Car Sales

Department: Van Sales Reports to: Retail Sales Manager Job Summary The Business Development Executive (BDE) – Retail is responsible for driving sales growth of Mercedes-Benz Vans by identifying, developing, and converting new business opportunities within the SME and B2B markets. Based from Hatfield, this field-based role requires a proactive, strategic, and consultative sales approach. The BDE will build long-term customer relationships, deliver tailored mobility solutions, and ensure an exceptional end-to-end customer experience aligned with Mercedes-Benz brand values. Working closely with internal stakeholders, the BDE will guide customers through the full sales journey—from vehicle selection and specification through to funding solutions and aftersales support. Key Duties and Responsibilities Sales and Business Development Actively identify, prospect, and develop new business opportunities within the UK commercial van market. Drive incremental sales volume and increase market share through targeted field-based activity. Convert qualified leads into successful sales outcomes. Client Relationship Management Build and maintain strong, long-term relationships with new and existing SME and B2B customers. Develop a deep understanding of customers’ business operations, fleet requirements, and growth objectives. Act as a trusted advisor, delivering tailored commercial vehicle solutions. Product and Market Expertise Maintain expert knowledge of Mercedes-Benz van models, specifications, and configurations. Confidently communicate product benefits, compliance requirements, and total cost of ownership. Stay informed on competitor activity, market trends, and industry developments. Consultative Selling and Closing Apply a consultative sales approach to recommend appropriate vehicle, funding, and service solutions. Negotiate pricing, terms, and contracts within agreed parameters. Close sales efficiently while maintaining high levels of customer satisfaction. Pipeline and Performance Management Manage and prioritise the sales pipeline effectively to achieve individual and team targets. Maintain accurate sales forecasts and activity plans. Monitor performance against agreed KPIs. Administration and Reporting Maintain accurate and up-to-date records of customer interactions and sales activity using CRM systems. Prepare regular reports on sales performance, forecasts, and market trends. Customer Experience Deliver a consistently high standard of customer service before, during, and after the sales process. Respond promptly and professionally to customer queries, concerns, and issues. Collaboration Work closely with a dedicated Customer Support Executive (CSE), Business and Compliance Administrator, and Sales Administration teams to ensure a seamless customer journey and high levels of satisfaction. Skills and Experience Experience of sales within the automotive industry is essential. Experience of selling commercial vehicles (LCV) is desirable. Proven Business-to-Business (B2B) sales experience is essential. Ability to work independently and as part of a team in a fast-paced environment is essential. Excellent communication, negotiation, and interpersonal skills are essential. Proficiency in CRM systems and Microsoft Office Suite is desirable. A valid UK driving licence with a clean driving record is essential.

Department: Van Sales Reports to: Retail Sales Manager Job Summary The Business Development Executive (BDE) – Retail is responsible for driving sales growth of Mercedes-Benz Vans by identifying, developing, and converting new business opportunities within the SME and B2B markets. Based from Hatfield, this field-based role requires a proactive, strategic, and consultative sales approach. The BDE will build long-term customer relationships, deliver tailored mobility solutions, and ensure an exceptional end-to-end customer experience aligned with Mercedes-Benz brand values. Working closely with internal stakeholders, the BDE will guide customers through the full sales journey—from vehicle selection and specification through to funding solutions and aftersales support. Key Duties and Responsibilities Sales and Business Development Actively identify, prospect, and develop new business opportunities within the UK commercial van market. Drive incremental sales volume and increase market share through targeted field-based activity. Convert qualified leads into successful sales outcomes. Client Relationship Management Build and maintain strong, long-term relationships with new and existing SME and B2B customers. Develop a deep understanding of customers’ business operations, fleet requirements, and growth objectives. Act as a trusted advisor, delivering tailored commercial vehicle solutions. Product and Market Expertise Maintain expert knowledge of Mercedes-Benz van models, specifications, and configurations. Confidently communicate product benefits, compliance requirements, and total cost of ownership. Stay informed on competitor activity, market trends, and industry developments. Consultative Selling and Closing Apply a consultative sales approach to recommend appropriate vehicle, funding, and service solutions. Negotiate pricing, terms, and contracts within agreed parameters. Close sales efficiently while maintaining high levels of customer satisfaction. Pipeline and Performance Management Manage and prioritise the sales pipeline effectively to achieve individual and team targets. Maintain accurate sales forecasts and activity plans. Monitor performance against agreed KPIs. Administration and Reporting Maintain accurate and up-to-date records of customer interactions and sales activity using CRM systems. Prepare regular reports on sales performance, forecasts, and market trends. Customer Experience Deliver a consistently high standard of customer service before, during, and after the sales process. Respond promptly and professionally to customer queries, concerns, and issues. Collaboration Work closely with a dedicated Customer Support Executive (CSE), Business and Compliance Administrator, and Sales Administration teams to ensure a seamless customer journey and high levels of satisfaction. Skills and Experience Experience of sales within the automotive industry is essential. Experience of selling commercial vehicles (LCV) is desirable. Proven Business-to-Business (B2B) sales experience is essential. Ability to work independently and as part of a team in a fast-paced environment is essential. Excellent communication, negotiation, and interpersonal skills are essential. Proficiency in CRM systems and Microsoft Office Suite is desirable. A valid UK driving licence with a clean driving record is essential.

