Onsite Customer Manager

New Build Home Adviser Job Type: Full-time Location: On-site at an established development Working Hours: Thursday to Monday, 9:30am – 5:00pm Salary: Competitive, based on experience We are seeking a Home Adviser to deliver exceptional new homes sales performance by guiding customers through their purchasing journey from initial enquiry to exchange of contracts. This role requires a combination of strong sales skills and outstanding customer service to meet sales targets while upholding our company's reputation and compliance standards. Day-to-day of the role: Achieve property sales in line with sales targets and agreed budgeted prices. Provide a first-class customer experience through professional, efficient, and proactive service. Promote and protect the company brand, reputation, and values at all times. Maximise revenue through the sale of optional extras, in line with company procedures. Ensure Health & Safety compliance for all site visitors under their control. Maintain accurate and up-to-date records of visitor activity, customer interactions, and purchaser choices. Sell properties to customer satisfaction and progress sales through to exchange within set timescales. Actively sell optional extras and upgrades. Present properties and services in a professional, friendly, and knowledgeable manner. Conduct property viewings in accordance with company Health & Safety policies. Promptly respond to customer enquiries and manage ongoing communication. Record purchasers’ internal choices accurately and in line with company procedures. Manage customer expectations and address objections effectively. Required Skills & Qualifications: Proven experience in new homes sales is essential due to site complexity. Confident, consultative sales approach. Strong follow-up and sales-chasing skills. Highly organised, proactive, and detail-oriented. Confident in asking questions and managing multiple client relationships. Desirable: Estate agency background with an understanding of the differences between resale and new build sales. Benefits: Competitive salary with performance-based incentives. Opportunities for professional growth and development. Supportive work environment. Comprehensive training and onboarding process. To apply for the Home Adviser position, please submit your CV and a cover letter detailing your relevant experience and why you are interested in this role.

Customer Success Manager (German and English Speaking) Location: Plymouth, Hybrid Job Type: Full-time Salary: £35,000 + Fantastic Benefits Join our dynamic Services team as a Customer Success Manager and play a pivotal role in delivering premium customer service aligned with our strategic goals. This position offers the opportunity to maximize revenue potential, enhance client relationships, and ensure successful contract renewals. If you're a seasoned leader passionate about driving best practices and fostering strong client engagements, we want you on our team! Day-to-Day of the Role: Lead the implementation of new client work within existing contracts, serving as the primary point of contact for both internal and external stakeholders. Manage and lead internal contract calls, client meetings, and review meetings, ensuring all parties are aligned and informed. Understand and confidently discuss client Service Level Agreements (SLAs), contracts, terms, and conditions, working closely with the Customer Delivery Manager. Review client hub data to identify trends and provide consultative guidance to clients, aiming to enhance engagement levels and secure future renewals. Serve as a Subject Matter Expert (SME) on all services and products, identifying upselling opportunities. Proactively manage contract risks and issues, ensuring lessons learned are shared across the department. Work in collaboration with Sales team to nurture and grow existing accounts and secure recurring revenue opportunities. Required Skills & Qualifications: Proven experience leading complex, successful service/client-facing teams. Excellent interpersonal and communication skills, capable of building effective relationships at a senior level. Strong people management skills, including coaching, mentoring, and developing team members. Commercial awareness and the ability to deliver in a fast-paced, pressurised environment. Good understanding of virtual platforms or technology tailored to client-specific requirements. Proficiency in Microsoft Office, particularly Excel, and excellent presentation skills. Benefits: Competitive salary and job level perks. Hybrid working model, allowing flexibility and balance. Opportunities for professional growth and development within a supportive environment. Engage in meaningful work that directly impacts company success and client satisfaction. To apply for this Customer Success Manager position, please click Apply Now with your up to date CV or contact Kyle Raven in the Reed Plymouth office.

Team Manager – Customer Service A fantastic opportunity to lead a customer service team within a fast-paced, technology-driven environment. This role focuses on delivering high-quality customer interactions, driving team performance, and ensuring smooth day-to-day operations. You will be responsible for managing and developing a team, monitoring performance against KPIs, improving service delivery, and handling escalated queries. The role also involves working with internal systems, ensuring compliance, and contributing to continuous improvement initiatives. We are looking for a people-focused leader with experience in customer service or operations, strong communication skills, and the ability to motivate teams in a busy environment. Key points: Team leadership and development Operational performance and KPI management Customer service and complaint resolution Process improvement and compliance Hybrid working with flexible hours Please apply to day or email ellie.woods@reed.com with an updated CV!

