Complaints Handler

Customer Service & Administration Assistant – Immediate Start East Grinstead (Office-based) Full-time | 8am–5pm or 9am–6pm We are currently recruiting on behalf of a key client based in East Grinstead who is seeking a Customer Service & Administration Assistant to join their team on an immediate basis. This is a fantastic opportunity to work within a busy, fast-paced environment where you will play a key role in supporting both customers and internal operations. Key Responsibilities: Handling customer enquiries via phone and email Processing orders and updating internal systems Providing general administrative support to the team Liaising with internal departments to ensure smooth operations Maintaining accurate records and documentation What we’re looking for: Previous customer service and/or administrative experience Strong communication and organisational skills Good attention to detail Confident using Microsoft Office and internal systems A proactive and team-oriented approach What’s on offer: Friendly and supportive working environment Immediate start Structured working hours (8am–5pm or 9am–6pm) Office-based role with a well-established organisation If you’re available immediately and looking to join a reputable company where you can make an impact from day one, we’d love to hear from you.

Job Title: Customer Service Advisor Location: Southampton Salary: Up to £30k per annum Hours: Full Time (Monday to Friday) Job Overview The successful candidate will be responsible for delivering excellent customer service, handling enquiries efficiently, and ensuring a positive experience for every customer interaction. Key Responsibilities Handle customer enquiries via phone, email, live chat, or face-to-face Provide accurate information about products, services, and processes Resolve customer issues and complaints in a professional and timely manner Process orders, returns, and account updates accurately Maintain up-to-date and detailed customer records Meet individual and team performance targets Escalate complex issues to the appropriate department when required Follow company policies, procedures, and data protection guidelines Key Skills & Experience Previous experience in a customer service or contact centre role (desirable but not essential) Excellent verbal and written communication skills Strong listening and problem-solving abilities Ability to remain calm and professional under pressure Confident using computer systems and CRM software A positive, can-do attitude and strong work ethic Personal Attributes Customer-focused and empathetic Reliable and punctual Team player with the ability to work independently Willingness to learn and develop new skills Next Steps Apply online or contact Reed Southampton for more information.

We are currently recruiting for an experienced Visiting Officer to join our Swindon based client on permanent basis. This will be in their Business Rates (NNDR) team to undertake inspections of business premises within Swindon. The successful candidate will be required to produce detailed reports relating to visits they have undertaken, and to gather & verify evidence. They will also need to have their own vehicle and be able to effectively plan a route of their planned visits within the district. Mileage expenses will be reimbursed for business miles travelled. Job Title: Visiting Officer (Business Rates) Salary: £20,814-£24,486 (Prorated) Location: Swindon, Permanent – Part Time: 19 hours per week - Hybrid Duties will include: Conduct NNDR inspection visits and advice relating to all manner of discounts and exemptions. Support members of the public in completing applications\changes in relation to NNDR. Gather\verify evidence in conjunction with assessments. Hand deliver notification of recovery intention\outcomes to members of the businesses. Produce and deliver completion notices. Produce reports relating to the visits. Provide basic revenues processing duties. Ensure knowledge is kept up to speed in relation to business and site policies. Assist in the preparation and processing of relief reviews. The post holder is required to take reasonable care of the health and safety of themselves and other persons who may be affected by their work, to comply with the Health and Safety Policy and to co-operate with the business on health and safety matters at all times. Essential Skills and Attributes: Good planning and motivation skills Excellent verbal and written communication skills Familiar with use of technology Ability to work to pre-agreed targets Ability to work under your own direction Previous experience of inspection/visiting role useful, though not essential Access to vehicle and clean driving licence The ideal candidate will be confident in meeting new people and building strong relationships while gathering important data to assist the Local Council. They will also be responsible for maintaining key relationships with high profile businesses within Swindon, and the review of new builds within the area This is an integral role for our client, and they are looking to interview people as soon as possible. If you are interested in this role and would like to hear more and potentially be submitted, please apply now and we can arrange a call.

About the Role We are seeking an experienced and customer-focused Housing Complaints Handler to join our clients team on a temp basis over the summer You will be responsible for managing and resolving complaints from tenants and residents, ensuring a fair, timely, and consistent approach in line with company policies and regulatory requirements. This role plays a crucial part in maintaining customer satisfaction, improving service delivery, and ensuring compliance with housing standards. Monday to Friday 9am-5pm Key Responsibilities Manage a caseload of housing-related complaints from initial receipt through to resolution Investigate complaints thoroughly, liaising with internal departments, contractors, and external stakeholders where required Provide clear, accurate, and empathetic responses to residents, both in writing and over the phone Ensure responses are delivered within agreed service level agreements (SLAs) and regulatory timeframes Maintain detailed and accurate case records on internal systems Identify trends and recurring issues, providing feedback to management to support service improvements Escalate complex or high-risk cases appropriately Support responses to Stage 1 and Stage 2 complaints, and occasionally contribute to Ombudsman submissions Ensure full compliance with housing policies, procedures, and relevant legislation Skills & Experience Required Previous experience handling complaints within a housing, public sector, or customer service environment – any regulatory environment Strong investigative and problem-solving skills Excellent written and verbal communication skills with the ability to handle sensitive situations Ability to manage a busy caseload and meet deadlines Strong attention to detail and organisational skills Experience working with case management systems or CRM databases Good understanding of housing legislation and complaint handling frameworks (desirable) This role is Monday to Friday 9am-5pm. FTC of 3 months to cover holiday season. £31,700pa – pro rata