Truck Sales Administration Supervisor Department: Truck Sales Reports To: Truck Sales Director The Truck Sales Administration Supervisor is responsible for overseeing all administrative and operational functions within the Truck Sales department, ensuring efficiency, accuracy, and full compliance with the company and brand standards. Working closely with the Sales and Finance teams, the role supports stock management, factory and dealer transfers, invoicing, adoptions, and cash flow control. The position also has responsibility for departmental systems, reporting, vehicle control, and cost management, while leading and developing a high-performing Sales Administration team. The role plays a key part in driving operational excellence, maintaining dealer standards, and building strong working relationships across the company and brand partners, and external stakeholders. Key Duties Manage and support truck stock levels across all ranges in line with the company and brand targets, including factory orders and inter-dealer transfers. Monitor, control, and report on administrative and operational costs, including stocking, delivery, internal, and subcontractor charges. Oversee vehicle control both on-site and at subcontractor locations, ensuring accurate status tracking and documentation. Maintain robust, accurate, and up-to-date reporting systems to support performance analysis and decision-making. Manage the Kerridge system for the Truck Sales department, including the timely and accurate processing of purchase invoices. Ensure thorough vehicle checks are completed on all incoming and outgoing units. Work closely with the Sales and Finance teams to support invoicing, adoptions, and effective cash flow management. Ensure all accounting procedures are completed accurately, compliantly, and within required timescales. Manage archive records in line with regulatory requirements, ensuring secure storage and the timely destruction of documents. Uphold and promote Dealer Standards across all sales administration activities. Build and maintain strong, positive working relationships with colleagues across the company and brand contacts, and external partners. Management Provide line management for Sales Administrators and Sales Drivers. Train and support sales administration staff in Kerridge, AFRL, and day-to-day operational procedures. Set clear performance objectives, monitor progress, and motivate the team to achieve departmental targets. Plan and manage holiday and sickness cover to ensure continuity of service and departmental efficiency. Skills The successful candidate will have proven experience in sales administration or stock control, within the automotive or commercial vehicle industry. Strong organisational, numerical, and time management skills are essential, along with excellent attention to detail. A high level of confidence using Kerridge and Microsoft Office applications is required, as is the ability to communicate effectively and build strong working relationships across departments and with external partners. Experience of managing and developing a small team, along with a solid understanding of vehicle ordering, invoicing, and financial reconciliation processes, would be advantageous. The company out their colleagues first and promote a culture of growth, ambition, and development, where achievements are recognised and rewarded.

