with strong analytical skills and a focus on continuous improvement
Confident managing pipelines, forecasting and sales strategy execution
Commercially astute, with the ability to influence pricing and margin decisions
Resilient, adaptable and comfortable in a fast-paced, target-driven environment
A motivating and engaging leader who thrives on developing others and delivering results
What’s on Offer
Monthly profit share bonus scheme
Modern, collaborative office environment
Free onsite parking
Free access to LinkedIn Learning
Holiday buy-back scheme
Company sick pay
Employee assistance programme (EAP)
Perks and discounts platform
Complimentary Friday lunch and regular social events
Additional benefits including cycle to work scheme, eye care vouchers and wellbeing initiatives
This is a fantastic opportunity for a driven sales leader who is looking to make a significant impact within a growing and innovative organisation.