Senior Customer Service Executive Location: York City Centre Job Type: Full-time Annual Salary: Paying up to £30,000 plus 1k bonus Working Hours: Monday to Friday with shifts between 8.00am and 6.00pm (Either 8.00–4.30, 9.00–5.30, or 9.30–6.00). Occasional weekend cover required (9.00am–5.00pm) with time off in lieu during the week. Do you have 2+ years previous call handling/call centre experience and want to work for one of the best in the business? Look no further. We are currently hiring for 3 Senior Customer Service Executives where you will play a pivotal role in delivering a first-rate, end-to-end customer experience. This position is crucial for supporting our clients ambition to exceed customer expectations and drive loyalty. Day-to-day of the role: Act as a key point of contact for customers ensuring a seamless experience. Handle inbound and outbound communications across multiple channels including phone, email, and digital platforms, focusing on high-quality written communication. Provide clear, accurate, and engaging responses to customers. Efficiently and accurately issue confirmations and processing online requests. Proactively resolve customer queries and issues, taking ownership through to resolution. Support the administration of amendments. Discuss alternative options with customers to retain business and enhance their experience. Collaborate effectively with internal departments to deliver a joined-up customer experience. Contribute to continuous improvement initiatives within the Customer Service team, identifying opportunities to enhance processes and customer outcomes. Required Skills & Qualifications: 2+ years in a high-volume customer service environment. Strong customer-first mindset with a passion for delivering exceptional experiences. Excellent written and verbal communication skills, with a professional approach. Proactive commitment to continuous improvement and personal development. High level of accountability and ownership for outcomes. Ability to contribute ideas, insight, and experience that add value to the wider team. Benefits: Best salary in the York Market for Customer Service Multiple Employee discounts 33 days holiday inc bank holidays Healthcare benefits Enhanced maternity and paternity leave Contributory pension scheme Plus much more So if you are an experienced Customer Service professional don't hesitate in applying as we are shortlisting imminently.

Senior Customer Service Executive Location: York City Centre Job Type: Full-time Annual Salary: Paying up to £30,000 plus 1k bonus Working Hours: Monday to Friday with shifts between 8.00am and 6.00pm (Either 8.00–4.30, 9.00–5.30, or 9.30–6.00). Occasional weekend cover required (9.00am–5.00pm) with time off in lieu during the week. Do you have 2+ years previous call handling/call centre experience and want to work for one of the best in the business? Look no further. We are currently hiring for 3 Senior Customer Service Executives where you will play a pivotal role in delivering a first-rate, end-to-end customer experience. This position is crucial for supporting our clients ambition to exceed customer expectations and drive loyalty. Day-to-day of the role: Act as a key point of contact for customers ensuring a seamless experience. Handle inbound and outbound communications across multiple channels including phone, email, and digital platforms, focusing on high-quality written communication. Provide clear, accurate, and engaging responses to customers. Efficiently and accurately issue confirmations and processing online requests. Proactively resolve customer queries and issues, taking ownership through to resolution. Support the administration of amendments. Discuss alternative options with customers to retain business and enhance their experience. Collaborate effectively with internal departments to deliver a joined-up customer experience. Contribute to continuous improvement initiatives within the Customer Service team, identifying opportunities to enhance processes and customer outcomes. Required Skills & Qualifications: 2+ years in a high-volume customer service environment. Strong customer-first mindset with a passion for delivering exceptional experiences. Excellent written and verbal communication skills, with a professional approach. Proactive commitment to continuous improvement and personal development. High level of accountability and ownership for outcomes. Ability to contribute ideas, insight, and experience that add value to the wider team. Benefits: Best salary in the York Market for Customer Service Multiple Employee discounts 33 days holiday inc bank holidays Healthcare benefits Enhanced maternity and paternity leave Contributory pension scheme Plus much more So if you are an experienced Customer Service professional don't hesitate in applying as we are shortlisting imminently.

