Due to continued growth our client is looking to add a highly organised and customer-focused Sales Administrator to join their busy team in Bradford. This is a fast-paced role that requires excellent communication skills, attention to detail, and the ability to manage a high volume of calls and enquiries while maintaining a positive and professional approach.
Day-to-day of the role:
Process customer orders accurately using internal systems
Handle a high volume of incoming calls (average 100 per day)
Liaise with delivery teams to confirm and coordinate delivery dates
Communicate with planning teams (including external sites) to schedule deliveries
Work closely with pricing and sales departments to ensure smooth order processing
Provide customers with updates on orders, deliveries, and fitting appointments
Resolve customer queries related to orders and deliveries efficiently
Manage ad hoc complaints in the absence of the complaints team
Ensure all system records are updated with any order changes or updates
Collaborate with the sales team to support overall business operations
Required Skills & Qualifications:
Strong customer service and communication skills
Confident and professional telephone manner
Ability to work under pressure in a busy environment
Excellent organisational skills and attention to detail
Problem-solving ability with a proactive approach
Experience in a similar administrative or customer service role (preferred)
Benefits:
27 days holiday plus bank holidays (some required over Christmas)
50% employee discount on products
5% employer pension contribution
Access to a healthcare plan
Overtime opportunities paid at time and a half (particularly Oct–Nov, including Saturday shifts 9am–1pm)
Working Hours:
Monday to Friday, 8:45am – 5:00pm (45-minute lunch break)
Office-based role (5 days per week, with occasional flexibility)