Customer Relations Manager

Customer Service & Administration Assistant – Starting 1st July 2026 East Grinstead (Office-based) Full-time | 8am–5pm or 9am–6pm We are currently recruiting on behalf of a key client based in East Grinstead who is seeking a Customer Service & Administration Assistant to join their team on an immediate basis. This is a fantastic opportunity to work within a busy, fast-paced environment where you will play a key role in supporting both customers and internal operations. Key Responsibilities: Handling customer enquiries via phone and email Processing orders and updating internal systems Providing general administrative support to the team Liaising with internal departments to ensure smooth operations Maintaining accurate records and documentation What we’re looking for: Previous customer service and/or administrative experience Strong communication and organisational skills Good attention to detail Confident using Microsoft Office and internal systems A proactive and team-oriented approach What’s on offer: Friendly and supportive working environment Immediate start Structured working hours (8am–5pm or 9am–6pm) Office-based role with a well-established organisation If you’re available immediately and looking to join a reputable company where you can make an impact from day one, we’d love to hear from you.

My client is seeking a Customer Relations Manager to take on the primary relationship ownership of their UK wholesale and retail accounts. This role is pivotal in enabling strategic and operational collaboration to deliver exceptional service, strengthen partnerships, and support sustainable growth. The successful candidate will be at the heart of customer engagement, internal coordination, and supply excellence, ensuring our products are delivered reliably, compliantly, and competitively. Day-to-Day of the Role: Customer Orchestration & Advocacy: Act as the single point of ownership for day-to-day and strategic interactions with national wholesalers and retail pharmacy groups. Coordinate with internal teams to support customer audits, respond to information requests, and continuously elevate service, quality, and compliance. Customer Account Planning: Develop and execute account plans aligned with business objectives. Lead joint planning sessions and negotiate pricing, trading terms, and service levels. Service Excellence & Supply Assurance: Enhance forecast accuracy, stock allocation strategies, and performance metrics such as OTIF and Fill Rate. Manage communications during supply constraints and recalls. Quality, Compliance & Governance: Ensure all customer engagements comply with MHRA expectations and GDP requirements. Lead compliance audits and coordinate with Quality and Regulatory teams on relevant issues. Customer Insights, Reporting & Continuous Improvement: Monitor and report on account health metrics. Conduct root cause analyses to resolve recurring issues and drive operational excellence. Stakeholder Management: Build trusted relationships with customers and internal teams. Mentor and coach junior team members and champion a customer-centric, data-driven culture. Required Skills & Qualifications: Qualifications: Degree in Business, Operations, or related field (desirable). Experience: Proven experience in Customer / Key Account Management within pharmaceuticals or closely regulated life sciences. Familiarity with the UK pharma distribution and retail landscape is essential. Skills: Excellent communication, negotiation, and stakeholder management skills. Strong ability to manage high-pressure situations such as shortages and recalls. Advanced Excel proficiency and comfortable with data-driven decision making. Benefits: Competitive salary and benefits package. Opportunities for professional growth and development. Dynamic and supportive work environment. 22 days holiday Free Parking

My client is seeking a Customer Relations Manager to take on the primary relationship ownership of their UK wholesale and retail accounts. This role is pivotal in enabling strategic and operational collaboration to deliver exceptional service, strengthen partnerships, and support sustainable growth. The successful candidate will be at the heart of customer engagement, internal coordination, and supply excellence, ensuring our products are delivered reliably, compliantly, and competitively. Day-to-Day of the Role: Customer Orchestration & Advocacy: Act as the single point of ownership for day-to-day and strategic interactions with national wholesalers and retail pharmacy groups. Coordinate with internal teams to support customer audits, respond to information requests, and continuously elevate service, quality, and compliance. Customer Account Planning: Develop and execute account plans aligned with business objectives. Lead joint planning sessions and negotiate pricing, trading terms, and service levels. Service Excellence & Supply Assurance: Enhance forecast accuracy, stock allocation strategies, and performance metrics such as OTIF and Fill Rate. Manage communications during supply constraints and recalls. Quality, Compliance & Governance: Ensure all customer engagements comply with MHRA expectations and GDP requirements. Lead compliance audits and coordinate with Quality and Regulatory teams on relevant issues. Customer Insights, Reporting & Continuous Improvement: Monitor and report on account health metrics. Conduct root cause analyses to resolve recurring issues and drive operational excellence. Stakeholder Management: Build trusted relationships with customers and internal teams. Mentor and coach junior team members and champion a customer-centric, data-driven culture. Required Skills & Qualifications: Qualifications: Degree in Business, Operations, or related field (desirable). Experience: Proven experience in Customer / Key Account Management within pharmaceuticals or closely regulated life sciences. Familiarity with the UK pharma distribution and retail landscape is essential. Skills: Excellent communication, negotiation, and stakeholder management skills. Strong ability to manage high-pressure situations such as shortages and recalls. Advanced Excel proficiency and comfortable with data-driven decision making. Benefits: Competitive salary and benefits package. Opportunities for professional growth and development. Dynamic and supportive work environment. 22 days holiday Free Parking