Customer Care Coordinator Location: Ringwood Job Type: Full-time - 35 hours a week Contract type: Fix Term Contract 12 months Salary: £29,710 An exciting opportunity has arisen to join one of the UK's largest house builders. We are looking for a Customer Care Coordinator to join our dedicated Customer Care team. This role is pivotal in delivering a high standard of customer service throughout the post-completion journey, ensuring timely communication, defect resolution, and system accuracy. Day-to-day of the role: Positively contribute to the level of service delivered to our customers, ensuring alignment with industry standards and expectations. Contact customers during their warranty period to check satisfaction and provide updates on reported issues. Respond to customer emails professionally and within agreed service level agreements (SLAs). Monitor incoming call volumes and work with the Customer Care team to ensure consistent service coverage during office hours. Maintain accurate records by updating plot, customer, and subcontractor details in customer care systems. Build strong rapport with customers through courtesy calls, home visits, and drop-in sessions at designated developments. Champion customer satisfaction surveys through positive engagement throughout the customer journey. Liaise with subcontractors to ensure timely and effective defect resolution. Identify and report subcontractor performance concerns to uphold standards and support cost recovery. Coordinate with the Customer Care Operative to arrange appointments, identify defects, and manage material supply to ensure smooth resolution and reduce repeat visits. Assist in managing customer complaints in line with the complaints procedure, escalating formal complaints and potential issues as necessary. Support divisional customer outcomes and experience by contributing to service quality and operational efficiency. Required Skills & Qualifications: Significant relevant experience in a fast-paced Customer Care environment. Experience as a Customer Care Coordinator is advantageous. GCSE Maths and English - Grade 4/C (or equivalent). Customer Care qualification would be advantageous. Excellent interpersonal and communication skills, with the ability to effectively communicate with a wide range of people. Strong administration skills with the ability to coordinate numerous priorities. Proficient IT skills along with a good working knowledge of Microsoft Office (Word, Excel, and Outlook). Ability to work to deadlines in a fast-paced environment. Ability to work on own initiative and as part of a team. Committed to diversity and inclusion. Benefits: Competitive salary. Competitive annual bonus. Contributory pension scheme. 25 days holiday, plus bank holidays. Access to discounts and benefits portal. ShareSave Scheme. Cycle to Work Scheme. Life assurance. Holiday Purchase Scheme. Earn and Learn Opportunities. To apply for this Customer Care Coordinator position, please submit your CV and cover letter detailing your relevant experience and why you are interested in this role.

Customer Care Coordinator Location: Ringwood Job Type: Full-time - 35 hours a week Contract type: Fix Term Contract 12 months Salary: £29,710 An exciting opportunity has arisen to join one of the UK's largest house builders. We are looking for a Customer Care Coordinator to join our dedicated Customer Care team. This role is pivotal in delivering a high standard of customer service throughout the post-completion journey, ensuring timely communication, defect resolution, and system accuracy. Day-to-day of the role: Positively contribute to the level of service delivered to our customers, ensuring alignment with industry standards and expectations. Contact customers during their warranty period to check satisfaction and provide updates on reported issues. Respond to customer emails professionally and within agreed service level agreements (SLAs). Monitor incoming call volumes and work with the Customer Care team to ensure consistent service coverage during office hours. Maintain accurate records by updating plot, customer, and subcontractor details in customer care systems. Build strong rapport with customers through courtesy calls, home visits, and drop-in sessions at designated developments. Champion customer satisfaction surveys through positive engagement throughout the customer journey. Liaise with subcontractors to ensure timely and effective defect resolution. Identify and report subcontractor performance concerns to uphold standards and support cost recovery. Coordinate with the Customer Care Operative to arrange appointments, identify defects, and manage material supply to ensure smooth resolution and reduce repeat visits. Assist in managing customer complaints in line with the complaints procedure, escalating formal complaints and potential issues as necessary. Support divisional customer outcomes and experience by contributing to service quality and operational efficiency. Required Skills & Qualifications: Significant relevant experience in a fast-paced Customer Care environment. Experience as a Customer Care Coordinator is advantageous. GCSE Maths and English - Grade 4/C (or equivalent). Customer Care qualification would be advantageous. Excellent interpersonal and communication skills, with the ability to effectively communicate with a wide range of people. Strong administration skills with the ability to coordinate numerous priorities. Proficient IT skills along with a good working knowledge of Microsoft Office (Word, Excel, and Outlook). Ability to work to deadlines in a fast-paced environment. Ability to work on own initiative and as part of a team. Committed to diversity and inclusion. Benefits: Competitive salary. Competitive annual bonus. Contributory pension scheme. 25 days holiday, plus bank holidays. Access to discounts and benefits portal. ShareSave Scheme. Cycle to Work Scheme. Life assurance. Holiday Purchase Scheme. Earn and Learn Opportunities. To apply for this Customer Care Coordinator position, please submit your CV and cover letter detailing your relevant experience and why you are interested in this role.