Truck Sales Administration Supervisor Department: Truck Sales Reports To: Truck Sales Director The Truck Sales Administration Supervisor is responsible for overseeing all administrative and operational functions within the Truck Sales department, ensuring efficiency, accuracy, and full compliance with the company and brand standards. Working closely with the Sales and Finance teams, the role supports stock management, factory and dealer transfers, invoicing, adoptions, and cash flow control. The position also has responsibility for departmental systems, reporting, vehicle control, and cost management, while leading and developing a high-performing Sales Administration team. The role plays a key part in driving operational excellence, maintaining dealer standards, and building strong working relationships across the company and brand partners, and external stakeholders. Key Duties Manage and support truck stock levels across all ranges in line with the company and brand targets, including factory orders and inter-dealer transfers. Monitor, control, and report on administrative and operational costs, including stocking, delivery, internal, and subcontractor charges. Oversee vehicle control both on-site and at subcontractor locations, ensuring accurate status tracking and documentation. Maintain robust, accurate, and up-to-date reporting systems to support performance analysis and decision-making. Manage the Kerridge system for the Truck Sales department, including the timely and accurate processing of purchase invoices. Ensure thorough vehicle checks are completed on all incoming and outgoing units. Work closely with the Sales and Finance teams to support invoicing, adoptions, and effective cash flow management. Ensure all accounting procedures are completed accurately, compliantly, and within required timescales. Manage archive records in line with regulatory requirements, ensuring secure storage and the timely destruction of documents. Uphold and promote Dealer Standards across all sales administration activities. Build and maintain strong, positive working relationships with colleagues across the company and brand contacts, and external partners. Management Provide line management for Sales Administrators and Sales Drivers. Train and support sales administration staff in Kerridge, AFRL, and day-to-day operational procedures. Set clear performance objectives, monitor progress, and motivate the team to achieve departmental targets. Plan and manage holiday and sickness cover to ensure continuity of service and departmental efficiency. Skills The successful candidate will have proven experience in sales administration or stock control, within the automotive or commercial vehicle industry. Strong organisational, numerical, and time management skills are essential, along with excellent attention to detail. A high level of confidence using Kerridge and Microsoft Office applications is required, as is the ability to communicate effectively and build strong working relationships across departments and with external partners. Experience of managing and developing a small team, along with a solid understanding of vehicle ordering, invoicing, and financial reconciliation processes, would be advantageous. The company out their colleagues first and promote a culture of growth, ambition, and development, where achievements are recognised and rewarded.

Truck Sales Administration Supervisor Department: Truck Sales Reports To: Truck Sales Director The Truck Sales Administration Supervisor is responsible for overseeing all administrative and operational functions within the Truck Sales department, ensuring efficiency, accuracy, and full compliance with the company and brand standards. Working closely with the Sales and Finance teams, the role supports stock management, factory and dealer transfers, invoicing, adoptions, and cash flow control. The position also has responsibility for departmental systems, reporting, vehicle control, and cost management, while leading and developing a high-performing Sales Administration team. The role plays a key part in driving operational excellence, maintaining dealer standards, and building strong working relationships across the company and brand partners, and external stakeholders. Key Duties Manage and support truck stock levels across all ranges in line with the company and brand targets, including factory orders and inter-dealer transfers. Monitor, control, and report on administrative and operational costs, including stocking, delivery, internal, and subcontractor charges. Oversee vehicle control both on-site and at subcontractor locations, ensuring accurate status tracking and documentation. Maintain robust, accurate, and up-to-date reporting systems to support performance analysis and decision-making. Manage the Kerridge system for the Truck Sales department, including the timely and accurate processing of purchase invoices. Ensure thorough vehicle checks are completed on all incoming and outgoing units. Work closely with the Sales and Finance teams to support invoicing, adoptions, and effective cash flow management. Ensure all accounting procedures are completed accurately, compliantly, and within required timescales. Manage archive records in line with regulatory requirements, ensuring secure storage and the timely destruction of documents. Uphold and promote Dealer Standards across all sales administration activities. Build and maintain strong, positive working relationships with colleagues across the company and brand contacts, and external partners. Management Provide line management for Sales Administrators and Sales Drivers. Train and support sales administration staff in Kerridge, AFRL, and day-to-day operational procedures. Set clear performance objectives, monitor progress, and motivate the team to achieve departmental targets. Plan and manage holiday and sickness cover to ensure continuity of service and departmental efficiency. Skills The successful candidate will have proven experience in sales administration or stock control, within the automotive or commercial vehicle industry. Strong organisational, numerical, and time management skills are essential, along with excellent attention to detail. A high level of confidence using Kerridge and Microsoft Office applications is required, as is the ability to communicate effectively and build strong working relationships across departments and with external partners. Experience of managing and developing a small team, along with a solid understanding of vehicle ordering, invoicing, and financial reconciliation processes, would be advantageous. The company out their colleagues first and promote a culture of growth, ambition, and development, where achievements are recognised and rewarded.