My client is seeking a Customer Relations Manager to take on the primary relationship ownership of their UK wholesale and retail accounts. This role is pivotal in enabling strategic and operational collaboration to deliver exceptional service, strengthen partnerships, and support sustainable growth. The successful candidate will be at the heart of customer engagement, internal coordination, and supply excellence, ensuring our products are delivered reliably, compliantly, and competitively. Day-to-Day of the Role: Customer Orchestration & Advocacy: Act as the single point of ownership for day-to-day and strategic interactions with national wholesalers and retail pharmacy groups. Coordinate with internal teams to support customer audits, respond to information requests, and continuously elevate service, quality, and compliance. Customer Account Planning: Develop and execute account plans aligned with business objectives. Lead joint planning sessions and negotiate pricing, trading terms, and service levels. Service Excellence & Supply Assurance: Enhance forecast accuracy, stock allocation strategies, and performance metrics such as OTIF and Fill Rate. Manage communications during supply constraints and recalls. Quality, Compliance & Governance: Ensure all customer engagements comply with MHRA expectations and GDP requirements. Lead compliance audits and coordinate with Quality and Regulatory teams on relevant issues. Customer Insights, Reporting & Continuous Improvement: Monitor and report on account health metrics. Conduct root cause analyses to resolve recurring issues and drive operational excellence. Stakeholder Management: Build trusted relationships with customers and internal teams. Mentor and coach junior team members and champion a customer-centric, data-driven culture. Required Skills & Qualifications: Qualifications: Degree in Business, Operations, or related field (desirable). Experience: Proven experience in Customer / Key Account Management within pharmaceuticals or closely regulated life sciences. Familiarity with the UK pharma distribution and retail landscape is essential. Skills: Excellent communication, negotiation, and stakeholder management skills. Strong ability to manage high-pressure situations such as shortages and recalls. Advanced Excel proficiency and comfortable with data-driven decision making. Benefits: Competitive salary and benefits package. Opportunities for professional growth and development. Dynamic and supportive work environment. 22 days holiday Free Parking

Role – Part Time - Customer Service Officer Location – Heywood Salary - £15,135 with 10% bonus (excellent benefits) Type – Permanent Hours – 20 hours per week, Monday to Friday 9.30am to 2.00pm Reed are currently working with a global market leading healthcare company who are looking to recruit a Part Time Customer Service Officer to join their team on a permanent basis. This is a fantastic opportunity for an organised customer centric individual to join a brilliant organisation and make a difference. Duties & Responsibilities Order Processing: Accurately input and manage customer orders using internal systems. Monitor order progress and proactively resolve any issues or delays. Process a range of customer requests accurately inputting data, pricing, and delivery details, predominantly using SAP, CRM (Salesforce), Amazon platform along with Microsoft and other in-house software packages and systems Customer Service: Provide professional and friendly support to customers via phone, email, and other channels. Handle enquiries, complaints, and feedback with empathy and efficiency. Maintain a high level of customer satisfaction through timely and effective communication. Internal Coordination: Liaise with warehouse and logistics teams to ensure smooth order fulfilment. Communicate any special delivery requirements or urgent requests. Collaborate with other departments to resolve stock or delivery issues. Support supply chain colleagues to ensure existing and phase out products are offered appropriately to your customers and sold from inventory when needed Administration: Maintain accurate records of customer interactions and order history. Prepare reports and updates as required by management Skills & Attributes needed: SAP skills desirable Excellent customer service skills Excellent written and verbal communication skills Clear and articulate telephone manner and strong solution building initiative Computer literate and willing to learn new computer systems Ability to work on own initiative as well as in a team demonstrating cooperation and supporting skills, ensuring a joined-up approach to service delivery Experienced in order administration Excellent with systems including Microsoft packages (Excel) Ability to provide excellent customer service If you are interested in the role, please do let me know as the client is looking to move quickly.