Customer Care Coordinator Location: Ringwood Job Type: Full-time - 35 hours a week Contract type: Fix Term Contract 12 months Salary: £29,710 An exciting opportunity has arisen to join one of the UK's largest house builders. We are looking for a Customer Care Coordinator to join our dedicated Customer Care team. This role is pivotal in delivering a high standard of customer service throughout the post-completion journey, ensuring timely communication, defect resolution, and system accuracy. Day-to-day of the role: Positively contribute to the level of service delivered to our customers, ensuring alignment with industry standards and expectations. Contact customers during their warranty period to check satisfaction and provide updates on reported issues. Respond to customer emails professionally and within agreed service level agreements (SLAs). Monitor incoming call volumes and work with the Customer Care team to ensure consistent service coverage during office hours. Maintain accurate records by updating plot, customer, and subcontractor details in customer care systems. Build strong rapport with customers through courtesy calls, home visits, and drop-in sessions at designated developments. Champion customer satisfaction surveys through positive engagement throughout the customer journey. Liaise with subcontractors to ensure timely and effective defect resolution. Identify and report subcontractor performance concerns to uphold standards and support cost recovery. Coordinate with the Customer Care Operative to arrange appointments, identify defects, and manage material supply to ensure smooth resolution and reduce repeat visits. Assist in managing customer complaints in line with the complaints procedure, escalating formal complaints and potential issues as necessary. Support divisional customer outcomes and experience by contributing to service quality and operational efficiency. Required Skills & Qualifications: Significant relevant experience in a fast-paced Customer Care environment. Experience as a Customer Care Coordinator is advantageous. GCSE Maths and English - Grade 4/C (or equivalent). Customer Care qualification would be advantageous. Excellent interpersonal and communication skills, with the ability to effectively communicate with a wide range of people. Strong administration skills with the ability to coordinate numerous priorities. Proficient IT skills along with a good working knowledge of Microsoft Office (Word, Excel, and Outlook). Ability to work to deadlines in a fast-paced environment. Ability to work on own initiative and as part of a team. Committed to diversity and inclusion. Benefits: Competitive salary. Competitive annual bonus. Contributory pension scheme. 25 days holiday, plus bank holidays. Access to discounts and benefits portal. ShareSave Scheme. Cycle to Work Scheme. Life assurance. Holiday Purchase Scheme. Earn and Learn Opportunities. To apply for this Customer Care Coordinator position, please submit your CV and cover letter detailing your relevant experience and why you are interested in this role.

Customer Care Coordinator Location: Ringwood Job Type: Full-time - 35 hours a week Contract type: Fix Term Contract 12 months Salary: £29,710 An exciting opportunity has arisen to join one of the UK's largest house builders. We are looking for a Customer Care Coordinator to join our dedicated Customer Care team. This role is pivotal in delivering a high standard of customer service throughout the post-completion journey, ensuring timely communication, defect resolution, and system accuracy. Day-to-day of the role: Positively contribute to the level of service delivered to our customers, ensuring alignment with industry standards and expectations. Contact customers during their warranty period to check satisfaction and provide updates on reported issues. Respond to customer emails professionally and within agreed service level agreements (SLAs). Monitor incoming call volumes and work with the Customer Care team to ensure consistent service coverage during office hours. Maintain accurate records by updating plot, customer, and subcontractor details in customer care systems. Build strong rapport with customers through courtesy calls, home visits, and drop-in sessions at designated developments. Champion customer satisfaction surveys through positive engagement throughout the customer journey. Liaise with subcontractors to ensure timely and effective defect resolution. Identify and report subcontractor performance concerns to uphold standards and support cost recovery. Coordinate with the Customer Care Operative to arrange appointments, identify defects, and manage material supply to ensure smooth resolution and reduce repeat visits. Assist in managing customer complaints in line with the complaints procedure, escalating formal complaints and potential issues as necessary. Support divisional customer outcomes and experience by contributing to service quality and operational efficiency. Required Skills & Qualifications: Significant relevant experience in a fast-paced Customer Care environment. Experience as a Customer Care Coordinator is advantageous. GCSE Maths and English - Grade 4/C (or equivalent). Customer Care qualification would be advantageous. Excellent interpersonal and communication skills, with the ability to effectively communicate with a wide range of people. Strong administration skills with the ability to coordinate numerous priorities. Proficient IT skills along with a good working knowledge of Microsoft Office (Word, Excel, and Outlook). Ability to work to deadlines in a fast-paced environment. Ability to work on own initiative and as part of a team. Committed to diversity and inclusion. Benefits: Competitive salary. Competitive annual bonus. Contributory pension scheme. 25 days holiday, plus bank holidays. Access to discounts and benefits portal. ShareSave Scheme. Cycle to Work Scheme. Life assurance. Holiday Purchase Scheme. Earn and Learn Opportunities. To apply for this Customer Care Coordinator position, please submit your CV and cover letter detailing your relevant experience and why you are interested in this role.