Customer Service Manager

Membership Administrator Job Type: Temp to Perm Hours: 35 hrs a week (Flexible working Hours) Hybrid: 3 days in Office, 2 days at home (to be increased after training period) Start Date: June Location: Luton Salary: £13.74 per hour My Luton based client is actively seeking a dynamic and proactive Administrator to support the delivery of services to their members. The role is crucial in maintaining high standards of professionalism and quality across all functions related to membership and customer services. Day-to-day of the role: Support the Services Manager in ensuring smooth administration of the services department. Handle new member and insurance applications, including database updates, direct debit setups, and payment record maintenance. Assist with credit control activities and respond to enquiries via phone and email promptly and courteously. Update monthly membership statistics for council reports and process DBS checks. Process annual membership and insurance renewals and payments. Provide support for annual conventions and roadshows, including preparing delegate packs and badges. Perform general office administration tasks such as ordering stationery and kitchen supplies, and providing general administrative support to other association staff as needed. Required Skills & Qualifications: A-Level standard education or equivalent, with passes in GCSE English and Mathematics. Proficient in Microsoft Office Suite, especially Excel, Word, and Outlook. Experience with database management and CRM systems. Strong attention to detail and a solid understanding of customer service principles. Proven ability to build positive relationships with members and stakeholders. Experience in a front-line or customer-facing service role is highly desirable. Must be IT and CRM literate, able to work accurately within established processes while using initiative where appropriate. A strong understanding of what it means to provide a high-quality service to members and represent the organisation professionally in all interactions. Able to multitask effectively. Excellent command of the English language, both written and verbal. Benefits: Free Parking. Opportunities for growth and additional responsibilities. Supportive team environment focused on professional development.

Membership Administrator Job Type: Temp to Perm Hours: 35 hrs a week (Flexible working Hours) Hybrid: 3 days in Office, 2 days at home (to be increased after training period) Start Date: June Location: Luton Salary: £13.74 per hour My Luton based client is actively seeking a dynamic and proactive Administrator to support the delivery of services to their members. The role is crucial in maintaining high standards of professionalism and quality across all functions related to membership and customer services. Day-to-day of the role: Support the Services Manager in ensuring smooth administration of the services department. Handle new member and insurance applications, including database updates, direct debit setups, and payment record maintenance. Assist with credit control activities and respond to enquiries via phone and email promptly and courteously. Update monthly membership statistics for council reports and process DBS checks. Process annual membership and insurance renewals and payments. Provide support for annual conventions and roadshows, including preparing delegate packs and badges. Perform general office administration tasks such as ordering stationery and kitchen supplies, and providing general administrative support to other association staff as needed. Required Skills & Qualifications: A-Level standard education or equivalent, with passes in GCSE English and Mathematics. Proficient in Microsoft Office Suite, especially Excel, Word, and Outlook. Experience with database management and CRM systems. Strong attention to detail and a solid understanding of customer service principles. Proven ability to build positive relationships with members and stakeholders. Experience in a front-line or customer-facing service role is highly desirable. Must be IT and CRM literate, able to work accurately within established processes while using initiative where appropriate. A strong understanding of what it means to provide a high-quality service to members and represent the organisation professionally in all interactions. Able to multitask effectively. Excellent command of the English language, both written and verbal. Benefits: Free Parking. Opportunities for growth and additional responsibilities. Supportive team environment focused on professional development.

Membership Administrator Job Type: Temp to Perm Hours: 35 hrs a week (Flexible working Hours) Hybrid: 3 days in Office, 2 days at home (to be increased after training period) Start Date: June Location: Luton Salary: £13.74 per hour My Luton based client is actively seeking a dynamic and proactive Administrator to support the delivery of services to their members. The role is crucial in maintaining high standards of professionalism and quality across all functions related to membership and customer services. Day-to-day of the role: Support the Services Manager in ensuring smooth administration of the services department. Handle new member and insurance applications, including database updates, direct debit setups, and payment record maintenance. Assist with credit control activities and respond to enquiries via phone and email promptly and courteously. Update monthly membership statistics for council reports and process DBS checks. Process annual membership and insurance renewals and payments. Provide support for annual conventions and roadshows, including preparing delegate packs and badges. Perform general office administration tasks such as ordering stationery and kitchen supplies, and providing general administrative support to other association staff as needed. Required Skills & Qualifications: A-Level standard education or equivalent, with passes in GCSE English and Mathematics. Proficient in Microsoft Office Suite, especially Excel, Word, and Outlook. Experience with database management and CRM systems. Strong attention to detail and a solid understanding of customer service principles. Proven ability to build positive relationships with members and stakeholders. Experience in a front-line or customer-facing service role is highly desirable. Must be IT and CRM literate, able to work accurately within established processes while using initiative where appropriate. A strong understanding of what it means to provide a high-quality service to members and represent the organisation professionally in all interactions. Able to multitask effectively. Excellent command of the English language, both written and verbal. Benefits: Free Parking. Opportunities for growth and additional responsibilities. Supportive team environment focused on professional development.