Role – Part Time - Customer Service Officer Location – Heywood Salary - £15,135 with 10% bonus (excellent benefits) Type – Permanent Hours – 20 hours per week, Monday to Friday 9.30am to 2.00pm Reed are currently working with a global market leading healthcare company who are looking to recruit a Part Time Customer Service Officer to join their team on a permanent basis. This is a fantastic opportunity for an organised customer centric individual to join a brilliant organisation and make a difference. Duties & Responsibilities Order Processing: Accurately input and manage customer orders using internal systems. Monitor order progress and proactively resolve any issues or delays. Process a range of customer requests accurately inputting data, pricing, and delivery details, predominantly using SAP, CRM (Salesforce), Amazon platform along with Microsoft and other in-house software packages and systems Customer Service: Provide professional and friendly support to customers via phone, email, and other channels. Handle enquiries, complaints, and feedback with empathy and efficiency. Maintain a high level of customer satisfaction through timely and effective communication. Internal Coordination: Liaise with warehouse and logistics teams to ensure smooth order fulfilment. Communicate any special delivery requirements or urgent requests. Collaborate with other departments to resolve stock or delivery issues. Support supply chain colleagues to ensure existing and phase out products are offered appropriately to your customers and sold from inventory when needed Administration: Maintain accurate records of customer interactions and order history. Prepare reports and updates as required by management Skills & Attributes needed: SAP skills desirable Excellent customer service skills Excellent written and verbal communication skills Clear and articulate telephone manner and strong solution building initiative Computer literate and willing to learn new computer systems Ability to work on own initiative as well as in a team demonstrating cooperation and supporting skills, ensuring a joined-up approach to service delivery Experienced in order administration Excellent with systems including Microsoft packages (Excel) Ability to provide excellent customer service If you are interested in the role, please do let me know as the client is looking to move quickly.

Role – Part Time - Customer Service Officer Location – Heywood Salary - £15,135 with 10% bonus (excellent benefits) Type – Permanent Hours – 20 hours per week, Monday to Friday 9.30am to 2.00pm Reed are currently working with a global market leading healthcare company who are looking to recruit a Part Time Customer Service Officer to join their team on a permanent basis. This is a fantastic opportunity for an organised customer centric individual to join a brilliant organisation and make a difference. Duties & Responsibilities Order Processing: Accurately input and manage customer orders using internal systems. Monitor order progress and proactively resolve any issues or delays. Process a range of customer requests accurately inputting data, pricing, and delivery details, predominantly using SAP, CRM (Salesforce), Amazon platform along with Microsoft and other in-house software packages and systems Customer Service: Provide professional and friendly support to customers via phone, email, and other channels. Handle enquiries, complaints, and feedback with empathy and efficiency. Maintain a high level of customer satisfaction through timely and effective communication. Internal Coordination: Liaise with warehouse and logistics teams to ensure smooth order fulfilment. Communicate any special delivery requirements or urgent requests. Collaborate with other departments to resolve stock or delivery issues. Support supply chain colleagues to ensure existing and phase out products are offered appropriately to your customers and sold from inventory when needed Administration: Maintain accurate records of customer interactions and order history. Prepare reports and updates as required by management Skills & Attributes needed: SAP skills desirable Excellent customer service skills Excellent written and verbal communication skills Clear and articulate telephone manner and strong solution building initiative Computer literate and willing to learn new computer systems Ability to work on own initiative as well as in a team demonstrating cooperation and supporting skills, ensuring a joined-up approach to service delivery Experienced in order administration Excellent with systems including Microsoft packages (Excel) Ability to provide excellent customer service If you are interested in the role, please do let me know as the client is looking to move quickly.