Team Manager – Customer Service A fantastic opportunity to lead a customer service team within a fast-paced, technology-driven environment. This role focuses on delivering high-quality customer interactions, driving team performance, and ensuring smooth day-to-day operations. You will be responsible for managing and developing a team, monitoring performance against KPIs, improving service delivery, and handling escalated queries. The role also involves working with internal systems, ensuring compliance, and contributing to continuous improvement initiatives. We are looking for a people-focused leader with experience in customer service or operations, strong communication skills, and the ability to motivate teams in a busy environment. Key points: Team leadership and development Operational performance and KPI management Customer service and complaint resolution Process improvement and compliance Hybrid working with flexible hours Please apply to day or email ellie.woods@reed.com with an updated CV!

Team Manager – Customer Service A fantastic opportunity to lead a customer service team within a fast-paced, technology-driven environment. This role focuses on delivering high-quality customer interactions, driving team performance, and ensuring smooth day-to-day operations. You will be responsible for managing and developing a team, monitoring performance against KPIs, improving service delivery, and handling escalated queries. The role also involves working with internal systems, ensuring compliance, and contributing to continuous improvement initiatives. We are looking for a people-focused leader with experience in customer service or operations, strong communication skills, and the ability to motivate teams in a busy environment. Key points: Team leadership and development Operational performance and KPI management Customer service and complaint resolution Process improvement and compliance Hybrid working with flexible hours Please apply to day or email ellie.woods@reed.com with an updated CV!

Team Manager – Customer Service A fantastic opportunity to lead a customer service team within a fast-paced, technology-driven environment. This role focuses on delivering high-quality customer interactions, driving team performance, and ensuring smooth day-to-day operations. You will be responsible for managing and developing a team, monitoring performance against KPIs, improving service delivery, and handling escalated queries. The role also involves working with internal systems, ensuring compliance, and contributing to continuous improvement initiatives. We are looking for a people-focused leader with experience in customer service or operations, strong communication skills, and the ability to motivate teams in a busy environment. Key points: Team leadership and development Operational performance and KPI management Customer service and complaint resolution Process improvement and compliance Hybrid working with flexible hours Please apply to day or email ellie.woods@reed.com with an updated CV!

Team Manager – Customer Service A fantastic opportunity to lead a customer service team within a fast-paced, technology-driven environment. This role focuses on delivering high-quality customer interactions, driving team performance, and ensuring smooth day-to-day operations. You will be responsible for managing and developing a team, monitoring performance against KPIs, improving service delivery, and handling escalated queries. The role also involves working with internal systems, ensuring compliance, and contributing to continuous improvement initiatives. We are looking for a people-focused leader with experience in customer service or operations, strong communication skills, and the ability to motivate teams in a busy environment. Key points: Team leadership and development Operational performance and KPI management Customer service and complaint resolution Process improvement and compliance Hybrid working with flexible hours Please apply to day or email ellie.woods@reed.com with an updated CV!

Team Manager – Customer Service A fantastic opportunity to lead a customer service team within a fast-paced, technology-driven environment. This role focuses on delivering high-quality customer interactions, driving team performance, and ensuring smooth day-to-day operations. You will be responsible for managing and developing a team, monitoring performance against KPIs, improving service delivery, and handling escalated queries. The role also involves working with internal systems, ensuring compliance, and contributing to continuous improvement initiatives. We are looking for a people-focused leader with experience in customer service or operations, strong communication skills, and the ability to motivate teams in a busy environment. Key points: Team leadership and development Operational performance and KPI management Customer service and complaint resolution Process improvement and compliance Hybrid working with flexible hours Please apply to day or email ellie.woods@reed.com with an updated CV!

Team Manager – Customer Service A fantastic opportunity to lead a customer service team within a fast-paced, technology-driven environment. This role focuses on delivering high-quality customer interactions, driving team performance, and ensuring smooth day-to-day operations. You will be responsible for managing and developing a team, monitoring performance against KPIs, improving service delivery, and handling escalated queries. The role also involves working with internal systems, ensuring compliance, and contributing to continuous improvement initiatives. We are looking for a people-focused leader with experience in customer service or operations, strong communication skills, and the ability to motivate teams in a busy environment. Key points: Team leadership and development Operational performance and KPI management Customer service and complaint resolution Process improvement and compliance Hybrid working with flexible hours Please apply to day or email ellie.woods@reed.com with an updated CV!

Team Manager – Customer Service A fantastic opportunity to lead a customer service team within a fast-paced, technology-driven environment. This role focuses on delivering high-quality customer interactions, driving team performance, and ensuring smooth day-to-day operations. You will be responsible for managing and developing a team, monitoring performance against KPIs, improving service delivery, and handling escalated queries. The role also involves working with internal systems, ensuring compliance, and contributing to continuous improvement initiatives. We are looking for a people-focused leader with experience in customer service or operations, strong communication skills, and the ability to motivate teams in a busy environment. Key points: Team leadership and development Operational performance and KPI management Customer service and complaint resolution Process improvement and compliance Hybrid working with flexible hours Please apply to day or email ellie.woods@reed.com with an updated CV!