Join a global leader in the international logistics industry, a vital part of the global trade network. With a strong focus on supply chain management, the organisation fosters professionalism, innovation, and a customer-centric culture.
Operating across hundreds of locations worldwide, the company provides tailored logistics solutions to meet the evolving demands of international trade.
Job Summary
Responsible for ensuring the efficient and timely movement of freight and information, while delivering excellent customer service within the Distribution department.
Key Responsibilities
Process customer orders and manage distribution accounts daily
Produce accurate operational reports and documentation for orders
Review orders for special requirements and maintain inventory records
Perform accurate data entry across receiving, allocation, shipping, and inventory systems
Monitor shipments and provide proactive customer updates
Ensure accurate and timely billing for customers and vendors
Maintain records for damages, discrepancies, and backorders
Provide warehouse teams with required receiving and dispatch documentation
Act as the primary liaison between customers and warehouse operations
Build and maintain relationships with transport providers and vendors
Support administrative tasks, projects, and research as needed
Ensure compliance with internal procedures and external regulations
Escalate issues to management when required
Key Expectations
Customer Service
Deliver proactive, high-quality service
Anticipate needs and resolve issues efficiently
Build strong relationships through clear communication
Job Execution
Maintain accuracy and quality in all tasks
Adhere to operational standards, policies, and procedures
Contribute to continuous improvement initiatives
Reliability & Organisation
Meet deadlines consistently
Manage time effectively and prioritise workloads
Collaboration
Work effectively across teams and support shared goals
Communication
Communicate clearly (written and verbal)
Respond promptly to enquiries and keep stakeholders informed
Culture
Demonstrate professionalism, integrity, teamwork, and accountability
Personal Development
Complete required training and pursue ongoing development
Performance Expectations
Operational Performance
Ensure timely, accurate shipment processing
Follow procedures and meet KPIs
Data Accuracy
Maintain high data accuracy and resolve discrepancies
Billing & Finance
Ensure accurate invoicing and follow financial processes
Qualifications & Skills
6–12 months’ experience in logistics, distribution, or similar
Healthcare/GDP knowledge desirable
Strong organisational and time management skills
Proficient in Microsoft Office (Excel, Word)
Excellent communication and interpersonal skills
Proactive, positive attitude
Understanding of transport processes is advantageous