If you've worked in hospitality or retail and love helping people, this could be the perfect next step in your career! This is a great opportunity to bring your previous customer service experience to an office environment with great training and long-term development on offer! Location: Gloucester and Home Based Shift Pattern: Rotating shifts between 08:00–20:00 - 35 hours per week Week 1- 08:00-16:00 Office Based Week 2 - 12:00- 20:00 Home based + Sat 9-5 from home (day off in the week) Week 3 - 08:00-16:00 Office Based Week 4 - 12:00- 20:00 Home based + Sun 9-5 from home (day off in the week) Purpose of the Role Deliver exceptional customer service helping my client achieve its mission to earn customer loyalty and drive business growth. Key Responsibilities Respond to customer queries via phone, email, chat, and letters. Update CRM systems with account changes and notes. Triage faults and schedule engineer visits. Assist with billing, payments, and account queries. Promote products and packages. Meet SLAs and KPIs to ensure high customer satisfaction. Collaborate with colleagues and contribute to team morale. Suggest relevant up-sell/cross-sell opportunities. Skills & Experience Essential: Strong communication and interpersonal skills. Confident IT skills. Ability to work in a fast-paced environment. Organised, self-motivated, and problem-solving mindset. Benefits Up to 12% bonus Annual cost-of-living pay review 33 days holiday (incl. bank holidays) + option to buy 2 extra weeks Enhanced parental leave £1000 referral bonus Career development opportunities Award-winning inclusive culture For immediate consideration to interview next week - please apply now!

If you've worked in hospitality or retail and love helping people, this could be the perfect next step in your career! This is a great opportunity to bring your previous customer service experience to an office environment with great training and long-term development on offer! Location: Gloucester and Home Based Shift Pattern: Rotating shifts between 08:00–20:00 - 35 hours per week Week 1- 08:00-16:00 Office Based Week 2 - 12:00- 20:00 Home based + Sat 9-5 from home (day off in the week) Week 3 - 08:00-16:00 Office Based Week 4 - 12:00- 20:00 Home based + Sun 9-5 from home (day off in the week) Purpose of the Role Deliver exceptional customer service helping my client achieve its mission to earn customer loyalty and drive business growth. Key Responsibilities Respond to customer queries via phone, email, chat, and letters. Update CRM systems with account changes and notes. Triage faults and schedule engineer visits. Assist with billing, payments, and account queries. Promote products and packages. Meet SLAs and KPIs to ensure high customer satisfaction. Collaborate with colleagues and contribute to team morale. Suggest relevant up-sell/cross-sell opportunities. Skills & Experience Essential: Strong communication and interpersonal skills. Confident IT skills. Ability to work in a fast-paced environment. Organised, self-motivated, and problem-solving mindset. Benefits Up to 12% bonus Annual cost-of-living pay review 33 days holiday (incl. bank holidays) + option to buy 2 extra weeks Enhanced parental leave £1000 referral bonus Career development opportunities Award-winning inclusive culture For immediate consideration to interview next week - please apply now!

We are currently recruiting for a Call Centre Supervisor (temp to perm) to join a fast-paced, high-volume contact centre environment. Location: Birmingham Business Park (near Solihull Parkway) Working Hours: Monday to Friday (42.5 hours over 5 days) - Weekend availability is essential for this role. Pay Rate: £15 84 per hour The Role You will oversee the customer journey from initial instruction through to completion, ensuring excellent service delivery and smooth operational performance. This is a hands-on supervisory role, managing workflow, supporting a team, and maintaining high service standards. Key Responsibilities Manage day-to-day workflow and team task allocation Handle customer contact, updates, and progress chasing Ensure all tasks are completed accurately and within SLAs Monitor KPIs and operational performance Handle escalations and resolve service issues Support weekend planning and workload distribution Analyse performance data, trends, and customer feedback Promote a customer-focused, high-performance culture What We’re Looking For Experience in a call centre, customer service, or insurance claims environment Proven team leadership or supervisory experience Ability to work in a fast-paced, high-volume setting Strong communication and problem-solving skills Calm and resilient under pressure Confident using Microsoft Office and reporting tools Key Traits Results-driven and customer-focused Strong organisation and prioritisation skills Decisive and adaptable Committed to continuous improvement If you are interested in this role, please apply now using the link.