Job Title: HGV / Vehicle Technician Location: Avonmouth Salary: £22 per hour (Total annual salary: £46,046) Shift Pattern: 4 on, 4 off Reporting To Workshop Chargehand / Workshop or Service Manager Role Objectives Complete all servicing and maintenance work to the highest standard within manufacturer time schedules Deliver a professional, high-quality performance in all work activities, contributing to customer satisfaction and retention Support workshop colleagues with technical issues and continuous improvements Carry out comprehensive fault diagnosis and repair of vehicle malfunctions Ensure full compliance with all company policies and procedures Accurately document results of diagnostics, repairs, servicing, and safety inspections Promote a positive image of the product and after-sales service Key Responsibilities Carry out all work in line with manufacturer standards and instructions Perform visual inspections, adjustments, and replacement of worn or defective components Undertake retrofitting of accessories and removable body components Identify and report abnormal wear and defects Complete minor repairs independently and assist with complex repairs as required Conduct major assembly work and repair operations on key components and units Follow job card instructions and liaise with the workshop controller Report any additional work or parts required promptly Ensure all tools and equipment are maintained in good working order Keep work bays and workshop areas clean and organised Adhere strictly to all company policies and health & safety procedures Complete ongoing technical training in line with manufacturer expectations Key Performance Measures Completion of all service and maintenance work within manufacturer timeframes Accuracy and effectiveness in diagnosing and repairing faults Quality and completeness of documentation for all work carried out

Vehicle Technician / Mechanic (Level 3) Location: Wantage Salary: £30,000 – £40,000 (depending on experience) Working Hours: Monday to Friday, 8:30am – 5:30pm Overview We are currently seeking an experienced and qualified Level 3 Vehicle Technician / Mechanic to join a well-established and busy workshop in Wantage. This is an excellent opportunity for a skilled technician looking to work in a professional, supportive environment with a strong pipeline of work. Key Responsibilities Carry out a wide range of mechanical and diagnostic work on various makes and models Perform major vehicle repairs, including: Clutches Cambelts / timing chains Conduct routine servicing, maintenance, and inspections Diagnose faults using appropriate tools and equipment Ensure all work is completed to a high standard and within allocated timeframes Maintain accurate job records and complete relevant documentation Work in compliance with health & safety regulations and workshop procedures Communicate effectively with colleagues and, where required, customers Requirements NVQ Level 3 (or equivalent) in Vehicle Maintenance & Repair Proven experience as a Vehicle Technician / Mechanic Strong technical knowledge of vehicle systems and diagnostics Experience carrying out clutches and cambelts is highly desirable Ability to work independently as well as part of a team Full UK driving licence Desirable (Not Essential) Qualified MOT Tester Experience with a variety of vehicle brands (including modern and older models) Familiarity with diagnostic software and workshop management systems Personal Attributes Strong problem-solving skills and attention to detail Reliable, punctual, and motivated Ability to manage workload effectively in a busy environment Positive attitude and willingness to continually develop skills What’s on Offer Competitive salary based on experience (£30K–£40K) Stable, Monday–Friday working hours (no weekends) Supportive team environment Opportunity for further training and development Long-term career progression within a growing business

Customer Service Administrator Witham | Full-Time | Permanent I am working exclusively with a well-established and values-driven business in Witham to recruit a Customer Service Administrator for their Service Department. This is a key site-based role, ideal for someone who enjoys balancing customer interaction with strong administrative skills with a keen eye to detail within a fast-paced service environment. This position plays a vital role in ensuring customers receive a professional, transparent, and seamless experience from start to finish, while also maintaining precise control over costing and invoicing. The Role As Customer Service Administrator, you will act as the central link between customers, the workshop, and internal systems, ensuring service activity is delivered efficiently, compliantly, and profitably. Key responsibilities include: Acting as the main point of contact for customers throughout the service lifecycle Managing bookings and rebooking's in coordination with the Workshop Controller to optimise capacity Keeping customers fully informed at each stage of the process and identifying opportunities to upsell Accurately costing and invoicing both retail and work in line with company processes, legal requirements, and business standards Maintaining high levels of accuracy across systems, records, and financial data Proactively identifying opportunities to improve service processes and customer satisfaction Candidate Requirements Essential: Proven experience delivering excellent customer service and managing customer expectations Strong verbal and written communication skills High level of numeracy with confidence handling margins, costs, and invoicing Good IT skills with experience using CRM or customer record systems Strong organisation skills and attention to detail Salary & Benefits £30,500 basic salary with a discretionary bonus scheme (OTE £37,500) 45 hours per week and work every other Saturday for 5 hours (Paid overtime) 24 days annual leave plus bank holidays Simply Health care plan Staff referral scheme Enhanced maternity and paternity leave Employee Assistance Programme (EAP) To apply for this Customer Service Administrator position, please submit your CV any questions please call Sian on 01245 352332. **Please only apply if you have the relevant experience and can work every other Saturday (8am-1pm)**