Reed are currently supporting a repeat client who are looking for a dedicated and reliable customer service professional to join our growing client. This role requires great interpersonal and communication skills, especially when handling high-net-worth individuals. You must also have problem-solving skills, be a team player and have good time-management skills. We are a highly motivated team and flexibility is key to success. Your main objectives will be: Ensuring that all passengers have correct invoices and that we have had correct invoices from our suppliers. Ensuring that all passengers receive their tickets in a timely manner and that the tickets are correct (in the case of e-ticketing ensuring that the passenger has printed off their e-ticket by checking on our system). Assisting clients with their voyager personalisers. Ensuring that all passengers have paid us on time and that we have paid our suppliers on time. Using your experience to assist and support the Sales Team in all aspects of their work. Assist with any questions our clients may have pre- or post-travel To be considered for this role you will have previous experience in customer service and admin and be looking for a full time permanent role that is office based. Due to the location of this company you must have your own transport. Does this sound like you? If so apply now!

Customer Operations Advisor Location: Broughton, Flintshire, CH4 Salary: £12.81/hour, £26,644.80/annum (based on 40 hours per week) Job Type: Full-time Join our team as a Customer Operations Advisor, where you will be instrumental in delivering both Stores and Customer Service functions within a highly regulated environment. This role is perfect for someone with a strong safety-first mindset, as it operates within a health & safety-focused setting that undergoes regular external audits. Day-to-day of the role: Stores Operations (Approx. 50%) Receive, check, store, and issue stock in accordance with company procedures. Maintain accurate stock records and support inventory control activities. Ensure the stores area is clean, organised, and compliant with health & safety standards. Support efficient material flow to minimise disruption to operations. Identify and report any stock discrepancies or damaged goods. Customer Service (Approx. 50%) Serve as the first point of contact for customers and internal stakeholders. Respond professionally to enquiries, requests, and issues. Deliver polite, helpful, and solution-focused service. Collaborate with wider teams to meet customer and operational requirements. Health & Safety Adhere to all site health & safety procedures and safe systems of work. Participate in frequent Health & Safety audits, including three audits per week conducted by Airbus. Proactively raise concerns, near misses, and improvement opportunities. Required Skills & Qualifications: Previous experience in a stores, warehouse, or logistics environment. Demonstrable customer service experience. Strong awareness of health & safety responsibilities. Good communication skills. Reliable, organised, and able to work flexibly. Desirable: Experience in a highly regulated or audited environment. Familiarity with stock control systems. Personal Attributes: Safety-conscious and responsible. Customer-focused with a professional manner. Able to balance operational and service-based tasks. Comfortable working independently and as part of a team. Benefits: Competitive hourly rate and annual salary. Flexible working hours. Opportunity to work in a dynamic and safety-focused environment.

Location: Market Drayton Pay Rate: £15.38 per hour Hours: 8:00am – 4:00pm (37.5 hours per week) Start Date: ASAP About the Role We are currently recruiting for an Assistant Insite Manager to join a fast-paced, customer-focused environment on a temp-to-perm basis. This is a varied and hands-on role with plenty of opportunity to make it your own. You will play a key role in delivering an exceptional level of service to customers while also supporting business growth by identifying new opportunities and strengthening existing relationships. Working closely with both customers and suppliers, you’ll help ensure the smooth supply of parts, spares, and tooling—keeping operations running efficiently while also supporting commercial performance. Key Responsibilities Manage sales enquiries and process customer orders accurately within internal systems Deputise for the Insite Manager in their absence Maintain and update customer data within internal and customer systems Coordinate and manage work orders from engineering teams Handle customer enquiries including stock availability, pricing, back orders, and delivery queries Prepare and follow up on quotations Build and maintain strong customer relationships to maximise sales and retention Communicate with suppliers regarding stock levels, pricing, and delivery schedules Identify and support opportunities to drive revenue growth and improve margins What We’re Looking For Skills & Experience: Previous experience in a customer-facing or sales-driven environment Strong working knowledge of Microsoft Office packages Excellent communication skills with the ability to liaise internally and externally Ability to build relationships with a wide range of stakeholders Strong organisational skills with the ability to meet deadlines and work under pressure Able to work both independently and as part of a team Enthusiastic, flexible, and self-motivated with a proactive approach Desirable (but not essential): Experience within industrial, engineering, or stores environments Knowledge of industrial products, parts, spares, or tooling Full training will be provided for the right candidate. What’s on Offer Competitive hourly rate of £15.38 Temp-to-perm opportunity with long-term career potential Varied and engaging role with autonomy to make an impact Opportunity to develop commercial and customer management skills Supportive team environment If you're a driven, customer-focused individual looking to take the next step in your career, we’d love to hear from you. Apply today to start ASAP!