Job Title - Spare Parts Sales Specialist Spare Parts Quoting & Order Fulfilment • Prepare accurate and timely spare parts quotations for UK & Ireland customers using the ERP system • Process spare parts and service-related orders for UK & Ireland customers using the ERP system • Coordinate customer returns, repairs, invoicing, and credit processes via ERP • Proactively monitor and manage open orders to ensure ontime delivery • Expedite sales order backlog to maximise billing output Customer Service • Maintain and build strong relationships with our customers/suppliers to ensure satisfaction • Provide high-quality, responsive customer service across all forms of communication channels in line with SLA’s E-Store & Sales Initiatives • Support customer engagement through the E-Store strategy • Assist customer onboarding to the E-Store digital platform • Collaborate with the European team to enhance transactional efficiency Inventory Control & Availability • Monitor local stock levels and backorders, proactively addressing shortages or risks • Optimise inventory levels to meet customer demands Process Improvement / KPI’s / General • Drive improvements in quoting, order processing and customer service processes • Ensure adherence to established processes, standards, and SLA’s • Assess and maintain clarity of SLA’s, including terms and performance timelines and compliance • Track and report on key aftersales performance KPI’s • Work collaboratively across all departments to support business objectives • Any other related duties, as required by the Spare Parts Manager, and such other duties as are within the scope of the job purpose, the title of the post and its grading Experience & Education • Minimum 4 years’ experience in aftersales or a similar role • Experience using ERP systems (ideally SAP S/4HANA & JD Edwards) & Microsoft 365 applications • Back-office quoting experience in a technical or industrial B2B environment (desirable) • Qualification in Business, Supply Chain, Engineering or a related field (or equivalent experience) preferable

Job Title - Spare Parts Sales Specialist Spare Parts Quoting & Order Fulfilment • Prepare accurate and timely spare parts quotations for UK & Ireland customers using the ERP system • Process spare parts and service-related orders for UK & Ireland customers using the ERP system • Coordinate customer returns, repairs, invoicing, and credit processes via ERP • Proactively monitor and manage open orders to ensure ontime delivery • Expedite sales order backlog to maximise billing output Customer Service • Maintain and build strong relationships with our customers/suppliers to ensure satisfaction • Provide high-quality, responsive customer service across all forms of communication channels in line with SLA’s E-Store & Sales Initiatives • Support customer engagement through the E-Store strategy • Assist customer onboarding to the E-Store digital platform • Collaborate with the European team to enhance transactional efficiency Inventory Control & Availability • Monitor local stock levels and backorders, proactively addressing shortages or risks • Optimise inventory levels to meet customer demands Process Improvement / KPI’s / General • Drive improvements in quoting, order processing and customer service processes • Ensure adherence to established processes, standards, and SLA’s • Assess and maintain clarity of SLA’s, including terms and performance timelines and compliance • Track and report on key aftersales performance KPI’s • Work collaboratively across all departments to support business objectives • Any other related duties, as required by the Spare Parts Manager, and such other duties as are within the scope of the job purpose, the title of the post and its grading Experience & Education • Minimum 4 years’ experience in aftersales or a similar role • Experience using ERP systems (ideally SAP S/4HANA & JD Edwards) & Microsoft 365 applications • Back-office quoting experience in a technical or industrial B2B environment (desirable) • Qualification in Business, Supply Chain, Engineering or a related field (or equivalent experience) preferable