New Build Home Adviser Job Type: Full-time Location: On-site at an established development Working Hours: Thursday to Monday, 9:30am – 5:00pm Salary: Competitive, based on experience We are seeking a Home Adviser to deliver exceptional new homes sales performance by guiding customers through their purchasing journey from initial enquiry to exchange of contracts. This role requires a combination of strong sales skills and outstanding customer service to meet sales targets while upholding our company's reputation and compliance standards. Day-to-day of the role: Achieve property sales in line with sales targets and agreed budgeted prices. Provide a first-class customer experience through professional, efficient, and proactive service. Promote and protect the company brand, reputation, and values at all times. Maximise revenue through the sale of optional extras, in line with company procedures. Ensure Health & Safety compliance for all site visitors under their control. Maintain accurate and up-to-date records of visitor activity, customer interactions, and purchaser choices. Sell properties to customer satisfaction and progress sales through to exchange within set timescales. Actively sell optional extras and upgrades. Present properties and services in a professional, friendly, and knowledgeable manner. Conduct property viewings in accordance with company Health & Safety policies. Promptly respond to customer enquiries and manage ongoing communication. Record purchasers’ internal choices accurately and in line with company procedures. Manage customer expectations and address objections effectively. Required Skills & Qualifications: Proven experience in new homes sales is essential due to site complexity. Confident, consultative sales approach. Strong follow-up and sales-chasing skills. Highly organised, proactive, and detail-oriented. Confident in asking questions and managing multiple client relationships. Desirable: Estate agency background with an understanding of the differences between resale and new build sales. Benefits: Competitive salary with performance-based incentives. Opportunities for professional growth and development. Supportive work environment. Comprehensive training and onboarding process. To apply for the Home Adviser position, please submit your CV and a cover letter detailing your relevant experience and why you are interested in this role.

Customer Success Manager (German and English Speaking) Location: Plymouth, Hybrid Job Type: Full-time Salary: £35,000 + Fantastic Benefits Join our dynamic Services team as a Customer Success Manager and play a pivotal role in delivering premium customer service aligned with our strategic goals. This position offers the opportunity to maximize revenue potential, enhance client relationships, and ensure successful contract renewals. If you're a seasoned leader passionate about driving best practices and fostering strong client engagements, we want you on our team! Day-to-Day of the Role: Lead the implementation of new client work within existing contracts, serving as the primary point of contact for both internal and external stakeholders. Manage and lead internal contract calls, client meetings, and review meetings, ensuring all parties are aligned and informed. Understand and confidently discuss client Service Level Agreements (SLAs), contracts, terms, and conditions, working closely with the Customer Delivery Manager. Review client hub data to identify trends and provide consultative guidance to clients, aiming to enhance engagement levels and secure future renewals. Serve as a Subject Matter Expert (SME) on all services and products, identifying upselling opportunities. Proactively manage contract risks and issues, ensuring lessons learned are shared across the department. Work in collaboration with Sales team to nurture and grow existing accounts and secure recurring revenue opportunities. Required Skills & Qualifications: Proven experience leading complex, successful service/client-facing teams. Excellent interpersonal and communication skills, capable of building effective relationships at a senior level. Strong people management skills, including coaching, mentoring, and developing team members. Commercial awareness and the ability to deliver in a fast-paced, pressurised environment. Good understanding of virtual platforms or technology tailored to client-specific requirements. Proficiency in Microsoft Office, particularly Excel, and excellent presentation skills. Benefits: Competitive salary and job level perks. Hybrid working model, allowing flexibility and balance. Opportunities for professional growth and development within a supportive environment. Engage in meaningful work that directly impacts company success and client satisfaction. To apply for this Customer Success Manager position, please click Apply Now with your up to date CV or contact Kyle Raven in the Reed Plymouth office.

Team Manager – Customer Service A fantastic opportunity to lead a customer service team within a fast-paced, technology-driven environment. This role focuses on delivering high-quality customer interactions, driving team performance, and ensuring smooth day-to-day operations. You will be responsible for managing and developing a team, monitoring performance against KPIs, improving service delivery, and handling escalated queries. The role also involves working with internal systems, ensuring compliance, and contributing to continuous improvement initiatives. We are looking for a people-focused leader with experience in customer service or operations, strong communication skills, and the ability to motivate teams in a busy environment. Key points: Team leadership and development Operational performance and KPI management Customer service and complaint resolution Process improvement and compliance Hybrid working with flexible hours Please apply to day or email ellie.woods@reed.com with an updated CV!

Team Manager – Customer Service A fantastic opportunity to lead a customer service team within a fast-paced, technology-driven environment. This role focuses on delivering high-quality customer interactions, driving team performance, and ensuring smooth day-to-day operations. You will be responsible for managing and developing a team, monitoring performance against KPIs, improving service delivery, and handling escalated queries. The role also involves working with internal systems, ensuring compliance, and contributing to continuous improvement initiatives. We are looking for a people-focused leader with experience in customer service or operations, strong communication skills, and the ability to motivate teams in a busy environment. Key points: Team leadership and development Operational performance and KPI management Customer service and complaint resolution Process improvement and compliance Hybrid working with flexible hours Please apply to day or email ellie.woods@reed.com with an updated CV!